Volvo Cars Bridgewater

John was amazing very easy and pleasant to deal with and always answered right away, as well as Bill. always answered right away, as well as Bill. More

They are professional, knowledgeable and provide excellent customer service. After the delivery of the car there is amazing follow up to see if you need anything or have questions about your new veh excellent customer service. After the delivery of the car there is amazing follow up to see if you need anything or have questions about your new vehicle. More

Perfection I appreciate all which George & service staff do with such calm professional thoroughness every visit, thank you truly for making ownership a further pleasure do with such calm professional thoroughness every visit, thank you truly for making ownership a further pleasure More

Excellent service no hassle Been a great experience each time working with the team at Volvo time working with the team at Volvo More

Great Experience and I am totally satisfied Joshua has been of great help , and he is very knowledgeable been of great help , and he is very knowledgeable More

Very accommodating Carl kept me updated. The waiting area was clean and comfortable Easy to find The waiting area was clean and comfortable Easy to find More

Dealership is very professional and very nice. The whole process from test drive to finishing purchase is very efficient. The whole process from test drive to finishing purchase is very efficient. More

Very responsive. Good communication. Kept true to their word and the final price was as we discussed. Thanks JP and Anthony. Good communication. Kept true to their word and the final price was as we discussed. Thanks JP and Anthony. More

My experience here was great until the last ten minutes when I realized that the car I had just paid for did not have any of the options listed on the copy of the window sticker that I was given. The windo when I realized that the car I had just paid for did not have any of the options listed on the copy of the window sticker that I was given. The window sticker was for a car being sold by another dealership. While I did reference the price of this other car while negotiating, I don't know why it was printed out and given to me since it did not contain any relevant information. My assumption was that this was the window sticker for the car I was looking to purchase. I did not actually see the window sticker until after I paid for it and after I complained about the missing options. John Maxton, the salesman, barely apologized, if at all. I said I was disappointed that the car was not as I was led to believe and that I should receive some sort of compensation or some of those options installed. He looked at the stickers, compared the options in the two cars and said that they were roughly equal. I replied that while that may be true, they were not the options I was expecting. John then indignantly said that if I didn't like the car then we should "roll back" all the paperwork involving the sale and the trade-in of my jeep; this was three hours of paperwork. I then said that this could be considered bait-and-switch, to which he reiterated (rather combatively, this time) that we should undo all the paperwork that was done. I thought this was an unreasonable suggestion and unprofessional as well. I don't think this situation was well handled. I left very unhappy with my dealings with this guy. Maybe if this saleseperson had said "please accept this trim package with our apologies", or "would some free service appointments satisfy you?", or even "let me talk to the manager and see what we can do", I would have had a more positive experience. Otherwise, I am pleased with the car, it is meeting my needs and I do like the options that are installed. Addendum September 22, 2022 I spoke to the manager, Al Cologna shortly after posting my review. Al listened to my story, recognized there was a problem, apologized and went on to explain how he was unhappy that I left the dealership unhappy. I very much appreciated that Al listened, and was sincere and honest about the situation. Although after the fact, this did well to restore my faith that there is someone at Volvo Cars of Bridgewater who has the high standard of service that I had read about. I wish Al had been there when I purchased the car - I'm sure the the situation would have been dealt with professionally and equitably. I am raising my review by one star partly because of Al. My situation was unusual as well as the circumstances under which I chose a Volvo. I was reluctant to trade-in my jeep for a luxury car. I dislike going through the car buying process, so perhaps that affected my attitude at the time. I would still not do business with them again, but I think my experience was a rare anomaly and that it should not deter others from purchasing a car from here. More