Volvo Cars Lisle - Service Center

Their word means nothing Why I will never step into "Volvo of Lisle" again (or any other place that belongs to the same dealer) I apologize, but this is going to be a rathe Why I will never step into "Volvo of Lisle" again (or any other place that belongs to the same dealer) I apologize, but this is going to be a rather long story (and there's no happy end) I broke the plastic casing of my driver's side mirror on my Volvo 2 years ago. When I went to the dealership to get an estimate, I was told that the casing by itself cannot be replaced, but instead the whole mirror, at a cost of 1400$ due to the internal technology (blind spot sensor, etc.) I declined the repair and inquired at Volvo Corporate why a simple plastic casing could not be replaced. They confirmed the dealership estimate. As a result of me contacting Corporate, the dealership made me a "generous" offer 20% off parts & labor ... still over 1100$ for a piece of plastic. So I declined again. BSITW (best son in the world) glued the broken plastic pieces back in the casing. Fast forward to this week. The casing has been fine for 2 years. On Tuesday I brought the car in for a routine oil change. The check in sheet shows no remarks about mirror damage. As I drive away from the dealership I notice a glaring hole in the casing ... the glued in plastic pieces are missing. I call the service advisor and he asked me to drop by. While he is having a look, I tell him: I want to be totally transparent with you, you probably have all of this on file - I broke the mirror - I declined the repair because of the price - I glued it back together - I dropped the car off in one piece, pieces missing when I left He said he is going to talk to the service manager who had gone for the day. Next day I get a call from service advisor and he says his manager has agreed to replace the mirror, he already has the part and I should drop the car off. So I do that today before work.The advisor is not there but he has left very clear instructions including the spare part under his desk. But then the poor guy phones me after he apparently got called on the carpet. His service manager has "reviewed the case" and has now gone back on his word. So they already have my car. But now the repair is off. I ask to speak to the service manager but I only get his voice mail. But I do get a call back within the hour. Clearly he has made up his mind already and based on how rudely interrupts me multiple times he is only interested to get his point across: that I am trying to cheat their company in order to get a new mirror. He also remarks how shoddy the workmanship on the glue job has been (always good to insult the customer). He also says that I shouldn't drive around like that (mind you, all the parts are in perfect working order and this is the "wet zone" of the car). But he repeats the "generous" 20% offer (wait, is this a sales pitch?). I ask him to return my car to the original condition. That's all I want. They offered to replace the mirror. If he gives me the plastic pieces, I'll glue them back in. Sorry, can't do that. If you don't want the repair, come and pick up your car. At this point it's really not about the mirror or its price or the repair or the technical details. It is about that I was told one thing by the service advisor AFTER he received permission from his boss and they went back on their word AFTER I already dropped off the car. Along with a complete lack of accountability and an attitude that shows no interest to retain me as a customer. How could I possibly trust these people ever again? For the record, the service manager claims when he agreed to the replacement, he was not aware of the history. He stopped short of saying that I was trying to keep it a secret. So either I am a liar or their internal communication broke down. Is that reason enough to step out of the deal when the car was dropped off 2 hours before? Earlier this year I was in contact with them for a new V60 (not trying to create fake leverage, my public request is on their facebook page). Aside from me going over my choices, I feel for the service advisor, all the poor guy wanted was to help. And his boss hung him out to dry. No good deed goes unpunished, I guess. More

EXCELLENT VOLVO SERVICE DEPARTMENT--Volvo of Lisle! I found an excellent Volvo service department in Volvo of Lisle! I drove over 25 miles to bring my 2005 S60 Volvo to this location because I was not I found an excellent Volvo service department in Volvo of Lisle! I drove over 25 miles to bring my 2005 S60 Volvo to this location because I was not getting any results with other Volvo service dealers. Matter of fact, when taking my vehicle to other service dealers they told me other things that were wrong with my vehicle and could not fix the problem that I brought vehicle in for. At wits end...I made the call to Volvo of Lisle and not only they scheduled me for the same week service they also stated in order to test drive my car they'll place me in a loaner vehicle so I wouldn't have to wait until they figure out the problem. (Mind you --other Volvo service dealers wanted me to wait or rent a vehicle while my car was being service). Although, Volvo of Lisle still could not find the problem--they did not issue a statement about anything else being wrong with the car in fact they asked if I experienced the problem again to come in and they''ll ride with me. They returned my car nice and clean looking like a brand new vehicle. I was totally impressed! I will forever use Volvo of Lisle to service my car and when in then need of new vehicle--this will be the dealer I use to purchase. Thank you for the time your took with my vehicle! Best regards, LMR More

