Volvo Cars Lisle

After spotting a couple of available used cars (Camry XLE and Escape Limited) on Cars.com, called and spoke to John Taylor. He provided the information that I needed, and I told him that we'd like to get ou and Escape Limited) on Cars.com, called and spoke to John Taylor. He provided the information that I needed, and I told him that we'd like to get out there (about 30 miles away) for a test drive. Scheduling that was difficult for us, for a variety of reasons. John followed up by phone a couple of times, always courteous and friendly - never pushy. After a couple of weeks, I was finally able to make arrangements with John to drive two cars. Both were ready to go when I arrived. We discussed pricing and I told John that we would be making a decision within a couple of days. He did inform me that there was a potential buyer for one of the cars, but did not suggest that I make a deal that day. As my wife was unable to accompany me on this visit, I would take my chances. (Both cars were exactly as advertised, and either would have been a good choice.) That evening, my wife and I decided we didn't need another SUV, so we would go with the Camry. Before I could call John the next morning, he called to let me know that the Escape had indeed been sold. I told him that we would go with the Camry, and I put down a credit card deposit to hold it. John said the deposit was refundable if my wife was not happy with the car. We agreed to a price, and my trade-in would be evaluated when we came back. John suggested that I could get ahead of financing paperwork by filling out the application on their website, which I did. When we arrived on Monday, John greeted us with the keys to the Camry and sent us off on another test drive, while they appraised out trade-in. My wife agreed that the car would be perfect for us. John gave me the appraisal of our car, and it was exactly what I figured it would be. With our trade, the cost of the Camry was within $200 of what I had hoped for. Better yet, it was about $1,500 less than anything comparable that we had looked at. Once that was settled, we worked with Tommy Korallus on the financing. He had all the figures ready, and we merely had to determine the length of the loan. The rate was better than I expected and very competitive. Tommy was very friendly and upbeat, and actually made the transaction fun. After sharing a few laughs, Tommy was off to print up all of the paperwork. After signing all the documents, we realized that from arrival to departure, the entire process took under two hours. I can't ever remember spending so little time making a car deal. This was the most enjoyable car buying experience we've ever had. I would highly recommend working with John and Tommy to anyone looking for a Volvo or a solid used car. A couple of days after our purchase, I got a call from John to let me know that (even after my wife and I thoroughly went through our old car) the staff found something that we had left behind. My wife also realized that she left a favorite CD in the stereo. John was going to put the items in an envelope and send them to us. While either of these things would not have been greatly missed, it was very thoughtful of the staff and John to retrieve and return them. More

I was very pleased with the service. Finished before I expected. I will return for further service. I have been very happy with my 1994 940. expected. I will return for further service. I have been very happy with my 1994 940. More

John was very enjoyable to deal with and followed up on any issues that needed to be resolved. I would recommend him and the dealership. any issues that needed to be resolved. I would recommend him and the dealership. More

The entire sale was completed within a hour or so, very efficient in meeting the customer expectations and helpful to make the things easier. Never seen such a great customer service. Would definetely reco efficient in meeting the customer expectations and helpful to make the things easier. Never seen such a great customer service. Would definetely recommend the Dealer and the Employee to my friends and family. - Arun Natesan More

Ken and Rick were great to work with on my recent purchase. Rick did a very nice job with his overview of the car and Ken came up with a creative solution to get me to the price I needed to hit. B purchase. Rick did a very nice job with his overview of the car and Ken came up with a creative solution to get me to the price I needed to hit. Both guys were friendly and professional. More

My car battery wasn't holding a charge. I called this facility three times in about twenty four hours for their advice, which was helpful and reassuring. I finally brought it in on short notice and waite facility three times in about twenty four hours for their advice, which was helpful and reassuring. I finally brought it in on short notice and waited for service. The Volvo of Lisle crew researched the problem thoroughly, and John kept me informed and reassured me throughout. They solved the problem and very kindly checked everything--including the air pressure in my tires since I'll be taking a trip soon--at no charge to me. They're always busy, and still routinely take time to focus on each customer and service issue as if we're the only ones there. They're great with questions and tips, too. It was a stressful day for me otherwise, and their careful attention to the car eased my mind. I have counted on this service team for years with two different Volvo wagons, both great cars. I really appreciate knowing I can trust them to know how to take great care of my car and me. The quality service at this location is one of the top reasons I stay with Volvos. Thanks so much! More

Went in for service (22,500), 45 minutes later car was finished. John Kouralis was very thorough in his explanation of service completed. as usual it was a good service experience. finished. John Kouralis was very thorough in his explanation of service completed. as usual it was a good service experience. More

Service was great!! However in driving the car I found that the steering wheel needs to be turned to the left by 10*-15*. I know that is not correct. that the steering wheel needs to be turned to the left by 10*-15*. I know that is not correct. More

I am 61 years old and I have bought numerous vehicles in my lifetime. I have to rate this experience in purchasing my used Ford Focus, thru John Taylor, number one. His character, his willingness to help me my lifetime. I have to rate this experience in purchasing my used Ford Focus, thru John Taylor, number one. His character, his willingness to help me enjoy my purchase, were real, not a store front. It's been more than two months since my encounter with this young man and I couldn't feel any less happier, than the day I first met him. I will seek him out, if I ever have to make another purchase. I will also send any of my friends to him and I live in Milwaukee. I am serious about this review. Thank You, Mr. John Taylor. More

First and foremost, the VOLVO brand is probably the best-kept secret in the auto industry! I did my research before purchasing this car and found Volvo to lead the pack for what I wanted. My XC60 best-kept secret in the auto industry! I did my research before purchasing this car and found Volvo to lead the pack for what I wanted. My XC60 SUV is a great looking car and with the technology package it helps avoid pedestrians in your path, helps prevent low-speed fender benders in city traffic, and helps reduce high-speed game-enders.The Volvo brand has led the industry in all of the latest safety features currently available. Neither any of my family members or my wife or I are associated with the dealership or Volvo. We just love the brand and the feeling of safety it gives us driving this machine. And purchasing a vehicle from VOLVO OF ISLE and specifically JOHN TAYLOR was an extremely pleasant and non-confrontational experience. I received a great price from John on the Internet and that price was maintained when I went in to purchase the vehicle. Since my XC60 had to be ordered since I wanted all of the options, John kept me up-to-date on the expected delivery date. When the car arrived, every feature was explained to my wife and I and then demonstrated. There was absolutely no rush in doing this presentation. In summary, I got a great price, there was no haggling, no going to talk to the manager about pricing, and it was the BEST CAR BUYING EXPERIENCE I have ever had. Too bad all car dealers can't operate this way! The professionalism of the entire dealership was outstanding. More