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Volvo Cars Lisle
Lisle, IL
1,270 Reviews
Volvo Cars Lisle, winner of the 2023 Volvo Excellence Award, has been servicing the Chicagoland area for over 60 years. Learn more about us at https://bit.ly/3IhT9gR
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 1,271 reviews
Verified Customer
January 26, 2024
Very easy process. Very nice staff. Highly recommend. Volvo Lyle is a very good dealership that is very easy to use and I will go back for any future service needs Very nice staff. Highly recommend. Volvo Lyle is a very good dealership that is very easy to use and I will go back for any future service needs More
by vulpitta41
Employees Worked With
Joe
January 26, 2024
Completed work while I waited. Attached fuse cover and light cover underneath driver side door which had fallen off at no charge. Did complementary overall check on vehicle. Attached fuse cover and light cover underneath driver side door which had fallen off at no charge. Did complementary overall check on vehicle. More
by MARKAHLEMANN
Employees Worked With
Justin Storr
January 25, 2024
Salesman Chris was very efficient and knowledgeable and made it painless. Part of the deal was to touch up some dings, and detail car, which he made sure was done. made it painless. Part of the deal was to touch up some dings, and detail car, which he made sure was done. More
by tom.schroder
January 25, 2024
Justin Starr the Service specialist was very good, He came to tell me about the maintenance and when my car will be done, came to tell me about the maintenance and when my car will be done, More
by laczoit
Employees Worked With
January 25, 2024
Good communication. Efficient. Friendly, knowledgeable, let me know what would be checked at the service, provided me with the brochure of what would be checked each tim Efficient. Friendly, knowledgeable, let me know what would be checked at the service, provided me with the brochure of what would be checked each time I'd bring my car in for its yearly service. More
by katrepton
Employees Worked With
Justin Storr
January 25, 2024
It's such a pleasure coming to your dealership for all my service needs. Justin and Rachel are so honest, conscientious and very knowledgeable. I ALWAYS feel that they have my best interest at heart. I will service needs. Justin and Rachel are so honest, conscientious and very knowledgeable. I ALWAYS feel that they have my best interest at heart. I will always continue to bring my car to Volvo of Lisle. More
by VANGELMARIA84
Employees Worked With
Justin
January 25, 2024
Service was very professional timely absolutely wonderful Service was wonderful very professional very informative. Exceptional Service was wonderful very professional very informative. Exceptional More
by MAURICE.STREETER
January 24, 2024
If you take your car to the Volvo dealership because it won't start, ask them to figure out why it won't. They say, "It's the fuel pump," then they replace the fuel pump and charge you for that service and won't start, ask them to figure out why it won't. They say, "It's the fuel pump," then they replace the fuel pump and charge you for that service and the parts... but when you get your car back, it still has the same problem; how should you feel if they tell you "You have to pay again if you want us to find and fix your problem." You already paid them to find the problem and fix it. The Volvo dealership screwed up by not following the proper diagnostic procedure - Reproduce the problem, Verify the Cause of the Problem, Fix the Problem, and Verify the Repair. In my example above, what they did is, they guessed. They replaced a flue injector in my car because that's what the mechanic assumed it would be, and that is what the computer was reporting per the dealership. The mechanic did not diagnose the problem; he just took a guess and installed a fuel pump. It didn't fix our issue, so they replaced the spark plugs, and I paid out of pocket for both repairs. I have already paid for the diagnosis; however, the issue continues, and at that point, Volvo dealerships' mechanics keep guessing about the problem my car is experiencing. On my second trip to the dealership, I asked the associate to show me the part they removed from the vehicle and have them demonstrate that it was indeed faulty. They told me that is impossible; they should keep removed parts on hand for at least a few days in case the customer wants to claim them because that is the law. I have every right to have any part taken from my vehicle returned to me. This situation violates law 815 ILSC 306/80 section 8. It is falsifying a repair that was initially not there or altering a motor vehicle to create a condition requiring a repair. Had the mechanic tested for the starter initially, as he should have, he would have realized that the starter wasn't working. Those two additional repairs were one hundred percent unnecessary. Therefore, I am submitting this request for reimbursement for the two services that the Lisle Volvo dealership performed without properly doing diagnostics on my vehicle. It isn't my fault that the Lisle Volvo dealership has hired negligent mechanics to work at their establishment. Reimbursable 1: dated 12/04/2023 - $ 1,533.69 Reimbursable 2: dated 12/26/2023 - $ 1,012.52 Total: $ 2,546.21 At this point, I was assured by the Lisle Volvo manager that this last repair had solved my problems. We are happy to pay for the repair deemed needed and accurate, which was the starter, which the advisor told us cost between $700-800. However, we are not interested in paying for the repairs noted above; if anything, the goodwill should be applied to the services above. More
by agamo@outlook.com
January 24, 2024
Terrible dealership to work with and have your car serviced at. Never have a loaner. Appointments are only available 3+ weeks out. Brought car back to dealership right at my 30K mile appointment and s serviced at. Never have a loaner. Appointments are only available 3+ weeks out. Brought car back to dealership right at my 30K mile appointment and somehow I am being told I need new break pads and tires that could have been replaced under warranty at the 30K mile appointment, that are now no longer under warranty. Simply an untrustworthy dealership that I will never buy from again. More
by twatsonm
Employees Worked With
