Volvo Cars Gilbert

Superior Customer Service There is no pushy sales pitches and you are treated with the utmost respect. Not easy to find when it comes to buying or leasing a car. The team at V There is no pushy sales pitches and you are treated with the utmost respect. Not easy to find when it comes to buying or leasing a car. The team at Volvo of Tempe worked together to put me in a Volvo S60 Inscription. I did not have to spend my entire day. Swift and painless. The team was very knowledgeable and experienced. I have owned and leased many cars in the past and this was my first Volvo. It is a thrill to drive every day. Volvo and Volvo of Tempe have won me over and my future business. I want to say Thanks. More

Great Experience We really appreciated our Sales/Finance Associate Scott Hay. He is very friendly, knowledgeable, and experienced. Scott's great sense of humor and t We really appreciated our Sales/Finance Associate Scott Hay. He is very friendly, knowledgeable, and experienced. Scott's great sense of humor and terrific personality made the whole process of purchasing our new 2016 Volvo XC 60 a very pleasant experience. We also enjoyed meeting Volvo of Tempe's Sales Manager, Charles Inman, who had our vehicle washed, prepped and ready for the drive home. We also have a Volvo C70 which we have been bringing to Volvo of Tempe for service for many years. In all, we believe we can trust this dealership for taking very good care of us. More

Best Car Buying Experience Ever I just got done buying a Volvo Certified Pre-Owned S60 T5 AWD at Volvo of Tempe yesterday, and it was the best car buying experience that I have ever I just got done buying a Volvo Certified Pre-Owned S60 T5 AWD at Volvo of Tempe yesterday, and it was the best car buying experience that I have ever encountered...which at almost 40 years of age and with 8 cars in my rear view mirror, that is really saying something. I worked with Kim Knorr in sales, Jason Moroso in Finance, and Charles Inman as the sales manager who worked the deal. At every stage of the process I was met with a smile and an extremely comforting amount of honesty. When I got to the lot, I didn't know exactly what I wanted, Kim spent hours with me viewing and test driving multiple cars without a hint of frustration or impatience. Furthermore, I left that day without buying a car, and Kim didn't pressure me on the way out the door; he just gave me his card, made sure that I had all of the information that I needed, and wished me well. When I returned, I had poor Kim take me out on 2 more test drives and had him dig into the details of each car before I made my decision, and again, I was met with a smile and a lot of patience. Additionally, when I voiced a couple of concerns that I had around cost of ownership of a Volvo, Kim introduced me to the Service Manager, Brandon Bonds. Brandon was completely honest and up front with me about all of my concerns. He was extremely knowledgeable and was able to answer all of my questions and relieve all of my concerns. I'm sure that Brandon is a very busy guy, but he had no problem spending almost 30 minutes with me while I asked him about everything that I could think of, and he never made me feel like I was taking up too much of his time. Once I made my decision to get the S60, it was on to the "deal", and working the deal with Charles was about as easy as it gets. First of all, the sticker price on all of the pre-owned cars in the lot was very reasonable to begin with, so not a lot of haggling was required. That was very pleasant, and Charles made sure that I was very informed about every aspect of the deal. Fantastic. When it came to finance, Jason was very knowledgeable and fast. He showed me all of the financing quotes that came back, and he even showed me one quote where he went back to the vendor and asked them for their "lowest and best"...ultimately, Jason's effort shaved almost 1/4 of a percent off my interest rate! I had tons of questions and Jason had all of the answers and even provided me with some nuggets of information about the car financing business that I can hold onto for the future. When I left Jason's office, I felt like I knew exactly what I was getting and what I was paying for it. It was easy, fast, and informative. To top it all off, Kim drove me home. :) I decided not to trade in my old car, so I was stuck at the dealership with 2 vehicles, and rather than working something out where I would come back and get my new vehicle the next day, Kim just followed me home in the new car while I drove my old car, and then I jumped in and took him back to the dealership. EXCELLENT customer service! I can't say enough about everyone involved in my process. I will definitely work with Volvo of Tempe again in the future...I wish I could give them a 6 out of 5 rating. More

