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Volvo Cars Lisle - Service Center

Lisle, IL

4.4
172 Reviews

172 Reviews of Volvo Cars Lisle - Service Center

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April 20, 2013

In addition to having a scheduled oil change I was having trouble synching my phone and getting Nav to come through the speakers. Kelsey got my phone to synch. Then she and her team tried all kinds of tric More

by folsen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kelsey
April 04, 2013

Purchased a CPO Volvo there several weeks ago. After getting the car home, had service light come on the very next day. Also discovered some flaws in the driver's side mirror casing. Took the car in t More

by sandrakorbly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Ken Kowal
April 01, 2013

I felt I was treated very fairly, everything was explained to me so I could understand it clearly and everyone I interacted with was very friendly. The car drove very good and I was happy with what More

by Chasinglight
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Whitefield
March 28, 2013

I've been going to this dealer since 1986. I think that says it all. If I wasn't 100% satisfied, I would have gone elsewhere. More

by vickitobin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : John Korallus & Jennifer Battaglia
January 13, 2013

Once again, John and the service techs have done an outstanding job with my 2000 V40. It is approaching 150K, and still rides smooth, beats most cars "off the line", and rounds a corner like a sports More

by kgott31
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : John Korallus
September 03, 2012

Second car I bought from Rick. I thought I would have to special order but he called me two days later saying a car I wanted was on the lot. I got the call on Wednesday and I was driving off the lot late o More

by mogreen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rick Winkler, Rick Winkler
June 14, 2012

The whole process of buying my S60T5 was positive and effortless. The exact color combination I wanted was on the lot and the price was definitely right. Rick Winkler was gregarious, knowledgeable and More

by john a p
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Rick Winkler
June 12, 2012

I could not be any more pleased with the decision I made to buy a Volvo from Volvo of Lisle. From the beginning, Bob Makowka made the transaction painless and the service and support teams are top notch. I' More

by brianmorse
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
June 07, 2012

I went to this dealer because I got a $18 dollar oil change coupon in the mail. It was the first and last time I will ever take my car to Volvo of Lise for service. During the service the tech broke t More

by Chicago225
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Jun 21, 2012 -

Volvo Cars Lisle responded

Dear Mr. Radek, Volvo of Lisle participates in the DealerRater Certified Dealer Program. We are committed to providing high quality customer service, but based on your DealerRater review, you did not share that experience. That is very disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at Volvo of Lisle. It was by no means our intention to upset you or cause any issues when you came in for your oil change. We are giving you the benefit of the doubt and taking full responsibility for the damage done to your XM radio wire, even though we are unsure of its’ state upon arrival at our dealership. In attempt to exceed your expectations, the Service Manager, Randy Hahn approved for us to give you a store credit in excess of the dollar value related to the broken wire. Since you found this alternative unsatisfactory, we are refunding you the cost of the part. Based on our conversation, it my understanding that the damaged XM radio wire was easily installed by you, and does not require professional installation. If I am mistaken, and you need our assistance in the installation of this wire, please let us know and we will be happy to help you. Once again, we sincerely apologize about your recent service visit and hope you have a better experience with us in the future. Sincerely, Tim Whitefleet Volvo of Lisle --------------------------------------------------------------------------------

January 16, 2012

A few months ago, I inquired about purchasing a Volvo Increased Protection plan on my 2008 Volvo. I met with Tom Korallus (Business Manager) who carefully and completely explained all of the details, More

by DCLOGAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Tom Korallus, John Korallus, Lee Diehl