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Volvo Cars Lisle
Lisle, IL
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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This Dealer is greedy and rip the customers. Their parts/Labor price are very high ( $150 more) than other dealer.This dealer doesn't have Good mechanics. They robbed me for 7 years for parts and serv parts/Labor price are very high ( $150 more) than other dealer.This dealer doesn't have Good mechanics. They robbed me for 7 years for parts and service but couldn't diagnose EXACT problem.I found out their way of cheating recently. If you want good service, don't go to this dealer. Murali More
I have driven Volvos since Feb 1985 when is cost me $50.00 more to upgrade from a Chevrolet Impala to a 240 diesel . . . a car I have always wanted to own but could not afford. I have purchased five ( $50.00 more to upgrade from a Chevrolet Impala to a 240 diesel . . . a car I have always wanted to own but could not afford. I have purchased five (5) more Volvos from Volvo of Lisle and have all of my service done by them. The dealership is exceptional . . . product, service, and personnel that are second to none. Volvos are not inexpensive to maintain correctly, but are worth every penny in reliability, safety and comfort . . . less expensive in the long run. Randy Hahn, Service Director, really cares about each customer and his Master Service Techs like Steve Cochran and Miro Buba keep my cars running like Swiss watches. I continue to do business here because of the exceptional service. More
Mr. Makawka was a very pleasant and knowledgeable salesperson. He was very professional, offering his assistance without being over-bearing. My wife and I visited this dealership earlier in the wee salesperson. He was very professional, offering his assistance without being over-bearing. My wife and I visited this dealership earlier in the week and returned for a follow-up visit. On our return visit we asked for Bob, who greeted us by extending a warm welcome and by initiating the conversation by asking my wife if she had come to any conclusions on what kind of vehicle she was considering. My wife appreciated this direct questioning, as we were looking to purchase a vehicle for her. My wife shared her opinions on what she was looking for in a vehicle. Bob proceeded to show her the vehilcle she initially was interested in earlier in the week. However, after going through it and getting a better feel for it, she decided she wanted to look at a few other kinds of vehicles. Bob showed my wife three other vehicles, answering questions about each of them. The whole time specifically engaging my wife in conversation, sinced this was going to be her vehicle. My wife finally found the vehicle she wanted, but it was being held for a dealer in Missouri. Bob requested some time to investigate the matter, to find out if this vehicle could be sold to my wife. A very short time later, Bob informed us it could be purchased and the transaction was completed. This experience was one of the most enjoyable car purchases my wife and I have experienced. This is a "big" statement, because I have purchased and/or leased over forty vehicles in my lifetime. I feel we were treated professionally, fairly, and in a pleasant manner without any feelings of pressure or trying to be talking into a deal. This was our first time purchsing a vehicle from this dealership and we are looking forward to a continued positive relationship in the future. More
A wheel bearing was making noise. I brought my car in and the issue was diagnosed very quickly by Dan's freindly service tech (I do not remember his name). They had time to do the repairs as I waited. Thin the issue was diagnosed very quickly by Dan's freindly service tech (I do not remember his name). They had time to do the repairs as I waited. Thinking this would take several hours, I was surprised to hear that the work would be completed within an hour. I enjoyed the waiting room chairs and a cup of coffee, while I answered e-mails utilizing the free wi-fi. All amenities in excellent shape for an active customer, such as myself. More
I am confident that this dealer is very poorly managed. We had a terrible experience once with the service advisor (too long a story to go into here but they were being unhelpful and apparently dishonest) We had a terrible experience once with the service advisor (too long a story to go into here but they were being unhelpful and apparently dishonest) about something, we and tried to contact the general manager, AND the sales manager (we had bought the car from this dealer) and neither would return the call. Only when we literally went to Volvo in Sweden as wel as the US sales office did we get the dealership to assist, quickly, but I am sure reluctantly. Obviously you shouldn't have to go to those lengths. Other issues - 1) ridiculous XXX-mile "packages" where if you ask if you can eliminate a couple of completely unrelated items, you could be that the price will be HIGHER. 2) some of the items in these lists of things that are part of the package will make a car person break out laughing, such as chimney-sweeping the exhaust system or other silliness. 