Finance Department: Jason Moroso Over a year after purchase contacted Jason Moroso via telephone purchasing a 4 year Volvo VIP Exclusionary coverage. Jason knowledge was exemplary. Over a year after purchase contacted Jason Moroso via telephone purchasing a 4 year Volvo VIP Exclusionary coverage. Jason knowledge was exemplary. His intervention insured the transaction was completed in very short order even with Fax machine problems. I applaud Mr. Moroso's professionalism. Thank you Jason. Gregory Felzien More

Wonderful experience! I recently purchased a new Volvo from the dealership, and wanted to share my experience. I was warmly greeted by my salesman Kim Knoor. He is a grea I recently purchased a new Volvo from the dealership, and wanted to share my experience. I was warmly greeted by my salesman Kim Knoor. He is a great guy and I would recommend him to any future customer. Kim was kind, honest and a pleasure to work with. I recommend him on the highest terms! I finished my purchase experience with Finance Specialist Jason Moroso, another great guy. Jason was helpful and very knowledgeable and worked extra hard to negotiate the best interest rate he could get on my loan. Thanks!! I highly recommend this dealership and I am loving my new Volvo! More

Terrific experience I had found a vehicle online and went to the dealership to inquire about it. Kim Knorr pointed me to the exact vehicle in question and said he would I had found a vehicle online and went to the dealership to inquire about it. Kim Knorr pointed me to the exact vehicle in question and said he would get the keys for me. Took it for a drive and after we returned he simply asked "Is there anything else I can help you with this car?". He didn't say "What can we do to get you in this car today". Absolutely no pressure. He was kind, considerate and listened to what I was looking for. I had worked out some of the financial pieces through email with them in advance and went back the next day to purchase the car. I had received excellent pre-approved financing prior to returning to the dealership, but when I sat down with the finance guy, Jason Moroso, he and Kim and crew were able to get me an even lower rate. Wow. Excellent customer service. And no pressure. Thank you, team, for a wonderful buying experience. More

CustomerService Each time I bring my car into the shop I am always impressed with how helpful Jorge is. He can answer all my concerns concerning my car. He calls as Each time I bring my car into the shop I am always impressed with how helpful Jorge is. He can answer all my concerns concerning my car. He calls as soon as he knows what is necessary to be done to repair my car and usually how long it will take as well as estimated cost of repairs. My husband stays that in his lifetime of having vehicles worked on he has NEVER run into a service manager as helpful as Jorge. Car is a 2004 Volvo C70 convertible. More

No pressure, an amazing experience, everyone is friendly My parents came to the dealership to look for a car for me before I got into town for Thanksgiving. I walked in and it was as if we were celebrities! My parents came to the dealership to look for a car for me before I got into town for Thanksgiving. I walked in and it was as if we were celebrities! I felt so welcomed by the staff. Everyone was congratulating me on the purchase. Steven Perry helped me go through everything to make sure I was set up for my drive back to WA! I can't rave enough about the service here. More

Service Department Customer Service I've been in the customer service business for nearly 30 years, therefore I know what outstanding service should look like. Joshua has been my only co I've been in the customer service business for nearly 30 years, therefore I know what outstanding service should look like. Joshua has been my only contact and he goes out of his way each and every time making sure all my needs are addressed. There have been times where I don't have a scheduled appointment, but he seems to fit me in somehow when I show up unannounced. Always professional, greets me with a warm smile and a handshake. I appreciate his sincerity! More

Scheduled maintenance Jud immediately greeted me upon arrival even though I arrived 15 minutes before the service center officially opened for the day. Free shuttle servic Jud immediately greeted me upon arrival even though I arrived 15 minutes before the service center officially opened for the day. Free shuttle service to and from my office was provided. Within a few hours, my car was ready for pickup. In sum, my experience was extremely positive and all employees I encountered were excellent service providers. Jud is a terrific advisor. Jorge ,Diana and the shuttle driver greeted me as well and were very pleasant. Thank you Volvo of Tempe! More