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Volvo Cars Mall of Georgia

Buford, GA

4.8
2,144 Reviews
Since opening in 2018, Volvo Cars Mall of Georgia has been a proud member of the Jim Ellis Automotive family—an automotive group consisting of 21 dealerships and 17 brands. Volvo Cars Mall of Georgia is a Best of Gwinnett award winner as voted on by Gwinnett residents and shoppers.
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3626 Buford Drive NE

Buford, GA

30519

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Showing 2,144 reviews

April 07, 2021

They helped us find exactly what we were looking for rather than trying to upsell us. We were happy with the deal we got on the exact car we wanted. More

by cliffplaysdrums
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Windholz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alexis Walls
Apr 08, 2021 -

Volvo Cars Mall of Georgia responded

Hello, thank you for your kind words and congratulations on your new vehicle! Please let us know if there is ever anything else we can do for you! Safe travels!

April 07, 2021

No updates on my car. No sense of urgency. Constantly have to remind of things that need to be check . They don't take notes of things that need to get checked. It took them a while for my insurance to More

by Luis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Michael Kelly
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2021 -

Volvo Cars Mall of Georgia responded

Hello Luis, I am the new General Manager at Volvo Cars Mall of Georgia and I want to apologize that your concern may not have been addressed. Would you please reach out to me directly at mgerbick@jimellis.com if I may still assist you? Sincerely, Michael Gerbick, General Manager

April 07, 2021

This is our fourth Volvo. Working with Dave was the best experience we have ever had. Pretty sure we will be back for # 5. Thanks! More

by Willy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Windholz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg Trask
Apr 08, 2021 -

Volvo Cars Mall of Georgia responded

Hi Willy, thank you for your kind words and congratulations on your new vehicle! At Volvo Cars Mall of Georgia, we value our customers and we look forward to seeing you on your next visit. Take care!

April 07, 2021

Ashely was very pleasant to work with even though she was really busy. I didn't have a chance to go over all of the details on my car until several days later. More

by Vmeyer1122
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Bush
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2021 -

Volvo Cars Mall of Georgia responded

Hello, we appreciate you taking the time to leave us this feedback. Please let us know if there is ever anything else we can do for you! Safe travels!

April 06, 2021

This Volvo dealer has great customer service, a great environment, great price, and great products. The sales representatives are outstanding, very helpful, and friendly. It was a pleasure to work with t More

by GOMEZ73360
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Dalton, Johnny Morgan, Alexis Walls
Apr 07, 2021 -

Volvo Cars Mall of Georgia responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Volvo Cars Mall of Georgia, we value our customers and we look forward to seeing you on your next visit. Take care!

April 06, 2021

It would have been a better experience if everyone (staff/customers) inside the dealership was wearing a mask - and one that fully covers the nose and the mouth. More

by Maveryck
Recommend Dealer
Yes
Employees Worked With
Dalin Zeng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2021 -

Volvo Cars Mall of Georgia responded

Hi Maveryck, your satisfaction means a lot to us, and we truly appreciate you choosing Volvo Cars Mall of Georgia for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.

April 03, 2021

Great service in and out. From scheduling loaner to executing the repair to keeping me apprised of progress and post-repair cleaning, everyone was exceptional! More

by CDIKE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2021 -

Volvo Cars Mall of Georgia responded

Hi, your comments keep us motivated and working hard for all our guests. Please let us know if there is ever anything else we can do for you! Safe travels!

April 01, 2021

Richard was great. We came from out of town to buy a car and Richard made sure we did not waste our time. He was very responsive and the car was everything he promised it would be. We will use him again whe More

by Stephen
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Ramey, Alexis Walls
Apr 03, 2021 -

Volvo Cars Mall of Georgia responded

Stephen, thank you for your kind review; we are happy to pass along your comments to the team here at Volvo Cars Mall of Georgia! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

April 01, 2021

Very easy process and super friendly staff. Clean and modern showroom with good snacks and drinks to keep you more at home. Plenty of room to relax. More

by K. Hill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Alexis Walls
Apr 03, 2021 -

Volvo Cars Mall of Georgia responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Volvo Cars Mall of Georgia! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

April 01, 2021

I really enjoyed working with Marcus. He was very helpful and had my vehicle ready earlier than anticipated. A real pleasure to deal with him. More

by AJOSHI0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marcus Wise
Apr 03, 2021 -

Volvo Cars Mall of Georgia responded

Hi, thank you for your kind review; we are happy to pass along your comments to Marcus here at Volvo Cars Mall of Georgia! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

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