Volvo Cars Lisle

Very professional and warm Bob was wonderful helping us choose our Volvo he had all the information we would need at his fingertips and wasn't pushy in the least which is bigges Bob was wonderful helping us choose our Volvo he had all the information we would need at his fingertips and wasn't pushy in the least which is biggest fear when you are going car shopping. The dealership is setup very well as well we would recommend going here if you are in the market More

Back again My husband found a pre-owned 2010 XC60 online. He stopped in and met with John Taylor whom we had purchased a SC60 from several years ago. Needless My husband found a pre-owned 2010 XC60 online. He stopped in and met with John Taylor whom we had purchased a SC60 from several years ago. Needless to say, within a few hours we purchased the vehicle. The process was great. Everything from working with Ken and John to the guys in back getting the vehicle ready. We are now the owners of 2 Volvo's and will certainly be back! More

Purchase of Pre-owned 2014 Volvo S60 I went online and found a pre-owned Volvo that interested me. I live 3 hours away from this Dealership. Through e-mails, and a phone conversation wit I went online and found a pre-owned Volvo that interested me. I live 3 hours away from this Dealership. Through e-mails, and a phone conversation with Ken Kowal, we agreed on a purchase price, which was the 5th lowest of all the Volvo Dealerships Nationwide. I traveled to Lisle, Illinois to inspect the vehicle. I was met by Lolita Cook who took care of my inspection, the test drive, and answering any further questions I had. The car was exactly as advertised and most of the questions had been covered during the e-mails. While waiting for the purchase paperwork to be completed, Lolita took the time to help me program my new car and get everything set for my 3 hour trip home. The trip home was uneventful, the car ran as good as I expected for a Volvo, and I am extremely happy with the vehicle and my car buying experience. More

Easiest Car Buying Experience My husband and I had a VW TDI that was bought back by VW. The buyback process was full of many uncertainties. When we found the V60 online and spoke w My husband and I had a VW TDI that was bought back by VW. The buyback process was full of many uncertainties. When we found the V60 online and spoke with John Taylor he made the process on his end run extremely smooth. Buying the car couldn't have gone any better. Price was great and customer service was extraordinary! More

New Car Purchase This is the 3rd vehicle we purchased from this dealer. Great staff to work with making it a pleasant experience. John Taylor answered all of our que This is the 3rd vehicle we purchased from this dealer. Great staff to work with making it a pleasant experience. John Taylor answered all of our questions. More

Pleasantly surprised by the perfect service received My wife, two kids and myself went to Volvo of Lisle knowing that there was a possibility that we would leave with a new car. We were prepared to make My wife, two kids and myself went to Volvo of Lisle knowing that there was a possibility that we would leave with a new car. We were prepared to make a purchase, but were willing to walk away if we did not receive the service that we wanted. We arrived at the dealership driving a very old, beat up car, with two very small kids in tow. It's worth noting that I'm a little skeptical of dealerships, because I've had some bad experiences over the years where I did not receive good customer service. I admit that I dress down on weekends and may never have "the look" of a car buyer, but I've actually had occasions where absolutely no salesperson has approached me, even after making eye contact with me. When we first walked into the doors of the dealership, John Taylor immediately approached us, asked how we were doing and how he could help us. We got a really good vibe from him right away. He asked what model Volvo we were looking for and we told him the XC90. He immediately told us that most of them were in the back of the lot and said we could walk back there. He grabbed the keys for a few different vehicles and walked to the back with us. He was very detailed in his explanation regarding the differences between the trim levels and options on the various cars and was able to answer all questions. We never felt rushed, pressured and most importantly, we never felt like he doubted the possibility of us purchasing a vehicle or our ability to purchase a vehicle. When we told him we liked a particular car, he said he'd get the keys to that one and meet us in the front so we could test drive it. Once we were done with the test drive, we told him that we wanted the vehicle. He walked us through the process of everything that was going to happen and even set our expectations on how long we would possibly be at the dealership. We appreciated that he was honest and considerate of our time. The purchase didn't take as long as we thought. The best part of this experience was that John never once tried to ask probing questions meant to determine if we could afford the vehicle or if we were serious buyers vs window shoppers. That was so refreshing, especially for someone who has basically had salespersons in the past question my ability to pay for a new car without having any real information to base that opinion on. John treated us like actual car buyers, even though he had no clue that we walked in hoping to leave with a new vehicle. I would highly recommend this dealership and especially John to anyone looking for a Volvo. We passed a couple of other Volvo dealerships on our way from downtown Chicago to this location due to them having better inventory of what we were looking for. However, after this great experience, I would not hesitate to make my next Volvo purchase from John and Volvo of Lisle again...even if it meant I had to bypass other dealerships. BTW, we love the XC90! Thanks for everything John! More

