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172 Reviews of Volvo Cars Lisle - Service Center
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January 25, 2024
Salesman Chris was very efficient and knowledgeable and made it painless. Part of the deal was to touch up some dings, and detail car, which he made sure was done. made it painless. Part of the deal was to touch up some dings, and detail car, which he made sure was done. More
by tom.schroder
Verified Customer
January 24, 2024
Terrible dealership to work with and have your car serviced at. Never have a loaner. Appointments are only available 3+ weeks out. Brought car back to dealership right at my 30K mile appointment and s serviced at. Never have a loaner. Appointments are only available 3+ weeks out. Brought car back to dealership right at my 30K mile appointment and somehow I am being told I need new break pads and tires that could have been replaced under warranty at the 30K mile appointment, that are now no longer under warranty. Simply an untrustworthy dealership that I will never buy from again. More
by twatsonm
Employees Worked With
January 24, 2024
If you take your car to the Volvo dealership because it won't start, ask them to figure out why it won't. They say, "It's the fuel pump," then they replace the fuel pump and charge you for that service and won't start, ask them to figure out why it won't. They say, "It's the fuel pump," then they replace the fuel pump and charge you for that service and the parts... but when you get your car back, it still has the same problem; how should you feel if they tell you "You have to pay again if you want us to find and fix your problem." You already paid them to find the problem and fix it. The Volvo dealership screwed up by not following the proper diagnostic procedure - Reproduce the problem, Verify the Cause of the Problem, Fix the Problem, and Verify the Repair. In my example above, what they did is, they guessed. They replaced a flue injector in my car because that's what the mechanic assumed it would be, and that is what the computer was reporting per the dealership. The mechanic did not diagnose the problem; he just took a guess and installed a fuel pump. It didn't fix our issue, so they replaced the spark plugs, and I paid out of pocket for both repairs. I have already paid for the diagnosis; however, the issue continues, and at that point, Volvo dealerships' mechanics keep guessing about the problem my car is experiencing. On my second trip to the dealership, I asked the associate to show me the part they removed from the vehicle and have them demonstrate that it was indeed faulty. They told me that is impossible; they should keep removed parts on hand for at least a few days in case the customer wants to claim them because that is the law. I have every right to have any part taken from my vehicle returned to me. This situation violates law 815 ILSC 306/80 section 8. It is falsifying a repair that was initially not there or altering a motor vehicle to create a condition requiring a repair. Had the mechanic tested for the starter initially, as he should have, he would have realized that the starter wasn't working. Those two additional repairs were one hundred percent unnecessary. Therefore, I am submitting this request for reimbursement for the two services that the Lisle Volvo dealership performed without properly doing diagnostics on my vehicle. It isn't my fault that the Lisle Volvo dealership has hired negligent mechanics to work at their establishment. Reimbursable 1: dated 12/04/2023 - $ 1,533.69 Reimbursable 2: dated 12/26/2023 - $ 1,012.52 Total: $ 2,546.21 At this point, I was assured by the Lisle Volvo manager that this last repair had solved my problems. We are happy to pay for the repair deemed needed and accurate, which was the starter, which the advisor told us cost between $700-800. However, we are not interested in paying for the repairs noted above; if anything, the goodwill should be applied to the services above. More
by agamo@outlook.com
November 16, 2023
Each time I have contacted Chris he has been proficient in assisting me or answering any questions I have had. If I was interested in purchasing or trading my current Volvo, I would definitely request Ch in assisting me or answering any questions I have had. If I was interested in purchasing or trading my current Volvo, I would definitely request Chris's service. I will also refer him to anyone interested in purchasing Volvo cars or SUV. Keep providing the good customer service Chris! More
by Sassy Volvo
Employees Worked With
June 20, 2023
Phenomenal experience. Went in for service then fell in love with an XC40 in the showroom. Chris Gough kindly and nonchalantly offered his card and was happy to answer any Went in for service then fell in love with an XC40 in the showroom. Chris Gough kindly and nonchalantly offered his card and was happy to answer any of my questions. I went home and called/texted him with some questions, and with his quick response, the rest was history. I have a shiny new Volvo in my garage. No push, no pressure, just an organic and professional transaction. Chris is very knowledgeable and provides excellent customer service!! P.S. The service department was outstanding, as well. My vehicle was completed in the time quoted. Overall fantastic customer service all around. More
by Cindy
May 15, 2023
The atmosphere very relaxing, Had a bad experience with one of the service intake reps one of the service intake reps More
by SALIARD48@ICLOUD.COM
April 30, 2023
Idk My appointment was at 7am but the techs don't come in until 8am not sure why you would have me wait when there is no one there Also there was an issue with my coupon not great until 8am not sure why you would have me wait when there is no one there Also there was an issue with my coupon not great More
by dandtb
Employees Worked With
1
March 09, 2023
Great service! Chris was amazing at answering all my questions. They’ll go the extra mile Chris was amazing at answering all my questions. They’ll go the extra mile More
by amaraaziz281
Employees Worked With
