Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Volvo Cars Lisle
Lisle, IL
1,286 Reviews
Volvo Cars Lisle, winner of the 2023 Volvo Excellence Award, has been servicing the Chicagoland area for over 60 years. Learn more about us at https://bit.ly/3IhT9gR
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,286 reviews
July 12, 2018
Promises that go unfulfilled. Same old dealership way. My sales experience was fine just like any other sales experience, they wanted my money, they told me how different they were and my satisfaction was My sales experience was fine just like any other sales experience, they wanted my money, they told me how different they were and my satisfaction was their number one priority. After I walked out the door though, it was a different story. I bought a 2014 Mercedes from them, it did not have a front license plate holder, it's illegal in IL to not have a front license plate. I was told they would order it right away and schedule me in for the service. It's now been 2 and a half months and nothing. I have asked about it but they told me it was on back order. For 2 and a half months? The last communication from Bob Makowka was over a month ago. My car also had tinted windows. Someone put the dealer sticker on the back passenger window which doesn't work with tinted windows because the kid that cleaned the car tried to remove it with a razor blade and tore the tint. Nobody said a thing because it was closing time and I had already signed the paperwork. I told Bob and he said, "No problem, we will take care of it with the license plate holder. We will have you come in and give you a loaner so you can leave the car and have it fixed." Again, 2 and a half months ago. This dealer is the same old dealer of years ago. All they care about is your money. Once you walk out the door, they don't care about you. Except for the messages I keep getting about giving them a good review. Well I held off because I wanted to see if they actually followed through on their promises. They didn't. Now I post my review. I am very disappointed with this dealership and I highly recommend that you go elsewhere. You can buy new with them because service can be done elsewhere but if you buy used, make sure when you walk out the door you don't need anything from them because you won't get it, no matter the promises. More
by Brian
Employees Worked With
July 05, 2018
A great experience! Liam was very helpful working with us to find the right vehicle. There was no pressure and we ultimately purchased the XC60 T6 which is a fantastic v Liam was very helpful working with us to find the right vehicle. There was no pressure and we ultimately purchased the XC60 T6 which is a fantastic vehicle!! More
by XC60
Employees Worked With
Liam Berry
July 03, 2018
2nd grade buying experience for a premier car I bought a used Volvo CX90 from the Volvo of Lisle at the end of May. This is probably my 5th car buying experience and by far the worst I have dealt I bought a used Volvo CX90 from the Volvo of Lisle at the end of May. This is probably my 5th car buying experience and by far the worst I have dealt with. When i was test driving the car, noticed a scratch on the LCD screen which they assured me was a smudge and they could get their service team to fix once they do a final cleaning before i drove it away. Lo and behold after i paid for it, was told that they tried their best and it was a crack and i should expect those when buying an used car. This came from their Sales manager. Another big item for us was the installation of the DVD player as we were going off on a road trip the next day. I was told that if we paid the overnight charge (which we paid) they could have it installed the next morning but when i went in the next morning was told that they need a couple of days and that they were busy. I told them that we traded in our previous car which had the dvd player and gotten this car for the road trip based on their promise to have it installed the next day (and we paid for the overnight charge). Well, they just said we were SOL. Not to mention that they kept us for 4-5 hours at the dealership to close on this transaction (that didn't even need any financing from their side). The adage about keep the customers long enough to get tired so they will sign anything to get out of there is so true with these guys. Between the false promises of the dvd install and the lying about the screen cracking and their unwillingness to rectify anything (after emailing their leadership about it), these guys aren't worth your time. There is a reason why they price their cars low - it's to cover for their lack of service or professionalism. Do yourself a favor and deal with someone else. More
by heyrom
July 02, 2018
Great experience Very courteous and responsive. Lorena Mena was a pleasure to deal with. answered all questions and was understood our concerns during the negotiation Very courteous and responsive. Lorena Mena was a pleasure to deal with. answered all questions and was understood our concerns during the negotiation for pricing. Easy to work with. More
by Patrick
Employees Worked With
Lorena Mena
June 27, 2018
Courteous Sales Experience and Competitive Pricing Very pleased with our sales experience by entire team. They located a very specific XC90 configuration and personally drove/transferred it. Competit Very pleased with our sales experience by entire team. They located a very specific XC90 configuration and personally drove/transferred it. Competitive price/follow up. More
by dembinsk
Employees Worked With
Ken Kowal, Regis Dorsey, Lorena Mena, Scott Cramer
June 27, 2018
Great experience No pressure but helpful They work as a team. Dale was my first contact. He was very pleasant and gave me the info about a car that they did not have No pressure but helpful They work as a team. Dale was my first contact. He was very pleasant and gave me the info about a car that they did not have in this country yet. Then Scott and Lorena were my next contact. Lorena gave me the test drive and we were sold. Once our car came in, she very patiently went through all the car details. She said to come back or call with questions whenever i needed to. I have done that twice already. Scott also went out of his way to make our experience easy. He was always available by phone. Tommy also stayed in touch through the process via email. All in all a very pleasant experience. And I love my new car. More
by Christine.White
June 19, 2018
Wonderful Experience Top notch dealership. They truly care about their customers. Working with Regis Argest Dorsey was fantastic. He explained everything in detail, and ne Top notch dealership. They truly care about their customers. Working with Regis Argest Dorsey was fantastic. He explained everything in detail, and never made us feel pressured. I highly recommend this dealership, and would buy from them again. More
by ahaces246
Employees Worked With
Regis Dorsey
June 13, 2018
great experience Lolita was very responsive throughout the entire process. She understood my expectations and needs and found the right car for me within the budget I Lolita was very responsive throughout the entire process. She understood my expectations and needs and found the right car for me within the budget I outlined. More
by edL
June 09, 2018
Audi didn’t compare to Volvo I was looking for a larger car than my Audi A3 that was about up on its lease...I came in uncertain of whether I would be stuck in a very expensive Au I was looking for a larger car than my Audi A3 that was about up on its lease...I came in uncertain of whether I would be stuck in a very expensive Audi upgrade but left pleasantly surprised with a well-appointed S9 at $100/month less than a less featured Audi A4. The process was so smooth I was caught slightly off guard! Dale was a patient and laid back sales person. Very thorough and informative. He encouraged us to consider options we were unaware of and was able to present us with an offer we couldn’t refuse. When we picked up the vehicle he case in to the office early and calmly walked me through the vehicle with a pretty fussy baby in tow.... Scott whipped up deals with lightning speed and at delivery, Ken had the paperwork through in record time. I felt really comfortable with the staff here and hope they’ll have an beautiful “new” dealership that fits them well going forward. I’m lookinh forward to the next interaction! More
by Hope_inthechi
Employees Worked With
Ken Kowal, Dale Abernathy, Scott Cramer
June 08, 2018
Great deal and friendly service There was no high pressure tactics, just friendly service. Easy process from start to finish. I would recommend Volvo of Lisle! I would return to th There was no high pressure tactics, just friendly service. Easy process from start to finish. I would recommend Volvo of Lisle! I would return to them for any future purchases. More
by Lynn59
Employees Worked With
Liam Berry
