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Volvo Cars Gilbert - Service Center

Gilbert, AZ

4.1
213 Reviews

213 Reviews of Volvo Cars Gilbert - Service Center

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July 13, 2016

Excellence in Action! We love arriving at Volvo of Tempe to be met immediately by our Service Representative, Judd White. He's always there for us. Let's us know about More

by Claudia Ault
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jud White
June 16, 2016

service Great staff., and great service. Very pleased . I had my car serviced at this location. staff was nice and service was done on a timely manner. More

by Brenda Dako-ijiwoye
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jud White
June 14, 2016

Professionals, Trusted, Delivered New to the Valley... had AC repairs which were diagnosed, explained, quoted and successfully delivered all within quote. A highly accomplished, profe More

by sfeltone
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Catherine in Accounting and Payments, Jud White
May 27, 2016

Great service! The service was excellent and the customer service was great as well. The work was done very well, I liked that I was prompted about what was going on More

by Karen61
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jud White
May 17, 2016

Service is very lacking Took my vehicle in for a recall issue, service tech kinked a hose or forgot a hose clamp, unable to properly fuel car. Service writer not returning More

by POWG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jud White
April 11, 2016

Great Service! I would like to thank Josh for an outstanding job in assisting me with my XC60 repairs and getting the best deals possible, everyone in the service de More

by Tamara
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joshua Parkhouse
April 03, 2016

Volvo of Tempe go the extra mile to please customers Very pleased with the service I get at Volvo of Tempe. I had rattles in my car which were very hard to locate and resolve. But resolve they did, the More

by Carol Ahwatukee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jud White
March 08, 2016

Great Service I was in Scottsdale visiting my children when my battery died and I needed to have my car towed. Jorge in the service department was so nice and helpf More

by Susan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jorge Bejarano
January 22, 2016

Horrible Service Center and Customer Service If you do not have a Volvo vehicle, please do not buy one from this dealership. If you have one, please do not take your vehicle to this service cente More

by Mbernard
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Feb 17, 2016 -

Volvo Cars Gilbert responded

I am sorry to hear how disappointed you are with your experience with Volvo of Tempe. Our goal is to enhance the ownership experience not detract from it. We understand when a car is not running properly it is very frustrating and time consuming and we try to provide efficient and correct repairs to all of our customers every day. With all the technology and computers on your Volvo we rely on the Volvo diagnostic tools and direction from Volvo to correctly address our customer’s car needs. The first time the vehicle was brought to the service department we were not able to duplicate the issue and there were not computer codes to help diagnose the issue. The second time it was brought in the check engine light was on and we addressed the issue with direction of Volvo’s diagnosis system. Unfortunately the issue was not repaired and the vehicle was brought back again. We then reviewed the first repair and took it a step further. The vehicle has been running properly since that visit and thankfully. We are glad we were finally able to repair and replace the component that was causing the error. I have tried to reach out to the person who posted the review but that person has not contacted me back. I have spoken to the owner of the Volvo and verified that the they are happy with their experience.

January 10, 2016

general service and professionalism My usual service rep (Jud) has always been very knowledgeable and helpful. Just like all the staff, he tries to assist me with all my problems. If he More

by gman, gary69
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jud White, Cathy Schile, Joshua Parkhouse , Jorge Bejarano, Licia McHardy
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