3) if you try to upgrade a part within the package, they will quote you a price that is much higher than if you would have just done that one item from scratch. For example, if an oil change is part of the package and you ask them to use synthetic oil, they will quote you a price to 'upgrade' that is more than than the cost of the entire oil change (with synthetic) anywhere else. Then they tell you that the reason why it is so much, and not reflective of the incermental cost, is that "in the package, the oil change is 'free'". My sense is that you can literally chase them all over the place while they state that each item in the service package is "free". There is no chance of getting pricing from them that is commensurate with the incremental cost of your request. Really, you feel like you're dealing with a band of gypsys. 4) they will not do things that other dealers will do as a customer courtesy, or as a matter of common sense, without charging you for it. You may get a full service there but have them charge you to reset the service light. There may be available software/firmware upgrades via Volvo service bulletins that they will (attempt to) charge hundreds of dollars to apply for you, when these items are free of charge and it takes 10 minutes or less to apply them. Most dealers will do it for customer goodwill AND because some of these upgrades may enhance driveability and make you more satisfied with your vehicle. Business 101, people. But I guess these people didn't take that course. Do not be suckered in by any of this. Take your car somewhere else for service. Sure, if you want a Volvo and you walk into their showroom and like your salesman, like the car, and like the price, buy from them. But do NOT be under the mistaken impression that they are now your friends or that you part of the Volvo of Lisle "family", or any such nonsense. More
Great job with explanation of features and knowledge of other manufacturers. Great experience. Very low pressure sales staff and wonderful facility. I would highly recommend this dealer to family and fr other manufacturers. Great experience. Very low pressure sales staff and wonderful facility. I would highly recommend this dealer to family and friends. Looking forward to dealing with them in the future. More
We recently purchased a new Volvo XC60 from this dealer, just as we have for the last five Volvos that we have purchased since 1989. We had another very positive experience. We appreciated the courteous just as we have for the last five Volvos that we have purchased since 1989. We had another very positive experience. We appreciated the courteous and professional salesperson (Lolita Cook) that assisted us throught the deal. We felt that we received candid information about the car and its financing. We would do business again with both Lolita as well as Volvo of Lisle. More
Ms. Cook and the entire Volvo of Lisle staff were easy to work with, considerate of our time and needs, and willing to work with us in reaching a great deal on a pre-owned Volvo. I would highly recommend th work with, considerate of our time and needs, and willing to work with us in reaching a great deal on a pre-owned Volvo. I would highly recommend this dealership and its friendly staff to anyone shopping for a new or used vehicle. More
I was referred to Volvo of Lisle years ago as the only honest Volvo dealership in the area. Since then, I have bought one or two used cars and leased two new ones from them. The latest is a leased 2010 XC honest Volvo dealership in the area. Since then, I have bought one or two used cars and leased two new ones from them. The latest is a leased 2010 XC70 wagon. I knew my lease was running out in February of '10 and began working with Lolita months in advance to get the best deal I could from Volvo of Lisle. I became an enormous and persistent pest, turning down offer after offer. Finally, just before the close of '09, I got an offer from Lolita which was very good and had to be accepted by the end of the year. I did accept it and am now driving the car. Throughout it all, Lolita maintained her sense of humor (which is great) and never got annoyed at having to go back to the drawing board. She even drove me down to the drop-off terminal for the old leased car. I really enjoyed working with her, would do so again and highly recommend her. Ken and Tom were also a pleasure to work with, and the service department has been as well. More
I swore I would never buy a new car again, but after talking and working with John Taylor on the purchase of my new S80 I've changed my mind. Professional, friendly, helpful, good natured, and most of talking and working with John Taylor on the purchase of my new S80 I've changed my mind. Professional, friendly, helpful, good natured, and most of all trustworthy come to mind. John Taylor returns calls, leaves messages and shows concern about the product he is selling and the customer's he is dealing with. I will always recomend Volvo of Lisle to my family and friend's and I can't wait to buy another Volvo in the future. Many thanks again to John. More