Volvo Cars Mall of Georgia

Very unhappy after purchase of pre-owned vehicle from Volvo Cars Mall of Georgia/Jim Ellis. I was shown the multi-point inspection sheet that stated everything passed their inspection particularly “shock Volvo Cars Mall of Georgia/Jim Ellis. I was shown the multi-point inspection sheet that stated everything passed their inspection particularly “shocks/struts” free of leaks or damage. Before purchasing I requested the vehicle to be checked again for any suspension issues particularly leaks from shocks/struts. I was told that the inspection was done again with no leaks from shocks/struts. Two days after purchase I found that the front struts were in fact leaking causing a slight bump and squeak from the left front. Also found that one of the lug nuts had fallen off of the right front wheel (really makes you wonder about the inspection). I returned to the dealership for them to look into the problem. After two days I was informed that now they claim it is only seeping strut oil, not leaking and that it is normal wear with no repair or replacement needed. Seems that should have been noted in the inspection. They refused to repair/replace the struts. I proposed that I will buy the parts and repair it myself if they would reimburse me for my cost ($900), they refused. Beware of their multi point pre purchase inspection and after sale assistance with issues. More

This was by far the BEST car buying experience of my life!! I do not like sitting in a dealership for hours, I worked with Johnny, mostly over text which was my request and this only took 1 hour to com life!! I do not like sitting in a dealership for hours, I worked with Johnny, mostly over text which was my request and this only took 1 hour to complete everything I needed and secure financing. Once I got to the dealership, Johnny was waiting with documents prepared and once I signed I went straight to sign official paperwork. I was in and out in 25 mins. Johnny also sat with me and helped set up the car to my liking and introduced me to the newest features. Could not recommend Johnny Morgan enough! Volvo at the Mall of Ga will be my go to from now on! More

The purchase was made from out of town but they worked with me in organizing pickup and payment very well. with me in organizing pickup and payment very well. More

Justin Eun was very knowledgeable and helpful and overall great to work with. He has continued to help us set things up and answer any questions. great to work with. He has continued to help us set things up and answer any questions. More

Ashley was patient, kind and helpful - we got a real cream-puff used Audi. Dealership has good tech that notified us of price drops. High volume = great price! cream-puff used Audi. Dealership has good tech that notified us of price drops. High volume = great price! More

Justin Eunand the team made my experience a very positive one. I beastly recommend them to anyone interested in buying or trading in a car. one. I beastly recommend them to anyone interested in buying or trading in a car. More

David was excellent in helping me find the perfect car. Highly recommend him for anyone looking for a Volvo. Easy to communicate with, answered texts quickly and thoroughly! Highly recommend him for anyone looking for a Volvo. Easy to communicate with, answered texts quickly and thoroughly! More

Great dealership - everyone was great to work with and it made it an enjoyable buying experience. made it an enjoyable buying experience. More

Justin Eun Sale Consultant, it was great during business with you. Thank you so mush for your patience, your skillful computer skills are phenomenal. Also Your knowledge of the vehicle is awesome. I was ver with you. Thank you so mush for your patience, your skillful computer skills are phenomenal. Also Your knowledge of the vehicle is awesome. I was very pleased with our Sales Experience because of you Justin, you made me feel at ease and relaxed. I must say Justin you are a great asset to Volvo Cars Mall of Georgia. Keep up the good work, Again great Job. Mattie Jeter More