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Volvo Cars Mall of Georgia

Buford, GA

4.8
2,145 Reviews
Since opening in 2018, Volvo Cars Mall of Georgia has been a proud member of the Jim Ellis Automotive family—an automotive group consisting of 21 dealerships and 17 brands. Volvo Cars Mall of Georgia is a Best of Gwinnett award winner as voted on by Gwinnett residents and shoppers.
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3626 Buford Drive NE

Buford, GA

30519

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Showing 2,145 reviews

May 18, 2019

Great dealership and staff Zack was super helpful. The car was a great deal, very clean, as advertised and a great price. Wonderful staff and service. A great experience! More

by DonnyOwle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zach Cardaropoli, Ken Wang
May 18, 2019

Great Service Louis was great to to deal with. Didn’t feel pressured when visiting the dealership. Louis was also very patient. The facilities are also very nice f More

by nkasabia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Louis Dymant, Corey Wright, Marcus Wise
May 17, 2019

Xc90 purchase Great experience. Straightforward transparent process. Excellent service and product. First choice for my next purchase. I did this purchase remotel More

by Jbh165nc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Barnes
May 16, 2019

Amazing experience! Justin was absolutely amazing! Explained every step of the process. Made buying my first car a breeze! Can’t thank him enough! Definitely come and see More

by Volvochic15!
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Jacoby
May 15, 2019

Awesome Experience!! Zach and the Mall Of Ga Volvo team worked with my wife and I on a deal while I was traveling for business. They facilitated almost every step via emai More

by Martins6
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zach Cardaropoli, Ken Wang
May 12, 2019

Expert Customer Service from Louis Dymant Louis provided me with expert customer service by carefully explaining the features on my new vehicle. He was patient and empathetic, and thorough More

by Joy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Louis Dymant
May 10, 2019

Not happy The Henderson’s, We went to Jim Ellis to purchase a Volvo XC60. Our sales person Dalin was nice and had the car ready. He gave us basic information More

by Henderson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dalin Zeng
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denton Gupton
May 10, 2019 -

Volvo Cars Mall of Georgia responded

Jameison, Thank you for taking the time to write this email and bring our shortfalls to our attention. I do apologize you had to have this less then exceptional experience with our dealership and will definitely take this email as a learning experience on how to improve our customer experience. Our policy as a company is not to release any vehicles without payment and being that you were paying with an outside lien holder, we had to wait to release the vehicle until we had a check from your bank. I apologize again that this process wasn’t communicated better or did a better job at returning your phone calls in a timely manner. Thank you for your service and what you do/did for our great country. Our military discount is $500 off our internet special price. Knowing that we had to discount more as an attempt to earn your business, Denton took it as utilizing all applicable discounts in the $1,375.50 that was presented. Again I apologize this wasn’t communicated better. I will gladly send you a $500 check for the inconvenience and thank you again for proudly serving our country. There isn’t any excuse for not being able to provide you with some Volvo SWAG and will gladly send you and your wife two tumblers, hats and an umbrella. There also isn’t any excuse for not knowing the product and being more enthusiastic in the product we are representing. May I offer having someone come to your home or work an do a proper delivery and demonstration of the vehicle you purchased? I know we fell well short in exceeding your expectations and we don’t deserve another opportunity, but if you wanted to give us another shot, I would be more than humbled and will personal ensure that the experience you receive will be exactly that way purchasing a vehicle from Jim Ellis should be. Thank you again for bringing to my attention so I know where I need to fix the issues that we have. Tim Dalton - General Manager - 470-655-3700

May 09, 2019

Louis is Top Notch! I found my dream car online and I asked the dealership to contact me. Louis called me right away and walked out to the car and sent me more pics. He w More

by Carguy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mufasa (spelling?) , Louis Dymant
May 09, 2019

Volvo XC90 Purchase Shopped online and found a used XC90 in just the color combination my wife wanted. Emailed Zach who I had previously contacted on another XC90 I had l More

by seanp3ga
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Dalton, Richard Nourie, Justin Barnes, Zach Cardaropoli, Ken Wang
May 08, 2019

Professionalism at it's highest degree It isn't often but when I visit the service department I feel like I am dealing with family members instead of just another mechanic looking to rip me More

by Dustydutch
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Dalton, Rex Graham, Corey Wright
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