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Volvo Cars Mall of Georgia

Buford, GA

4.8
2,145 Reviews
Since opening in 2018, Volvo Cars Mall of Georgia has been a proud member of the Jim Ellis Automotive family—an automotive group consisting of 21 dealerships and 17 brands. Volvo Cars Mall of Georgia is a Best of Gwinnett award winner as voted on by Gwinnett residents and shoppers.
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3626 Buford Drive NE

Buford, GA

30519

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Showing 2,145 reviews

May 19, 2023

Just purchase an our first Volvo! We bought a XC90 with Justin Eun at Volvo MOG. Our experience with Justin was stellar from the first chat and phone call all the way to the end where More

by emilyasingleton
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin Eun
May 22, 2023 -

Volvo Cars Mall of Georgia responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please let us know if there is ever anything else we can do for you! Safe travels!

May 13, 2023

Truly an easy dealing process. Johnny was very knowledgeable about the vehicles I was interested in. He was patient while I waffled between which one to choose. No high pressure or More

by Ronny
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Johnny Morgan, Greg Trask
May 15, 2023 -

Volvo Cars Mall of Georgia responded

Hi Ronny, thank you for your kind review; we are happy to pass along your comments to the team here at Volvo Cars Mall of Georgia! Please let us know if there is ever anything else we can do for you! Safe travels!

March 09, 2023

Lacking in customer care. No prioritization or sense of urgency. Volvo does not communicate with you and makes the dealership handle and issues. More

by Maddie
Recommend Dealer
No
Employees Worked With
Michael Gerbick
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2023 -

Volvo Cars Mall of Georgia responded

Hello Maddie, I’m sorry to read about your frustration with Volvo Corporate. Although you tagged me here at the dealership, I don’t recognize your experience by your screen name. Would it be possible for you to contact me directly to discuss? Thank you, Michael Gerbick Executive General Manager Direct: 470.655.3701 mgerbick@jimellis.com

March 02, 2023

Very nice staff. Website was organized well and supplied the appropriate information for all the cars More

by Brentdennis0
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
ANITA WHITTEN
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 01, 2023

The salesman was wonderful! The time that it took after we chose the vehicle to close the deal was incredibly long! More

by tonyandjeanie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
David Windholz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg Trask
Mar 04, 2023 -

Volvo Cars Mall of Georgia responded

Hello tonyandjeanie, Thanks for you kind words about David! I do apologize for the delay with the process. Please know that we do appreciate your business and did not intend to miss the mark with respecting your time. We look forward to another opportunity to serve you. Sincerely, Michael Gerbick Executive General Manager

March 01, 2023

Anita my sales person was great, Very professional and very knowledgeable about the product. Her sales style is the main reason we made the purchase. The Finance guy Antonio the sales managers we encounte More

by rew1364
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Richard Difiore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denton Gupton
5.0
This rating includes all reviews, with more weight given to recent reviews.
ANITA WHITTEN
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anita and Antonio
March 01, 2023

Staff were professional, courteous and efficient with no pressure. When you have a great product it makes it easier on all. Thank you all so much for everything. More

by Davidg14
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
ANITA WHITTEN
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan and Antonio
February 28, 2023

Beautiful dealership, really opened my eyes to Volvos. Staff is very thorough in communication, very friendly and helpful. More

by Nicalaswilliams0417
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
ANITA WHITTEN
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 14, 2023

Justin was very helpful in demonstrating the car. He was very knowledgeable and answered all of our questions. He even made sure that everything on the car was perfect, and put 4 new tires on the c More

by jawjagrl
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Justin Eun
February 12, 2023

Justin was super helpful and handled all of our concerns. Dealership has been great also. More

by Richleslie6
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dan Churilov, sales manager was great, Justin Eun
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