Volvo Cars Danbury

We're finicky customers- Mabel and Gabe were the best! My wife and I were looking to purchase a used CPO Volvo sedan over the past months. We were upfront with dealers with what we were looking for and ch My wife and I were looking to purchase a used CPO Volvo sedan over the past months. We were upfront with dealers with what we were looking for and checking the condition of the cars. We wanted a car that was clean, well maintained, no accidents, as few dents and scratches as possible, and no paintwork. Given that we were driving some hours, we needed a Volvo dealer that had good honesty, integrity and attention to detail…to give us an honest assessment of a car before we made the time commitment to drive. We had two failed lengthy trips and terrible experiences at Volvo dealers in southern New Hampshire and eastern New York. In these cases, the cars were not represented honestly where in one case the car had extensive paintwork which – checking with Volvo corporate – dealers can pretty much do whatever they want as long as the Carfax shows no accidents. In the other case, we had walk arounds by two salespeople and several large/obvious 3-4” scratches/dents were not disclosed, never mind total lack of detailing prep. We were growing tired and skeptical to say the least. The situation turned very positive with our last experience with finding Danbury Volvo and the saleswoman Mabel Peralta and sales manager Gabe Levy. We were upfront about our past experiences and asked for accurate reporting of the condition, which is exactly what was provided. The team provided a walk-around video for us to review in addition to detailed pictures of any dents, scratches or imperfections. Gabe also gave a very detailed and honest understanding of what specific work was done on the car. We were very pleased that upon delivery there were NO unexpected surprises and the car was very well prepared. It is very hard to find these qualities even with brand dealers these days. The car passed our independent shop’s inspection after purchase and matching our expectations. The team even took extra steps to help us with some delivery logistics. Mabel was very helpful and pleasant to engage while Gabe was very professional and businesslike. Quite honestly, this professionalism was exactly what we needed as our previous interactions with sales managers felt disreputable, shady and pressured. We are detailed and finicky customers but we would absolutely reach out to purchase our next cars from Mabel and Gabe again given their attention detail and integrity through our car buying experience. Thanks again to the reputable team at Danbury Volvo! More

Selling process isn't bad, post-sale support is no good The dealership was decent during the sales process. I bought a 2013 S60, and was sold a $3400 prepaid maintenance package. We hadn't yet used the m The dealership was decent during the sales process. I bought a 2013 S60, and was sold a $3400 prepaid maintenance package. We hadn't yet used the maintenance plan, when just 6 months later, my car was involved in an accident and declared a total loss. I contacted the dealership and requested they process a refund of the prepaid maintenance package, and I expressed interest in purchasing another car from them. To date, I still haven't been contacted by a salesperson, which mystifies me. It took 4 weeks for them to tell me that I would receive a refund, but that it would be $1200 less than the original purchase package $3400 price tag. Buyer beware! It has taken a total of 11 weeks of many many phone calls and emails, and involvement of Volvo's customer care team, to receive my refund. Not a bad place to purchase, but just be aware that post-sale support does not seem to be a priority for this dealership. More

Good place to buy a car I have bought an Audi A4 2012. Car is nice and the customer service was excellent. Special thanks to sales consultant Amanda and Sales manager Gabe Le I have bought an Audi A4 2012. Car is nice and the customer service was excellent. Special thanks to sales consultant Amanda and Sales manager Gabe Levy. More

Awesome Staff Today I purchased a Wrx from Volvo of Danbury. I am extremely happy with my purchase as well as the service provided. Mabel and Joe were awesome and Today I purchased a Wrx from Volvo of Danbury. I am extremely happy with my purchase as well as the service provided. Mabel and Joe were awesome and helped make the process very simple and easy to understand. Thank you guys so much for everything! I would definitely recommend this dealer to anyone looking for a new ride! More

Confidence and Trust Volvo of Danbury has been looking after our cars for thirty years over four cars. Mike Cerone in particular is a delight to work with and inspires tr Volvo of Danbury has been looking after our cars for thirty years over four cars. Mike Cerone in particular is a delight to work with and inspires trust and confidence. More

Bad Service Repair My check engine light came on and my bluetooth was not working. I brought my volvo in to get these 2 problems solved. I was told my pcv valve was cl My check engine light came on and my bluetooth was not working. I brought my volvo in to get these 2 problems solved. I was told my pcv valve was clogged and software was needed to be updated for the bluetooth. I went up at the end of the day when I was told the car was ready, paid and when I got in the car both the check engine light was still on and the bluetooth still didn't work! I left it for another day and then was told the fuel pressure sensor needed to be fixed. Customer service offered to bring the car back to me at the end of that day. When the car was returned my gas tank was on empty (when I had left it with about 1/3 tank of gas) and the blue tooth still was not working! They told me the problem was with my iphone (when I had already had the phone checked) but I was charged for the bluetooth. I also had to go directly to the closest gas station to get gas immediately! I found their service to be sloppy, not thorough and very unprofessional. We will not be going to Volvo of Danbury again! More

Great Overall Experience I had the pleasure of working with Gabe Levy and his team recently and the experience far surpassed any expectations I had. They worked as one team . I had the pleasure of working with Gabe Levy and his team recently and the experience far surpassed any expectations I had. They worked as one team . Every question that I had was answered to my complete satisfaction and I ask a lot of questions! This is my 4th vehicle either leased or purchased from this Volvo dealership and it was my best overall experience to date! I will be back. More

Great service department! My wife had her car serviced this week. As always great experience and courteous staff. Love this dealer ship. On our fourth car from them and many mo My wife had her car serviced this week. As always great experience and courteous staff. Love this dealer ship. On our fourth car from them and many more to come. Keep up the great work😍 More

Always consistent - Always great Mike Cerone and the team at Danbury Volvo have been servicing our cars for many years. The mere fact that Mike has been there the whole time is a test Mike Cerone and the team at Danbury Volvo have been servicing our cars for many years. The mere fact that Mike has been there the whole time is a testament to the consistency and professionalism at this location. I have seen them patiently explaining a simple repair to someone who has no idea about car repair and doing it in a way that that customer was comfortable knowing what had to be done. More

XC60 service. Had my car serviced @ Danbury Volvo this past week. Mike ( service writer) went above a beyond as usual. The service department lead by Melanie is top Had my car serviced @ Danbury Volvo this past week. Mike ( service writer) went above a beyond as usual. The service department lead by Melanie is top knotch, I wouldn't go anywhere else! Technician (also Mike ) prior to working on my car went out for a test drive with me. He was spectacular in troubleshooting a sound. Car is amazing!!! We own 3 Volvo's & they all are fabulous. Thank you Melanie & Team More