Service Brought Volvo in to repair radio. Was given a courtesy extention of my warranty. Radio was replaced at no cost. Thank you. Great Service. Earlie Brought Volvo in to repair radio. Was given a courtesy extention of my warranty. Radio was replaced at no cost. Thank you. Great Service. Earlier, I had a problem with passanger side rear view mirror whihc would not open from a closed position. Tech came out to my home to replace assembly. Again, great service. More

A Return to Excellent Service When I began using the Volvo of Lisle service department, the one-on-one personal service could not be surpassed. Over the past '2ish' years, I have w When I began using the Volvo of Lisle service department, the one-on-one personal service could not be surpassed. Over the past '2ish' years, I have wondered what happened; it just wasn't the same. There seemed to be a disconnect & disinterest between customer and employee. However, On August 27, 2014, from start to finish of a simple oil change, James came right up to my perceived old standard, and in fact surpassed it. His greeting upon my arrival was courteous and pleasant, and his manner while checking me in was professional & pleasant. Then, to surpass this, James told me that he personally had taken my car next door to be washed, as the Volvo of Lisle carwash was inoperative. I ever so greatly appreciated this. More

Volvo of Lisle has Never Let Me Down I'm a loyal customer since 1996 when I bought my Volvo from Volvo of Lisle and I've been bringing it back for service ever since. The service staff is I'm a loyal customer since 1996 when I bought my Volvo from Volvo of Lisle and I've been bringing it back for service ever since. The service staff is always courteous, knowledgeable, and friendly. They go the extra mile to be sure that I'm satisfied. They are excellent listeners, too. When I have a problem I can't explain I'm always reassured and encouraged. The service techs are fabulous; they treat my car with loving care. Even though my car has seen some days, it still purrs like new because of all that good attention it receives. More

An Auto Sales / Service Center of Great Integrity Corey (like my usual service rep, Dominic), was cordial, friendly, professional, knowledgeable & thorough with what WOULD BE DONE and what WAS done to Corey (like my usual service rep, Dominic), was cordial, friendly, professional, knowledgeable & thorough with what WOULD BE DONE and what WAS done to my vehicle! This is not a business that I enter with feelings of apprehension / distrust! I never feel that I'm being 'ripped-off' at this place. Thank you Lisle Auto Plaza, for running a reputable business with great employees! I've also worked with Lolita Cook in sales. What a joy! This lady knows Volvos and does an impeccable job of acquainting us with the benefits of owning one!!! More

Service That Went the Extra Mile We needed some major repairs to our Volvo XC90. One part was no longer under warranty, but there were extenuating circumstances that I thought should We needed some major repairs to our Volvo XC90. One part was no longer under warranty, but there were extenuating circumstances that I thought should be taken under consideration. I asked the guys in service if there was anything they could do to help me out. Dave called Volvo North America, and after talking with them, he called me back and said he understood my point and agreed to pick up the tab for this repair. That was an amazing act of compassionate customer service. The service department at Volvo of Lisle is a class act! More

Superb! All I needed was an oil change and I was in a hurry. Cory saw to it that I went to the head of the line and got my car back even before he had predi All I needed was an oil change and I was in a hurry. Cory saw to it that I went to the head of the line and got my car back even before he had predicted, including the wash. In addition, Elvia (sp?), the Cashier, was more polite and genuinely friendly than anyone I've ever experienced in that position. I must also commend John Korallus. In all the years I've been coming to Volvo of Lisle, he has never failed to provide excellent service. Always friendly and efficient, and it's appreciated. More

Service Consultant Very thorough and professional. Very knowledgable, friendly and courteous. I would recommend Volvo in Lisle and John as well to anyone seeking a vehic Very thorough and professional. Very knowledgable, friendly and courteous. I would recommend Volvo in Lisle and John as well to anyone seeking a vehicle. Thank you. More

Service. Contact John Korallus John was very friendly and professional I just love my car and will always bring my car here. Volvo is lucky to have an employee like John. Everyo John was very friendly and professional I just love my car and will always bring my car here. Volvo is lucky to have an employee like John. Everyone is very friendly More