Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Volvo Cars Danbury
Danbury, CT
212 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 212 reviews
December 23, 2018
ALWAYS GREAT SERVICE andnow exceptional new car lease experi First let me start how I really hate typing (although I feel reading reviews are essential) That being said I am truly COMPELLED to write following th First let me start how I really hate typing (although I feel reading reviews are essential) That being said I am truly COMPELLED to write following the awesome experience I had over the past week at Danbury Volvo. In truth this is the 3rd car I have purchased (plus 1 more seviced) from them over the past 6 years ( which for those who know me speaks volumes of the SERVICE DEPT)... In fact Melanie and the entire crew are top notch, integrity driven and customer focused. HOWEVER this review is driven by my lease Friday of a new S90. Tommy Jannetty cold called me to inform me of the pull ahead Lease program (smart kid) He was informative w/o being pushy ALWAYS AVAILABLE and able to handle my onslaught of questions. Every deal always feels a little like a small power struggle with some bumps in the road. THE DIFFERENCE HERE was a true win win. Every item was fully explained and even last minute changes presented NO PROBLEMS in fact the ONLY SURPRISE was an ADDITIONAL DISCOUNT, As the final car that was located was closer (then Maine) hence they (to my surprise at contract signing) LOWERED the price. Talk about INTEGRITY. At transfer the Finance manager Jerry DiDminico was the MOST prepared guy I ever worked with (and I buy/lease a new car every 3 years X 2 cars = 20 plus deals) NO PRESSURE FOR ANY ADD ON'S (a first) Even the sales manager Neel Casimir got into the good feeling act with his warm welcoming friendly approach. He was so helpful he opted to check my my lease return and not JUST remembered to remove my EZ pass took the time to peel off the glue strips. I trust you now sense why I felt compelled to write this ( not to mention why I hate to write as I am way to wordy.) IN SUM CONTINUES TO BE GREAT DEALERSHIP WITH EXTRAORDINARY STAFF. Bottom line this is what a car buying experience CAN BE.In appreciation, Dennis Ullman More
by dullman
Employees Worked With
Thomas Jannetty Neel Casimir SALES / Jerry DiDominico Finance, Jeremy Abramson
November 08, 2018
Annual service-Macgeorge 18 I was helped by Melanie Sullivan and Michael Villani who demonstrated great helpful service and took great care to answer my questions on my vehicle I was helped by Melanie Sullivan and Michael Villani who demonstrated great helpful service and took great care to answer my questions on my vehicle More
by Mcgeorge18
Employees Worked With
Melanie Sullivan and michael villani
April 07, 2018
Horrible HORRIBLE!!!!! Everything about this dealership was horrible.If it's not a Volvo DO NOT buy it because they use cheap parts and it costs you thousands HORRIBLE!!!!! Everything about this dealership was horrible.If it's not a Volvo DO NOT buy it because they use cheap parts and it costs you thousands extra to replace on your own.they will just tell you it's your problem. Also DO NOT pay cash because Jerry the financial manager will try to push you to take a loan and look you right in the face and tell you that your cash means nothing to him!!! Drive the extra distance to another dealership that respects there customers and values there used cars. More
by Phil
Employees Worked With
Jeremy Abramson
December 12, 2017
worst customer service I was interested in a used vechile on their lot. asked to put a deposit down twice. was told it wasn't needed. called n said I was on my way from alba I was interested in a used vechile on their lot. asked to put a deposit down twice. was told it wasn't needed. called n said I was on my way from albany ny 2 and half hours away. to drive up to them selling the car to another couple. I asked for rich as I was told to. he said who buys the car the fastest. this man should not be a manager of sales talking to a potential customet like this. very unprofessional do not waist your time buying from them. More
by itwasmy car17
Employees Worked With
rich
November 26, 2017
Polestar Optimization Melanie and the team at Danbury CT Volvo were great at follow up and taking care of me while i waited. The new dealership showroom feels amazing and Melanie and the team at Danbury CT Volvo were great at follow up and taking care of me while i waited. The new dealership showroom feels amazing and reflect the Swedish aesthetic.. Totally satisfied. More
by Jay
Employees Worked With
Melanie Sullivan
November 10, 2017
Great Experience - Jack Coughlin Had the opportunity to work with Jack Coughlin @ Volvo of Danbury. I shopped around rather extensively and Jack gave the best walkaround of the XC90 Had the opportunity to work with Jack Coughlin @ Volvo of Danbury. I shopped around rather extensively and Jack gave the best walkaround of the XC90 and and overall introduction to the Volvo brand I found. Jack was thorough, thoughtful, and polite. My whole experience at Volvo of Danbury was enjoyable. Any place that can keep my two young kids happily occupied for two hours is doing something right! More
by chadkelley
Employees Worked With
Jack Coughlin
October 16, 2017
expert knowledge of Volvo cars Recently brought in my XC70 for "charging failure- urgent" message thinking a bad alternator, when in fact it was a malfunctioning anti tamper switch! Recently brought in my XC70 for "charging failure- urgent" message thinking a bad alternator, when in fact it was a malfunctioning anti tamper switch! Jonathan, having expert knowledge and experience, knew this immediately. What easily could have been a $1,000 plus repair resulted in a courtesy, no cost visit. Handled honestly and with great car by Jonathan and Melanie, yet again another reason why I'm a long time customer of Volvo Danbury! More
by jluciani
Employees Worked With
Jonathan, Melanie
October 12, 2017
Volvo values their customers We have owned our Volvo V70 for 14 years and have had it serviced at Volvo of Danbury all this time. It's always a great experience. Everyone is alw We have owned our Volvo V70 for 14 years and have had it serviced at Volvo of Danbury all this time. It's always a great experience. Everyone is always polite, friendly and very professional. The car is repaired in a timely manner and they even wash the exterior leaving it looking brand new. Recently, the car needed an expensive repair and Volvo worked with us to reduce the cost to make it more affordable. We are impressed with their commitment to always giving their customers an excellent service experience. More
by MAALP
Employees Worked With
John
October 12, 2017
My first impression This is my first Volvo and my experience with both the Service Department and Sales has been outstanding. I would definitely recommend this dealershi This is my first Volvo and my experience with both the Service Department and Sales has been outstanding. I would definitely recommend this dealership. Patricia More
by LongueuilP
Employees Worked With
John - Service and Kevin - Sales
October 03, 2017
Good service, advice and fair price John in service is great to work with. Great advice and again, left feeling like I didn't over pay... My 2000 S80 will go forever. I credit this ma John in service is great to work with. Great advice and again, left feeling like I didn't over pay... My 2000 S80 will go forever. I credit this mainly to the attention and record keeping in the Service Dept! More
by Kenneth Lynch
Employees Worked With
Melanie, John
