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Volvo Cars Mall of Georgia

Buford, GA

4.8
2,145 Reviews
Since opening in 2018, Volvo Cars Mall of Georgia has been a proud member of the Jim Ellis Automotive family—an automotive group consisting of 21 dealerships and 17 brands. Volvo Cars Mall of Georgia is a Best of Gwinnett award winner as voted on by Gwinnett residents and shoppers.
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3626 Buford Drive NE

Buford, GA

30519

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Showing 2,145 reviews

December 05, 2021

Marissa was very knowledgeable and helpful! She continued to email us with options after our initial meeting and helped us choose the right car for us. More

by agailey55
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marissa Fryman
Dec 06, 2021 -

Volvo Cars Mall of Georgia responded

Hi, that's great to hear. Customer service is one of our top priorities and we're glad to hear you received such excellent service! Please let us know if there is ever anything else we can do for you! Safe travels!

December 05, 2021

Marissa was very professional and knowledgeable. She was not pushy and listened to my concerns. The dealership didn’t accept USSA financing, I was disappointed ☹️ However Greg, business mgr financed with a More

by Simpson4005
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Denton Gupton
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg Trask, Marissa Fryman
Dec 06, 2021 -

Volvo Cars Mall of Georgia responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Volvo Cars Mall of Georgia for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.

December 04, 2021

David Windholz was extremely helpful and we bought the car because of his great assistance. More

by Paul
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Windholz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2021 -

Volvo Cars Mall of Georgia responded

Hi Paul, your positive review means a lot to us and we’re happy we could help you! At Volvo Cars Mall of Georgia, we value our customers and we look forward to seeing you on your next visit. Take care!

December 03, 2021

Dealership was clean and professional. Gave us the space to walk the lit without hassle. Ashley came to our aide quickly once we needed her. Buying process was smooth and rapid. Wife lives her new car! More

by apointer1983
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Bush
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alexis Walls
Dec 06, 2021 -

Volvo Cars Mall of Georgia responded

Hi, thank you for writing this fantastic review and giving our dealership such a high star rating! Thanks again for your business! Take care!

December 02, 2021

Recently had a most dehumanizing experience from the store manager and service Manager, neither of which have any experience working on cars. After three years of being a customer and having my CPO serv More

by Volvo XC60
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Michael Gerbick
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jesse Alfaro, David Gonzalez
Jan 26, 2022 -

Volvo Cars Mall of Georgia responded

Joanna, Volvo Cars Mall of Georgia declines responsibility to any current issues you are having with your 2015 Volvo XC60. Please note that a fuel induction service assists in preventing engine pinging problems, rough idle problems, and other items as it removes carbon deposits. Your XC60 has had previous vibration issues before the fuel induction service was completed; so the fuel induction service performed at 102,592 miles would not be the cause or your current issues. As we have previously discussed you scheduled to come back to the dealership to do a ride along with our Volvo technician so he can review the current issue you are experiencing. If you would like to do this please let me know or if you would like to come sit down so we can discuss please let me know. Thank you Michael Gerbick General Manager

December 01, 2021

Great and easy to work with. Was able to find my perfect car online, call to inquire, and drive from SC to test drive/purchase all within 24 hours.., without a single hassle or issue. David was great to wor More

by ckmobbs
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Windholz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg Trask
Dec 06, 2021 -

Volvo Cars Mall of Georgia responded

Hi, that's great to hear. Customer service is one of our top priorities and we're glad to hear you received such excellent service! At Volvo Cars Mall of Georgia, we value our customers and we look forward to seeing you on your next visit. Take care!

December 01, 2021

Ashley was very knowledgeable about the customers requirements and would show us the most accurate car as per our needs . Would definitely refer to my friends. Great place and great service. More

by Sai
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Bush
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2021 -

Volvo Cars Mall of Georgia responded

Hi Sai, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Volvo Cars Mall of Georgia, we value our customers and we look forward to seeing you on your next visit. Take care!

November 30, 2021

Another easy and smooth process with David. Thanks a bunch, will definitely be coming back here for our next vehicle! More

by Eric
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
David Windholz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alexis Walls
Dec 02, 2021 -

Volvo Cars Mall of Georgia responded

Hi Eric, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thanks for your business! Take care!

November 28, 2021

Aniya was very reasonable and accommodating. She kept in communication with us, quickly answering questions. More

by Jlomas1998
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
ANITA WHITTEN
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg Trask
Nov 30, 2021 -

Volvo Cars Mall of Georgia responded

Hello, we're happy you found our staff to be so supportive during your experience here at Volvo Cars Mall of Georgia. At Volvo Cars Mall of Georgia, we value our customers and we look forward to seeing you on your next visit. Take care!

November 27, 2021

Excellent communication, honest, low pressure and the best car buying experience I’ve ever had. More

by billyhegeman
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Bush
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg Trask
Nov 30, 2021 -

Volvo Cars Mall of Georgia responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

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