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Volvo Cars Cape Cod

Hyannis, MA

4.9
582 Reviews

270 North St

Hyannis, MA

02601

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Showing 582 reviews

October 30, 2020

Poor (little) communication during the prolonged registration process after the sale (due partially to covid 19) and lack of clarity as to the delivery time and schedule More

by MARKCASEY8
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harold Reilly
Nov 17, 2020 -

Volvo Cars Cape Cod responded

Thank you for your feedback, it helps us improve our customer experience. You are correct, some issues are due to COVID, but the responsibility remains with our team to maintain open, accurate, and timely communications with our customers. We hope to provide a higher level of service during your next visit.

October 29, 2020

Flawless Very smooth transaction Michael is a joy to do Flawless Very smooth transaction Michael is a joy to do business with True professional I appreciate when someone is good at what they do. Tha More

by Kath
Recommend Dealer
Yes
Employees Worked With
Michael Mullen
Oct 29, 2020 -

Volvo Cars Cape Cod responded

Hi Kath, thank you for taking the time to share your experience working with Michael at Volvo Cars of Cape Cod! We look forward to seeing you next time!

October 28, 2020

Friendly, courteous and knowledgeable people.Purchased Friendly, courteous and knowledgeable people. Purchased my first Volvo there with excellent results so made sense to return when purchasing a new Vol More

by STELLASCHAEFER6
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Nickerson, Paul Dumas
Oct 28, 2020 -

Volvo Cars Cape Cod responded

Congrats on your first Volvo purchase, Stella! Thank you for visiting our team at Volvo Cars of Cape Cod!

October 27, 2020

No news is good news. Everything on my maintenance appointment went smoothly. Thanks to Andrea and Bryan (and of course last but not least the guys in the shop) for taking care of that! More

by PHILIP16
Recommend Dealer
Yes
Employees Worked With
Andrea Jones, Bryan Wells
Oct 28, 2020 -

Volvo Cars Cape Cod responded

Hi Philip! We're so happy to hear that Andrea and Bryan worked with you during your service appointment! We appreciate your 5-stars! See you next time at Volvo Cars of Cape Cod!

October 26, 2020

They always go above and beyond to make sure everything that needs attention on our car is taken care of to our satisfaction and ask if there is anything else we need More

by WBMCSM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrea Jones, Bryan Wells
Oct 26, 2020 -

Volvo Cars Cape Cod responded

We are honored to receive your support! Thank you! - Volvo Cars of Cape Cod Team

October 24, 2020

We were looking for a certified used car and ended up purchasing a new XC60. Derek, Paul and the G M provide excellent service. We’ve purchased our last three cars from Premier. More

by dmertz98
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harold Reilly, Derek Nickerson, Paul Dumas
Oct 26, 2020 -

Volvo Cars Cape Cod responded

Thank you for choosing Volvo Cars of Cape Cod for all of your automotive needs! Derek, Paul, and Harold appreciate your 5-stars! Enjoy your Volvo XC60!

October 23, 2020

Andrea in Cust Svc was more than accommodating. As my 1st trip to service she took the time to explain what was to be done and answered any questions I had. She is an asset to the dealership. More

by positiveoptions
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrea Jones
Oct 26, 2020 -

Volvo Cars Cape Cod responded

We appreciate your business and your review, especially the great feedback about Andrea! Thanks from the Volvo Cars of Cape Cod Team.

October 23, 2020

It has always been my mission to take excellent care of my Volvo and keep it for many years. By taking my car to Volvo Cars of Cape Cod, I feel completely confident that I'm accomplishing my mission. Thank More

by ANNGROSZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrea, and Bryan
Oct 26, 2020 -

Volvo Cars Cape Cod responded

We are grateful to have your business. Thanks for taking the time to leave us a review! - The Volvo Cars of Cape Cod Team

October 23, 2020

Very good service. Sorry that a part was still not available and is back ordered. Blame the pandemic? We hope that we will receive the part in a timely way. More

by jorgense
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrea Jones
Oct 26, 2020 -

Volvo Cars Cape Cod responded

Thank you for taking the time to share your feedback. We will update you once the part has arrived! -From your friends at Volvo Cars of Cape Cod

October 23, 2020

Asked for some marks on passenger door to be buffed out. Wasn't done. Its little things that often make the experience positive or negative More

by WTONER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Andrea Jones
Nov 11, 2020 -

Volvo Cars Cape Cod responded

I am sorry to hear that we fell short on your recent visit with us. We appreciate the feedback and agree it is the little things that make the difference.

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