Volvo Cars Cape Cod

Easy, Efficient Experience Working with Mike Mullen was easy, productive and efficient. We were looking for a used SUV. Besides encouraging test drives in multiple vehicles, h Working with Mike Mullen was easy, productive and efficient. We were looking for a used SUV. Besides encouraging test drives in multiple vehicles, he did a great job in laying out on a single sheet a comparison of the several possibilities--greatly facilitated making our choice. More

Professional, Easy, Excellent Experience Andrea was great! She is a true professional. She answered all of my questions. She truly puts the customer first. I highly recommend her to her super Andrea was great! She is a true professional. She answered all of my questions. She truly puts the customer first. I highly recommend her to her supervisors. More

I needed a fuse replaced, so it was a quick in and out visit. I also got a gratuitous car wash and vacuum. Great staff..perfect! visit. I also got a gratuitous car wash and vacuum. Great staff..perfect! More

30,000 maintenence The dealership is clean and professional. Andrea was very helpful and made me feel comfortable with regular updates on the progress of my service. The The dealership is clean and professional. Andrea was very helpful and made me feel comfortable with regular updates on the progress of my service. The only drawback was I expected to be there for 2 hours at the most and instead was there for 4 1/2 hours. Granted they also fixed rear brakes but it was still a long wait. Overall I would return to this dealership. More

Buying a new C90 T6, 6 mos after model year end Excellent experience in finding a new car. Attentive, no pressure sale . Very good deal on post model year acquisition. There were some hurdles regard Excellent experience in finding a new car. Attentive, no pressure sale . Very good deal on post model year acquisition. There were some hurdles regarding years of warranty, but all was resolved creatively and satisfactorily. In the end wound up with more car (space, engine, amenities) than we expected and within our initial budget. More

TERRIFIC SERVICE Just have to say that Andrea Jones was very attentive, professional and made my service call very seamless. Andrea arranged for a loaner car for me a Just have to say that Andrea Jones was very attentive, professional and made my service call very seamless. Andrea arranged for a loaner car for me and clearly communicated what was being done on my car, the cost and the time required. As always, the showroom and waiting area was spotless and comfortable. Bryan made sure my car was ready on time and clean. Well done!! More

Complicated Servicing from afar. I scheduled a service appointment about a month ahead of time because I had a scheduled trip off island from Nantucket for the week of July 6th-13th. I scheduled a service appointment about a month ahead of time because I had a scheduled trip off island from Nantucket for the week of July 6th-13th. and because of the overwhelming problems of getting back on island in the summer, this was my only chance to fix the horrible engine coolant leak that had been happening since the start of the heat. I called about a week later to schedule a loaner car for the week I would be in Ogunquit (2.5 hours away from service center) so that I wouldn't have to drive 5 hours when my car was ready. I think I talked to Bryan when I called and explained and was told "no problem, we'll take care of you". When I arrived on the 6th after the long boat ride with my 2 children unable to get out of our car because of CO-Vid. Andrea was total accommodating but as I was signing the loaner contract, I noticed the stipulation for fees if returned 24 hours after car is ready and asked. I explained that I had called and set this early. Unfortunately, she said there would be no way to keep the loaner. Very disappointed and frustrated, I accepted the contract and left. When Andrea called me on Wednesday to tell me the car was ready, I again explained my situation and kindly asked about fees if I were to keep it until Monday like my original plan. She did not know the fees and told me I would put the service center in a terrible position if I did not return by noon on Thursday. She called me back about an hour later and said her supervisor let her know the fee would be $150 a day! I asked if Saturday and Sunday would count since no service is conducted, which she said yes, I obviously drove the 5 hours and got my car, which is working perfectly and I am so thankful. My three points of disappointment would be 1) Having someone tell me I was all set with the loaner for the week 2) $150 a day for a loaner seems unreasonable 3) I would have paid the exorbitant fee if it was for the Thursday and Friday but charging for Saturday and Sunday seems ludicrous. I really am impressed with the actual service to my car and look forward to working with this service center in the future as we plan to upgrade to a newer car within the year. I am hoping it is a little less complicated, though I completely understand during this unprecedented time that things are tough right now. Much Gratitude! More

Excellent service Brought our 2012 XC60 in for service yesterday. I arrived an hour earlier than scheduled and asked for shuttle ride to local mall. Andrea arranged for Brought our 2012 XC60 in for service yesterday. I arrived an hour earlier than scheduled and asked for shuttle ride to local mall. Andrea arranged for the ride and we were on our way quickly. I thought the service being done might take a while but the work was completed in about an hour and a half. My experience during this visit was excellent. The staff is friendly and very accommodating to special requests. I could stay local for service but prefer to make the 30 minute drive to CC Volvo And know work will be done right the first time More

Excellent purchase experience This was a very easy purchase experience. Derek Nickerson knew the car, had it ready for me and appraised mine while I was on the test drive. He t This was a very easy purchase experience. Derek Nickerson knew the car, had it ready for me and appraised mine while I was on the test drive. He treated my time like it was valuable and we were able to come to terms and seal the deal in less than one hour start to finish. No tedious dickering. Picking up the car was easy. It was prepped well, plates mounted while I completed the paperwork, inspected, instruction on the car, thanked for buying it and off I went. This is how car buying should be and dealing with Derek was a pleasure. More

The dealership and service were great, fast and efficient. The customer service was very good and the car came back clean and fresh. Highly recommend. efficient. The customer service was very good and the car came back clean and fresh. Highly recommend. More