Volvo Cars Lisle - Service Center

Dominic was my service advisor and he was so friendly. He made my experience really enjoyable with nice conversation and a warm smile. I really appreciate receiving excellent customer service from someone wh made my experience really enjoyable with nice conversation and a warm smile. I really appreciate receiving excellent customer service from someone who cares. More

I was very pleased with the service. Finished before I expected. I will return for further service. I have been very happy with my 1994 940. expected. I will return for further service. I have been very happy with my 1994 940. More

John was very enjoyable to deal with and followed up on any issues that needed to be resolved. I would recommend him and the dealership. any issues that needed to be resolved. I would recommend him and the dealership. More

My car battery wasn't holding a charge. I called this facility three times in about twenty four hours for their advice, which was helpful and reassuring. I finally brought it in on short notice and waite facility three times in about twenty four hours for their advice, which was helpful and reassuring. I finally brought it in on short notice and waited for service. The Volvo of Lisle crew researched the problem thoroughly, and John kept me informed and reassured me throughout. They solved the problem and very kindly checked everything--including the air pressure in my tires since I'll be taking a trip soon--at no charge to me. They're always busy, and still routinely take time to focus on each customer and service issue as if we're the only ones there. They're great with questions and tips, too. It was a stressful day for me otherwise, and their careful attention to the car eased my mind. I have counted on this service team for years with two different Volvo wagons, both great cars. I really appreciate knowing I can trust them to know how to take great care of my car and me. The quality service at this location is one of the top reasons I stay with Volvos. Thanks so much! More

Went in for service (22,500), 45 minutes later car was finished. John Kouralis was very thorough in his explanation of service completed. as usual it was a good service experience. finished. John Kouralis was very thorough in his explanation of service completed. as usual it was a good service experience. More

Service was great!! However in driving the car I found that the steering wheel needs to be turned to the left by 10*-15*. I know that is not correct. that the steering wheel needs to be turned to the left by 10*-15*. I know that is not correct. More

Staff at Volvo of Lisle consistently do what is right for the customer in the way they treat both the customer and the vehicles they service. Fran Wence Lisle, IL the customer in the way they treat both the customer and the vehicles they service. Fran Wence Lisle, IL More

Service department is top notch! Everytime I have my XC90 serviced, from oil changes to any repair work, the service department staff is always friendly, professional and knowledgable. Service work is done i serviced, from oil changes to any repair work, the service department staff is always friendly, professional and knowledgable. Service work is done in an expeditious manner and your in and out in a reasonable amount of time. We all hope our cars run well for us all the time, and I'm sure most of us find it less than enjoyable to take our vehicles in for repairs. With that said... I've pretty much been a Chevy guy for most of my life (I still own a Tahoe). Most (not all) of the Chevy dealerships I've worked with in the past have been sub par at best. One in particular was miserable... I'll get to that in a moment... My XC90 (purchased in 2010) is my first Volvo and so far the experiment with this has been mostly positive... enhanced by the excellent service team at Volvo of Lisle. Initially... I purchased this vehicle (used) at Dan Wolf Chevrolet in Naperville. The lady sales person was nice but not the most knowledgable individual about cars. During the test drive I noticed the vehicle "missed" under acceleration. The "stutter" wasn't severe, but was definately noticable. She couldn't feel it.... however, everything else about the vehicle I loved and she assured me that they would take care of the problem.... When I picked up the vehicle it still hesitated under acceleration. Nothing had been fixed. I pointed this out to her and she told me that "service" could not find anything wrong with the car... insinuating that I was imagining this. I fussed and fummed a bit but took it home. I drove it that way for a few days... brought it back fussed and fumed a bit more... and they sent it back to service... in fact I actually went for a drive with a "techician" and he had difficulty "detecting" the problem as well. Finally got a call from the "service manager" the next day who told me that this problem was inherent in this particular vehicles design and there was nothing they could do about it..... I fused and fummed a little stonger this time, and went to the Sales Manager who finally sent the vehicle to Volvo of Lisle. Interestingly enough they diagnosed the problem immediately. The vehicle is equiped with twin turbos... and one of the turbos was malfuctioning and needed to be replaced. After that repair was made, the vehicle ran like a top!!! The grief I endured for about a week (including two rental cars at my cost) was not what I expected from a dealership like Dan Wolf Chevolet. Most of the staff I dealt with there acted like I was imagining the problem.... especially the service department manager. Kudos to Volvo of Lisle and shame on Dan Wolf Chevrolet. If I do buy another Chevy... it won't be from Dan Wolf. I've been deaing with Volvo of Lisle now ever since and as I said... the team there is top notch! I'd recommend this dealership to anyone looking for a new or used Volvo. More

Since my first visit (October 1974) to Lisle Volvo, and communication with Heinz, Ziggy, and Joe it has been a pleasant experience. And evolvement through the years has created the present first rate crew communication with Heinz, Ziggy, and Joe it has been a pleasant experience. And evolvement through the years has created the present first rate crew that will also generate continued usage for the future. What this says is "I like it!" Keep up the good work. More

Received a complimentary mini detail as a birthday gift. This gift is a very nice addition from the dealership and goes a long way toward a positive outlook when it comes to customer service. Tim Whitefleet This gift is a very nice addition from the dealership and goes a long way toward a positive outlook when it comes to customer service. Tim Whitefleet was a pleasure to work with. More