Volvo Cars Danvers

This was my first time bringing my car to Volvo Village Danvers and I couldn’t be happier. Rodents chewed through wires on my engine harness and the car had to be towed in. I called to see if they could ta Danvers and I couldn’t be happier. Rodents chewed through wires on my engine harness and the car had to be towed in. I called to see if they could take it in on short notice, having never serviced my car there before, and they were very welcoming and accommodating. They even worked with my insurance adjuster to get the work approved. Gladys was my service advisor and she was very helpful and communicates well. They ended up needing the other 2 keys to my car, and she had a technician stop by my house on their way home to pick them up! Really great service! I’ll be bringing my car here for any future repairs/maintenance. More

Very poor customer service. A man opened a door and said hello and that was it. We looked at all the cars in the showroom and no came over. There was staff in their offices but A man opened a door and said hello and that was it. We looked at all the cars in the showroom and no came over. There was staff in their offices but they didn't come out. We were there for at least 30 minutes. More

Great experience! Boris made car buying process quick easy and transparent. Love the car and will recommend to friends and family! Boris made car buying process quick easy and transparent. Love the car and will recommend to friends and family! More

Truly terrible purchasing experience. Was buying a uniquely configured car from out of state and had to rely on their salesman’s photos etc. Asked numerous times to send all pictures of s Was buying a uniquely configured car from out of state and had to rely on their salesman’s photos etc. Asked numerous times to send all pictures of scratches, nicks, dents, road rash etc. They just sent me pics of a perfect car and said there’s no damage anywhere. When it arrived, the cad looked 10 years older and more worn than we were led to believe. It wasn’t even detailed properly. Bruce, the sales manager, promised to make it right. He stopped returning calls and emails shortly thereafter. Avoid this dealership. There are good dealerships out there. You don’t have to use these guys. More

Great experience here at Volvo Danvers!Boris was Great experience here at Volvo Danvers! Boris was personable, professional and knowledgeable with product. Excellent selection of cars, smooth finan Great experience here at Volvo Danvers! Boris was personable, professional and knowledgeable with product. Excellent selection of cars, smooth financing and registration process too. Would recommend to friends and family! More

Sales guy (Boris)has very little knowledge about the inventory and wasn't able to answer many questions. Lot of information is confided about the pre-owned cars so one has to be very careful before get inventory and wasn't able to answer many questions. Lot of information is confided about the pre-owned cars so one has to be very careful before getting stuck with this dealership as a whole. The sales person especially is only behind pushing out the cars no matter what, he don't know anything about the basic Infotainment, navigation and the worst part is he is given the job of selling one of the sophisticated piece of machine which has many elements pivotal to driving.i went to volvo only get a better experience overall but I ended up buying headache at an exorbitant price. Volvo xc60 2018 I purchased not even 2 weeks old already gave me all sorts of stress ,I was pushed back and forth between the dealership and volvo hq newjersey for following up issues regarding display unit which controls most of core functionality of the car and wifi being one of them and auto start stop option which actually not optional but default feature . The wifi connection is erratic may or may not work ,the center display takes a while to boot and sometimes it gets stuck with a blank display. Overall I feel cheated in this deal please very careful before venturing your car buying plans at this dealership More

I purchased a low mileage XC-90 3 years (not from this dealership) from a Volvo dealership that closed. Amongst several quality issues I have had with that car (they have terrible reliability ratings I h dealership) from a Volvo dealership that closed. Amongst several quality issues I have had with that car (they have terrible reliability ratings I have subsequently learned), the AC never really worked and soon became non-existent. I tried multiple times to get it fixed at this dealership and never even got to the point where the issue was diagnosed, let alone fixed. One time a tech told me there was nothing wrong with it. As its the only Volvo dealer remotely close to me I just tried to give it one more shot, the answer $325 to refill the AC, then they diagnose (maybe, although no guarantees and their track record is poor,) then they fix, which may or may not be covered under our extended warranty. I know there millions of very happy Volvo drivers out there, but if you get a bad car (review their reliability ratings before buying) you can get stuck in an expensive time consuming death spiral of bad service and no fixes. This has been hands down the worst car ownership experience I have ever had and I HATE dealing with this particular dealership. More

I had a great experience with this dealership anyway you look at it! Stress free sales, everyone worked together! Michelle, David and Rachel very knowledgeable. look at it! Stress free sales, everyone worked together! Michelle, David and Rachel very knowledgeable. More