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172 Reviews of Volvo Cars Lisle - Service Center
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February 14, 2014
I was greeted by the young woman who took my name and verified my appointment. I told her I would be needing a ride to the train station and she said she would be the person taking me. I scheduled the verified my appointment. I told her I would be needing a ride to the train station and she said she would be the person taking me. I scheduled the appointment with Dominic but another customer came in seconds before me so Dominic was checking him in. I was brought over to James and he assisted with my check in. He accepted my coupons and prepared the paperwork for service. The young lady stayed close and when she saw I was ready to go to the trian station she said she had the car warmng up outside and got me there in time for my train, which I really appreciated. I was kept informed by phone of the service progress by James and was picked up at the end of the day and brough back to the Service Department to pick up my car. Everyone in the Service Department is a pleasure to deal with. I count on these service professionals to keep my car In good condition and they never disappoint. Dominic keeps me informed of service that is required in the future and explains thing to me in terms I an understand. I really think there service is exceptional. Susan Graham More
by smgraham
Employees Worked With
Dominic Lattanzio, James Stammet
February 13, 2014
James was great from beginning to end. Called me to keep me informed throughout entire process. Helped me out with coupon and made sure I was happy when I left. Thank you James! me informed throughout entire process. Helped me out with coupon and made sure I was happy when I left. Thank you James! More
by Ksahade79
Employees Worked With
James Stammet
February 08, 2014
My service adviser, John Korallus was outstanding. He was pleasant, very knowledgeable and very helpful. I will always use this service adviser in the further needs of my Volvo. Thanks again. was pleasant, very knowledgeable and very helpful. I will always use this service adviser in the further needs of my Volvo. Thanks again. More
by dandrei
Employees Worked With
January 31, 2014
ALL THE PEOPLE AT THIS LOCATION ARE KNOWLEDGEABLE, COURTEOUS AND FRIENDLY. THEY also took the tie to explain some issues I was having with another dealership (unrelated to the Lisle location. COURTEOUS AND FRIENDLY. THEY also took the tie to explain some issues I was having with another dealership (unrelated to the Lisle location. More
by jodhodee
Employees Worked With
DON'T REMEMBER
January 30, 2014
On Tuesday, January 28, 2014, I had absolutely the worst experience ever at the Volvo Service Department!!! I had a 12pm appointment with their service station for a quick look at my tire locks. Something experience ever at the Volvo Service Department!!! I had a 12pm appointment with their service station for a quick look at my tire locks. Something that usually will take no longer then five minutes to do! (Just like when I went to my dealership where I bought it) JOHN in the service station takes my information and confirms with me what needs to be done. After giving a hour and a half buffer I finally went out there and talked to John. He told me that there were plenty of cars before me and that's why it is taking so long. They never even looked at my car! If they couldn't handle making an appointment at 12pm with me then why did they take it!! After I tell JOHN that I need to get this checked out ASAP because I have to work he finally goes out there to their garage and tells me it will be another 15 minutes. After 20 minutes he comes out to the waiting area and goes "HEY YOU!" I go out there with him to the garage and he tells me they don't have the keys that will take care of the wheel lock. When I spoke to TIM the week before when I made the appointment told me that they would then look into finding a key for me since the lock is made by Volvo since it is a Volvo lock. JOHN tells me that he can't and pretty much rushes me out the door. He then has the nerve to tell me that he won't charge me for wasting two hours of my day and doing nothing!! And all he can say is that there were to many cars ahead of me without giving an explanation without even an apology for wasting my day!!!! Also, the woman working the cashier (I didn't have to deal with) had an attitude with everyone that walked in.I couldn't believe the way she talked to customers and coworkers. She made a big deal about taking cash from a poor customer who just had to pay over $1700 on service and was complaining to anyone that would hear her that she was doing two jobs! Also, it seemed like everyone there was to busy eating pizza! I luckily didn't didn't buy my car there and will never go back there again!!! Seriously I bought a Volvo for the service and now I am debating why I bought it!! THINK TWICE BEFORE YOU GO HERE!!! WORST SERVICE EVER! More
by RyanFelix
Employees Worked With
January 23, 2014
The Service Staff and workmanship of this shop are outstanding. They are friendly and prompt in greeting you upon your arrival, not any special circumstances, and seamlessly obtain the results you ne outstanding. They are friendly and prompt in greeting you upon your arrival, not any special circumstances, and seamlessly obtain the results you need. I had a failure of a part not even under warranty any longer, and they were able to get the replacement part and service written-off. Courteous staff gave me a complimentary ride home and helped out with transferring carseats, too. Their waiting rooms are well-maintained and provide for many types of environments, from leather recliners to computer stations, television, coffee, and a child's play room. These folks are professional and I go back to them time and time again. Great job every time! More
by gabi1mail
Employees Worked With
Other Employees :
A nice young man who recently relocated from Minnesota drove me home., Dominic Lattanzio, Dave Harris, James Stammet
January 20, 2014
John and Tim at the Volvo Service Center are outstanding; as are all that have a part in the Service Center. From making appointments, pointing out needs for the car friendliness and delivery of service are as are all that have a part in the Service Center. From making appointments, pointing out needs for the car friendliness and delivery of service are unlike any other I have experienced at any dealer over many years. I would recommend highly the Lisle Volvo Service Center! More
by danielsold
December 24, 2013
The service was fine. The car was ready when I was told it would be ready. Waiting area is fine. The were no problems on this visit. it would be ready. Waiting area is fine. The were no problems on this visit. More
by rsobczak60516
Employees Worked With
December 24, 2013
Excellent customer service and support. The company Dominic was very friendly and helpful in explaining what I needed to do to be safe with the car. Dominic was very friendly and helpful in explaining what I needed to do to be safe with the car. More
by JNwonye
Employees Worked With
Dominic Lattanzio
