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Volvo Cars Mall of Georgia

Buford, GA

4.8
2,145 Reviews
Since opening in 2018, Volvo Cars Mall of Georgia has been a proud member of the Jim Ellis Automotive family—an automotive group consisting of 21 dealerships and 17 brands. Volvo Cars Mall of Georgia is a Best of Gwinnett award winner as voted on by Gwinnett residents and shoppers.
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3626 Buford Drive NE

Buford, GA

30519

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Showing 2,145 reviews

August 16, 2019

overpriced pushing sales for unneeded items. I know people are pushed to sell but this was clearly excessive. This is my third Volvo and I would not purchase fro More

by 88lndrvr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
unknown
Sep 02, 2019 -

Volvo Cars Mall of Georgia responded

Thank you for bring out shortfalls to our attention and also letting us know we did not exceed your expectations. Your experience with us reminds us that we need to be at our best each and every time and apologize that we were not. I would love to speak with you some more about your experience and see what I can do to help make things right or to be able to use this as an example on how we can be better at what we do. Please feel free to contact Tim Dalton, General Manager, at tdalton@jimellis.com or 470-655-3700. Thank you again for letting us know we did not provide a truly exceptional experience and look forward to hearing back from you. Tim Dalton

August 16, 2019

Out of State Purchase In the market for a pre-owned Volvo S60, we shopped around and test drove cars in our home state, but could not find the right combination of low mile More

by Whiskers AZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Denton Gupton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rex Graham, Zach Miller-Hogg
August 16, 2019

Bas experience This is my first non complimentary service for volvo as 40k scheduled maintenance. When I drop off my car, the service manager told me the answer I as More

by JANGHC83
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Richard Difiore
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Berwind, Chris Corbitt
Sep 02, 2019 -

Volvo Cars Mall of Georgia responded

Thank you for taking the time to let us know that we did not communicate our service pricing and provide you with the correct discount in regards to our coupon that we have available. We are better then this and did provide you with the customer service needed to reflect this. I would love to review your invoice and discount you back monies that are owed to you based off the coupon's we had. Please feel free to reach back to me, Tim Dalton, General Manager, at tdalton@jimellis.com or 470-655-3700. Thank you again for letting us know that we fell short of your expectations and I will gladly do what I can to correct this issue. Tim Dalton

August 16, 2019

Excellent Service I love Volvo Mall of Georgia. Both the Service & Sales departments are remarkable. Both are very knowledgeable, courteous, & go above and beyond to en More

by Yasme
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Nourie, Marcus Wise
August 16, 2019

Service Always great service. Went in for a an ESC light that had come on and had it checked, no problem and no charge. Got a tire rotation while it was there More

by HHARDIN602
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marcus Wise, Rich Bruns
August 16, 2019

Service for the XC90 Another great experience with Marcus in the Service Department. He's very proactive, answers all my questions and communicates updates regularly. What More

by Jon from Buford
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marcus Wise
August 16, 2019

Outstanding dealership!! We bought a used Volvo out of state and needed to get an additional key. They not only ordered the key and got it to us in 24 hours, but they did a c More

by Carri
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marcus Wise, Chris Corbitt
August 16, 2019

Comfortable place to shop for cars This is an easy place to shop for cars. The dealership reminds me of a country club that just happens to sell cars. Our salesman, Keith, has years of More

by billmischler1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marcus Wise, Keith Williams
August 16, 2019

Great Service The team was very helpful during purchase and provided excellent post-purchase service and support. I would definitely recommend others to consider th More

by Allen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dalin Zeng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Dalton, Richard Nourie, Rex Graham
August 15, 2019

Easy to deal with and very upfront Thank you for the great experience Zach. Made buying and trading easy. I was in and out in less than one hour thanks again Cam More

by Sienna lover
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rex Graham, Zach Miller-Hogg
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