Smooth new car purchase Dale Abernathy was excellent to deal with from beginning to end. The finance portion was also very quick and painless with Jennifer Holish Smoo Dale Abernathy was excellent to deal with from beginning to end. The finance portion was also very quick and painless with Jennifer Holish Smooth and painless...... That's the way I like it! More

Best All-Around Dealership Experience I visited three different Volvo dealerships before deciding on Volvo of Lisle and it was the best decision I made. Their customer service experience, I visited three different Volvo dealerships before deciding on Volvo of Lisle and it was the best decision I made. Their customer service experience, both over the phone and in-person, is unparalleled. Never did I expect to have such a smooth purchasing experience. My new car drives like a dream, I received a full-on tutorial, and two members from the team followed up with me to make sure I was happy with my purchase. I never felt like a number with this staff - this is what the car buying experience should always be! More

Lolita is the best Salesperson! As far as the dealership is concern, I gave them an average rating because I have never gave them any business: sales or service. BUT approximately 9 As far as the dealership is concern, I gave them an average rating because I have never gave them any business: sales or service. BUT approximately 9 months ago, I went into this dealership to look at the XC60. I spoke to one of the sales reps. When he asked me about what I thought about the car, I told him I did not like the small steering wheel and the NAV screen. It seemed to small. The car did not catch my fancy. Instead of showing me the XC90 with the bigger screen, he proceeded to belittle my opinions about the XC60. He Spoke arrogantly toward me.. At that point, I knew I would not return to this dealer to purchase. Now with that being said, over the last 9 months I've narrowed my car choices to XC90 or XC60. Mind you, I looked at BMW i3, Lincoln MKZ, Mazda CX-9 Signature, Enclave & Highlander XLE. I did my research on the Volvo but this salesman did not help me at all. I felt like I was at the buffet, "Help yourself." This dealer is no where near my home, but today after work I had driven passed by this dealer and needed to kill an hour, so I decided to go in again just to see if they had the 2017 XC90 or XC60. TO MY SURPRISE, I HAD THE OPPRTUNITY TO MEET LOLITA! WOW, TODAY's EXPERIENCE WAS A TOTALLY DIFFERENT EXPERIENCE THAN LAST DECEMBER. She right away, opened up the cars for me to see. Even though I told her I did not want a car payment, she explained why she likes leases. (My last lease was not a good experience). Her wide based knowledge allowed me to make a better decision. She was personal. She was genuinely friendly toward me. She stayed an extra two hours after work to speak with me. Her coworker barely could give me the time of day. I've been to 3 Volvo Dealerships, and have spoken to 5 sales reps. Lolita was the absolute BEST. She knew her cars, she knew the fine details of the leases, she knew how to explain the features to me. She was right on the money. NOW THAT IS WHAT I CALL A SALES REP! She really has it ALL! Thanks you for a wonderful experience Lolita! This lady is the BEST THING THAT HAPPENED to Volvo of Lisle. Why do dealers employ such wonderful engaging people (like LOLITA) and also hold on to arrogant sales reps dressed nice but have nothing but negativity that spews out of their mouth? Sometimes I do not understand businesses these days. They do not realize customer service is their bread and butter. More