Volvo Cars Keene

Ihave bought two Volvos from this dealership through Jaime Rios. His presentation of the vehicle and thorough demonstration of how everthing functions was excellent. His willingness to have me go on a Jaime Rios. His presentation of the vehicle and thorough demonstration of how everthing functions was excellent. His willingness to have me go on a test drive with him was appreciated and very helpful. I will buy my next vehicle from him and highly recommend this dealership. More

My husband and I have bought three new Volvos from Jaime Rios at the Keen NH dealership since we have been married. The first was an 850 sedan the last two were cross country wagons which I love. Good ppeop Rios at the Keen NH dealership since we have been married. The first was an 850 sedan the last two were cross country wagons which I love. Good ppeople, good service we will buy there again. Best regards. Linda Quimby More

I purchased a Volvo S40 from Toyota/Volvo of Keene and it's worked out wonderfully. They have a very knowledgable sales staff and always have a great selection to choose from. We opted for a used car ra it's worked out wonderfully. They have a very knowledgable sales staff and always have a great selection to choose from. We opted for a used car rather than a new one and we had several options to choose from of the same make/model. More

My wife and I traveled to all the dealerships in the area and would highly recommend buying a car from volvo of keene. Tim and randy worked very hard to find the right car that fit our lifestyle. They even c and would highly recommend buying a car from volvo of keene. Tim and randy worked very hard to find the right car that fit our lifestyle. They even came in their days off to meet with us to test drive cars.We are very particular about the ride and quality of cars we drive. We went from driving a land rover and mustang to a kid friendly volvo wagon.They made a perfect match.The vovlo is sporty handles well and is alot better on fuel consumption. Our salesmen, tim and Randy had very laid back approach and you didn't feel rushed into any descisions. It was great experience...rare when you buy a car! More

I took my 1995 Volvo to this dealership because after the starter motor had been replaced (at an independent garage), the car's engine failed to start even though the starter motor turned over okay. For starter motor had been replaced (at an independent garage), the car's engine failed to start even though the starter motor turned over okay. For the 10 day period they had the car, they failed to determine the cause of the problem. Even though the dealership soon realized that it was a difficult problem, they only used trial and error diagnosis, without doing research. Even though I had indicated that there was no spark at the coil, they started throwing ignition components at it downstream of the problem. Even though I indicated that the Air Mass Meter (AMM) (which is on the air cleaner) would not cause a no spark condition, they ended up recommending replacing the AMM. At that point I removed the car from the dealership because I lacked confidence in their ability to find the problem. The problem turned out to be a defective starter motor that interfered with the car's computer. When they were contacted by a third party organization with a complaint, they "stretched the truth" excessively They refused to refund my money. They refused to own up to their inadequacies. Even though they removed some of the components that were not needed, they should never have spent labor time installing components that were not necessary. They did apparently try to control costs by not charging for some of the effort over the 10 day period they had the car. They also put back the ignition components as well. These are the reasons I gave them the rating I did. In summary they: * used trial and error diagnostic methods only * recommended replacing a component unrelated to the problem * wouldn't always listen to the customer * wouldn't perform research * installed components downstream of the ignition failure which suggests a lack of understanding of the basic functionality of a car's design * did apparently try to control costs Also: * when sent a complaint through a government sponsored agency, they "stretched the truth" excessively * as a customer, I felt I had more knowledge of the car and the problem than their "master technician" Friends of mine have also complained about the service at this dealership. If you have a difficult problem with your car, this is not the place to take it. More