Volvo Cars Lisle

A Return to Excellent Service When I began using the Volvo of Lisle service department, the one-on-one personal service could not be surpassed. Over the past '2ish' years, I have w When I began using the Volvo of Lisle service department, the one-on-one personal service could not be surpassed. Over the past '2ish' years, I have wondered what happened; it just wasn't the same. There seemed to be a disconnect & disinterest between customer and employee. However, On August 27, 2014, from start to finish of a simple oil change, James came right up to my perceived old standard, and in fact surpassed it. His greeting upon my arrival was courteous and pleasant, and his manner while checking me in was professional & pleasant. Then, to surpass this, James told me that he personally had taken my car next door to be washed, as the Volvo of Lisle carwash was inoperative. I ever so greatly appreciated this. More

I needed a part fast! I couldn't lock my Volvo because it needed a new anti theft siren. I explained this to Megan on the phone and she expedited my order asap! Also the pa I couldn't lock my Volvo because it needed a new anti theft siren. I explained this to Megan on the phone and she expedited my order asap! Also the part was waaaay cheaper than anybody on the internet! Thank you Megan! Regards, Bill Z More

Volvo of Lisle has Never Let Me Down I'm a loyal customer since 1996 when I bought my Volvo from Volvo of Lisle and I've been bringing it back for service ever since. The service staff is I'm a loyal customer since 1996 when I bought my Volvo from Volvo of Lisle and I've been bringing it back for service ever since. The service staff is always courteous, knowledgeable, and friendly. They go the extra mile to be sure that I'm satisfied. They are excellent listeners, too. When I have a problem I can't explain I'm always reassured and encouraged. The service techs are fabulous; they treat my car with loving care. Even though my car has seen some days, it still purrs like new because of all that good attention it receives. More

Outstanding Experience We recently purchased a used vehicle from Volvo of Lisle and the experience was outstanding. I hate buying cars (used cars most of all), but this was We recently purchased a used vehicle from Volvo of Lisle and the experience was outstanding. I hate buying cars (used cars most of all), but this was by far the most enjoyable experience I have ever had. John Taylor was absolutely the best. He did not pressure us at all. He stepped aside and let us discuss our concerns and only interrupted when we needed help. Ken Kowal (sales manager) was also outstanding. Again, no pressure at all. He handled the financing because the finance manager was off and took the time to answer all of our questions and concerns. I would not hesitate to recommend this dealership to friends and family and in the future, whether new or used, I will start my car search with Volvo of Lisle. More

Great Experience Ken, Bob and Tommy could not have made the car buying experience any easier or stress free.....great people to work with! Would certainly recommend to Ken, Bob and Tommy could not have made the car buying experience any easier or stress free.....great people to work with! Would certainly recommend to anyone wanting to buy a Volvo! More

Excellent Sales Usually buying a car is not a pleasant experience but Bob, Ken and Lolita could not have made the process more enjoyable! The sales staff at Volvo of Usually buying a car is not a pleasant experience but Bob, Ken and Lolita could not have made the process more enjoyable! The sales staff at Volvo of Lisle are professional, thorough, knowledgable, straightforward and sincerely customer oriented. I highly recommend this dealership for your next car-buying experience. More

An Auto Sales / Service Center of Great Integrity Corey (like my usual service rep, Dominic), was cordial, friendly, professional, knowledgeable & thorough with what WOULD BE DONE and what WAS done to Corey (like my usual service rep, Dominic), was cordial, friendly, professional, knowledgeable & thorough with what WOULD BE DONE and what WAS done to my vehicle! This is not a business that I enter with feelings of apprehension / distrust! I never feel that I'm being 'ripped-off' at this place. Thank you Lisle Auto Plaza, for running a reputable business with great employees! I've also worked with Lolita Cook in sales. What a joy! This lady knows Volvos and does an impeccable job of acquainting us with the benefits of owning one!!! More

2015 S60 Purchase Both Bob M and Rick W were very helpful in the buying process. Started with Rick a couple of months ago, went back to discuss pricing, Rick was out bu Both Bob M and Rick W were very helpful in the buying process. Started with Rick a couple of months ago, went back to discuss pricing, Rick was out but Bob M. stepped in and worked through the pricing which I felt was very fair on the new 2015 S60. He found what I was looking for and had it shipped to Lisle. Picked it up, both Rick and Bob discussed the features of the car in detail. They both said that at any time I had any questions or issues, to give them a call. Very happy and excellent experience. More

Service That Went the Extra Mile We needed some major repairs to our Volvo XC90. One part was no longer under warranty, but there were extenuating circumstances that I thought should We needed some major repairs to our Volvo XC90. One part was no longer under warranty, but there were extenuating circumstances that I thought should be taken under consideration. I asked the guys in service if there was anything they could do to help me out. Dave called Volvo North America, and after talking with them, he called me back and said he understood my point and agreed to pick up the tab for this repair. That was an amazing act of compassionate customer service. The service department at Volvo of Lisle is a class act! More

Superb! All I needed was an oil change and I was in a hurry. Cory saw to it that I went to the head of the line and got my car back even before he had predi All I needed was an oil change and I was in a hurry. Cory saw to it that I went to the head of the line and got my car back even before he had predicted, including the wash. In addition, Elvia (sp?), the Cashier, was more polite and genuinely friendly than anyone I've ever experienced in that position. I must also commend John Korallus. In all the years I've been coming to Volvo of Lisle, he has never failed to provide excellent service. Always friendly and efficient, and it's appreciated. More