Volvo Cars Mall of Georgia
Buford, GA
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
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Great dealership and staff Zack was super helpful. The car was a great deal, very clean, as advertised and a great price. Wonderful staff and service. A great experience! Zack was super helpful. The car was a great deal, very clean, as advertised and a great price. Wonderful staff and service. A great experience! More
Great Service Louis was great to to deal with. Didn’t feel pressured when visiting the dealership. Louis was also very patient. The facilities are also very nice f Louis was great to to deal with. Didn’t feel pressured when visiting the dealership. Louis was also very patient. The facilities are also very nice for customers. I have to admit, every staff member I spoke to all thanked me for giving them the business. I had a to take the car in for a quick check up in the service and Marcus and Cory were very professional and polite. More
Xc90 purchase Great experience. Straightforward transparent process. Excellent service and product. First choice for my next purchase. I did this purchase remotel Great experience. Straightforward transparent process. Excellent service and product. First choice for my next purchase. I did this purchase remotely and communication was excellent. Financing was also a great experience More
Amazing experience! Justin was absolutely amazing! Explained every step of the process. Made buying my first car a breeze! Can’t thank him enough! Definitely come and see Justin was absolutely amazing! Explained every step of the process. Made buying my first car a breeze! Can’t thank him enough! Definitely come and see him for your new or used car buy! More
Awesome Experience!! Zach and the Mall Of Ga Volvo team worked with my wife and I on a deal while I was traveling for business. They facilitated almost every step via emai Zach and the Mall Of Ga Volvo team worked with my wife and I on a deal while I was traveling for business. They facilitated almost every step via email and online. When my wife came to look at 2 of the cars she had narrowed it down to Zach had both ready for her. Paperwork was surprisingly easy once I got back in town!! Everyone we dealt with was courteous and professional!! More
Expert Customer Service from Louis Dymant Louis provided me with expert customer service by carefully explaining the features on my new vehicle. He was patient and empathetic, and thorough Louis provided me with expert customer service by carefully explaining the features on my new vehicle. He was patient and empathetic, and thoroughly showed me how to operate each feature. I was so happy to have such a wonderful instructional visit with Louis. He answered all of my questions and provided me with safe operating instructions. Louis was professional and a pleasure to work with, and I highly recommend him for any follow-up customer service needs. More
Not happy The Henderson’s, We went to Jim Ellis to purchase a Volvo XC60. Our sales person Dalin was nice and had the car ready. He gave us basic information The Henderson’s, We went to Jim Ellis to purchase a Volvo XC60. Our sales person Dalin was nice and had the car ready. He gave us basic information and repeated things as if a robot. We liked the vehicle and tried to ignore his minimal interactions. Everything was tolerable until we had to deal with the Sales manager Denton. The following happened: •We were not allowed use our Military discount because we negotiated the cost of the vehicle. We were told that we could not use both. This is one reason that we drove out to Jim Ellis, Buford. We called beforehand to verify that they provide Military discounts on all vehicles. •After we had signed all the paperwork and showed proof of our loan we had to sit through thirty minutes of up sales on items that we did not want. Once Denton saw how much we were approved and we were not spending his maximum amount his attitude changed. He was rude and resentful. •We were not allowed to take the vehicle home on the same day (Saturday). The sales person, Dalin, was confused as to why were not able to take the vehicle home. He asked the sales manager in front of us why we could not take it home. Denton, ignored him and walked away. We called on Monday multiple times and we were finally able to pick up our vehicle that night. •We were told that we could not receive any Volvo gear (coffee cups, hats, and umbrella) because the department was close. Even though we had to come back and pick up the vehicle two days later. I guess they never opened during those two days. •We were not even showed how to use the Volvo Technology that the XC60 has. •We let them know that we will be purchasing another vehicle soon and would like to stay in the Volvo brand/family. This did nothing for them to garner another sale from us. We will not be returning to Jim Ellis to purchase our next vehicle. Sincerely, The Henderson’s More
Louis is Top Notch! I found my dream car online and I asked the dealership to contact me. Louis called me right away and walked out to the car and sent me more pics. He w I found my dream car online and I asked the dealership to contact me. Louis called me right away and walked out to the car and sent me more pics. He was so sweet and kind! My favorite thing about him is he puts his family first. He met me at the dealership after he attended his daughter’s chorus concert. I am happy to do business with anyone who balances work and home life which is a rare find today. Thanks Louis and finance manager for making the process the best I’ve ever experienced. ~Jennifer Johnston More
Volvo XC90 Purchase Shopped online and found a used XC90 in just the color combination my wife wanted. Emailed Zach who I had previously contacted on another XC90 I had l Shopped online and found a used XC90 in just the color combination my wife wanted. Emailed Zach who I had previously contacted on another XC90 I had looked at 6 months prior. Came in to the dealership while Zach was off and Justin helped me out. Within an hour had a deal in hand. Speedy and painless transaction. Finance paperwork went quickly as well. This was the shortest car buying experience I've ever had. Pleasure to deal with. More
Professionalism at it's highest degree It isn't often but when I visit the service department I feel like I am dealing with family members instead of just another mechanic looking to rip me It isn't often but when I visit the service department I feel like I am dealing with family members instead of just another mechanic looking to rip me off. I feel relaxed, informed and extremely satisfied when they inform me that the work has been completed and my issue has been fixed and don't feel like it will ever return. Corey Wright, in the service department, accepts my vehicle when I first arrive and informs me often as to the progress the mechanic is making and when the job is complete. Corey insures that my vehicle is cleaned immaculately and the services they performed on my car are explained to me in a manner that I understand. I will always purchase my vehicles in the future from them and look forward to the satisfaction I receive whenever dealing with them. They are a real "show stopper" More