Volvo Cars Gilbert - Service Center

The service at your place has always been great, and in your new place it is the same. Your staff is always friendly and professional. It makes my visits enjoyable. Now that you are closer to where I live your new place it is the same. Your staff is always friendly and professional. It makes my visits enjoyable. Now that you are closer to where I live it will be great going to your lot. I live in Ahwatukee, so going to Scottsdale was a real pain. Good Luck at your Tempe location. Marge Bye More

visit was fine, no issues, regular service and nothing to be pointed out other than bad remote for car which was replaced and is now fine. be pointed out other than bad remote for car which was replaced and is now fine. More

I made an appointment for 7 in the morning on Monday, (June 13th) because my AC went out on the Friday, the weekend of your move. I made it clear to Jud on the phone, Friday, that I had to go to work on (June 13th) because my AC went out on the Friday, the weekend of your move. I made it clear to Jud on the phone, Friday, that I had to go to work on Monday, and needed to get in first thing that Monday. I pulled up at 6:50am, Monday morning and I'm pretty sure that I was not the first car to be addressed. Because I wasn't told what the problem was, or that I had a problem until 8:45. Once told, I expressed my concern for the time and Jud assured me 10:15 for completion. I didn't leave until 10:50, and did put me in jeopardy for work. The time it took to rectify my problem didn't concern me as much as the time it took to tell me what the problem was. If I'm promised to be brought in first thing and I get there first thing, I need to count on that. Early on, I was given a 'lender', so this was never an issue. Perhaps, as you are under new ownership, this service will be brought back. I want to make it clear that Jud was very professional and very pleasant. He couldn't be nicer. I also believe that one of the reasons for the length of time it took for completion for the repair of my AC, was because it was your 'first day' at the new location, and you hadn't had a chance to get all of your "ducks in a row". But I need to be able to plan around what you estimate (reasonable)the time the repair/servic will be, and I need to be assured that I will be considered the first car addressed, if promised, for future service. In closing, I appreciate the way I am addressed and the professional manner that I am treated when I come in. Wendy Angelini was my first service advisor in 2005, and she was absolutely the best. Since she left I have had a few different fellows work with me. I haven't necessarily bonded with any of the guys yet, but have always been treated with respect and professionalism. I have worked with Jud on several occasions and he is very good. I want to be clear that my problem is not with the people, rather the time or scheduling. I need to be able to work with both our work schedules for future servicing. Thank you for the opportunity to express my concern. I do hope that if you don't have the lender program up and running, that you will take it into consideration. My Volvo was a lender initially, which was an option for me when purchasing my first Volvo, and I couldn't be happier. With regards, Cindy Banks More

Brian Has been very good. He is always friendly and courteous and available when I arrive for service. His attention to detail is impressive, where the vehicle is carefully inspected and all maintenanc courteous and available when I arrive for service. His attention to detail is impressive, where the vehicle is carefully inspected and all maintenance issues are identified and thoroughly explained to me. This has been greatly appreciated. The service preformed has been to a high standard and my vehicle runs well after being serviced. When I pick my vehicle up, he explains the cost and I am satisfied with the cost of service. My overall experience has been very good. More

I was very pleased with how hard Todd worked to get my car fixed right, even though we did have a few issues with the parts. He is an outstanding employee and an asset to Tempe Volvo. I will always brin car fixed right, even though we did have a few issues with the parts. He is an outstanding employee and an asset to Tempe Volvo. I will always bring my volvo there as long as Todd is working in the Service Dept. More

I had a very good experience with your dealership on Thursday, May 26th 2011. I brought my 2008 C70 in for service for the first time to your location. My service adviser was Brian Lawrence. I had spoke Thursday, May 26th 2011. I brought my 2008 C70 in for service for the first time to your location. My service adviser was Brian Lawrence. I had spoken to him on the phone the week before and he had given me some pricing on the services I was requesting. When I arrived I was was greeted in a very professional, but friendly manner and I instantly felt welcomed! Brian explained what services he was going to perform and that he would call me and keep me in the loop.That is exactly what he did. I am very pleased with the attention to detail and the overall experience with your dealership, but more so, Brian! His ability to function at such a high level, when it was very clear to me you were extremely busy was very impressive. I will certainly continue to do business with your dealership in the future and I wish you all a smooth transition to your new location. Michael C. Margraf More

Hello, We came for service on a 2005 Volvo. This is our Hello, We came for service on a 2005 Volvo. This is our third Volvo and we were looking for a mechanic we could trust to maintain our car. Todd help Hello, We came for service on a 2005 Volvo. This is our third Volvo and we were looking for a mechanic we could trust to maintain our car. Todd helped us so much, to explain all the details and help us our loaner Volvo, too. We recommend his customer service to everyone. Sue and Sallie More

Online service booking leaves a lot to be desired. I got a confirmation of my request, but never got a booking. When I called to get a time booked, the guy was nice. When I showed up, I wasn't in the system a confirmation of my request, but never got a booking. When I called to get a time booked, the guy was nice. When I showed up, I wasn't in the system. Toyota has a great online booking system for service. Perhaps you can use that. The parts guy offered me a rebate for floor mats I purchased. That was really nice, especially since there was NO discount to be had. More

I loved Powell Volvo so I was a little worried about the new owner making changes to the service. Luckily Jud is still my service advisor and so far everything seems the same. Took my car in for its regular new owner making changes to the service. Luckily Jud is still my service advisor and so far everything seems the same. Took my car in for its regularly scheduled maintenance so I can't really comment on anything else yet. More

I had some electrical glitch late Wed. morning after I had used the car earlier in the morning without incident. I called and make the appointment for early Thur. morning and went out in my other car. O had used the car earlier in the morning without incident. I called and make the appointment for early Thur. morning and went out in my other car. On Thur. I observed the problem and drove to the dealership. Brian got into the car and observed the same problem, I went out for breakfast and he took the car into the shop. It seems that the problem did not show again when they turned on the ignition and they could find no trouble codes. I drive it home later with no problem observed. I will be watching for any recurrence. More