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Volvo Cars Mall of Georgia

Buford, GA

4.8
2,145 Reviews
Since opening in 2018, Volvo Cars Mall of Georgia has been a proud member of the Jim Ellis Automotive family—an automotive group consisting of 21 dealerships and 17 brands. Volvo Cars Mall of Georgia is a Best of Gwinnett award winner as voted on by Gwinnett residents and shoppers.
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3626 Buford Drive NE

Buford, GA

30519

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Showing 2,145 reviews

June 24, 2019

Good experience but not exceptional Very easy making the deal, however things fell apart during delivery. I had to travel 10 hrs to pick up my new XC60 so I asked to make sure all softw More

by TDangelo1219
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Kelly
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Dalton, Ken Wang, Justin Jacoby
Jun 24, 2019 -

Volvo Cars Mall of Georgia responded

Anthony - thank you for taking the time to let us know that we did not perform as well as we should have and failed miserably at exceeding your expectations. I was unaware of the hitch and extremely disappointed to hear that we did not have the latest software update completed or recall completed before you arrived. There isn't any excuse for not having those items completed when we had as much time as we had to get them completed. As a small token of our gratitude for you giving us the opportunity from Arkansas, I would like to offer to pay to have your hitch mounted by your body shop, any fuel needed to drive the 150 miles out of your way to have vehicle programmed and any charge for the hitch programming. It is the least I can do to hopefully make a bad situation better. Please email receipts directly to me at tdalton@jimellis.com. If you'd like to talk more about this situation, please contact me directly at 470-655-3701. Again our apologizes for not offering an exceptional service and look forward to getting your receipts for your hitch. - Tim Dalton, General Manager, Jim Ellis Volvo Cars Mall of Georgia

Jun 24, 2019 -

TDangelo1219 responded

I’m very happy with Tim’s response to my honest review. I only wish we would have had this conversation while I was waiting in the showroom for 2.5 hours. I realize things don’t always go perfectly and all I ask is that some effort is made to satisfy the customer. Your offer to pay for the hitch install is a nice gesture to show your dealership is committed to servicing your customers. I hope you understand my comments were not for the purpose of being critical, but to offer honest, constructive comments that will help your staff improve. I’m sure my comments will be discussed with your staff and I’m confident all measures will be taken so this doesn’t happen again. As I mentioned in my initial response, many things were done well, and now that bad taste I left with isn’t nearly as sour as it once was. Thanks again for reaching out to make things right.

June 22, 2019

Easy, Breezy with Gold Star Customer Service From the first time I went to the dealership to inquire about a Volvo XC60, I was treated with respect, patience, and professionalism. There was never More

by Shel M
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Windholz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Wang
June 22, 2019

Great Service My salesperson Trevor did an outstanding job. He is very knowledgeable, service oriented and patient. He quickly understood what I was looking for. More

by ChristyY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ken Wang, Trevor James
June 20, 2019

Great Experience I was working with several dealers at the time and the fellows at the Mall of Georgia came through with the best price. Zach made the experience easy More

by josehasbun
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rex Graham, Zach Cardaropoli
June 20, 2019

Great Salesperson and great price David the salesperson listened and understood our needs. He offered several options with different models that met our taste in cars, and our budget. More

by Patty Watson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Windholz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Wang
June 19, 2019

Separated themselves from the rest! Great experience! Purchased our vehicle online and out of state and their service stood out compared to the rest. Justin was the only one of several dealerships that m More

by Aaron191
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Denton Gupton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Nourie, Justin Jacoby
June 17, 2019

First time purchasing a vehicle was a great experience! I would definitely recommend this dealership if you are interested in a Volvo. Justin Jacoby was great about being in touch with inventory and helpin More

by devin.horton
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ken Wang, Justin Jacoby
June 15, 2019

An amazing experience! As an online and out of state customer, these group of men made our purchase a very smooth one. They provided excellent customer service and support t More

by OceanSprings
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Benitez, Rex Graham, Justin Jacoby
June 14, 2019

Follow up Service after the sale Justin J and Louis are FANTASTIC. I even got a wonderful Iced Starbucks Latte. Everyone took time to make sure that I was a satisfied customer. I More

by SFK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Louis Dymant, Justin Barnes
June 13, 2019

Magical. Dreamy. Yes, that’s how I would describe my experience with Volvo Cars Mall of Georgia. In all seriousness, this was the best car-buying experience I’ve had More

by Jchazr
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dalin Zeng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Nourie
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