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Volvo Cars Bridgewater

Somerville, NJ

Overview
Employees
Reviews
Vehicles
4.5
1,054 Reviews
As a young man, David J. Long Jr. always thought he would serve with the Peace Corps or become a teacher. But with the promise of a good job with Ford Motor Company during college Long refocused his vision into growing a successful business while helping to improve the lives of others in his Princeton area community. Health care, safety and children are at the forefront of the causes and organizations to which Long and his family devote their time, energy and money. Long, who owns two Volvo dealerships in and around Princeton, is a rallying force in the community, serving on boards and donating time, cars and money to various programs and projects. "We're not in it for the glory,” Long said. “But what we do, what we give - it makes a difference.”
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1028 US-22

Somerville, NJ

08876

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Showing 1,054 reviews

October 16, 2020

There was very polite and friendly service but the problem wasn’t fixed. There is still a rattling in my car when I drive over bumps. More

by dgareson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Cole
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Oct 16, 2020 -

Volvo Cars Bridgewater responded

We are very sorry to hear that you weren't fully satisfied with your experience. Please don't hesitate to reach out to us directly so that we can discuss how to resolve this issue. Thank you for choosing Volvo Cars Bridgewater, we hope you will give us another opportunity to serve you.

October 15, 2020

The service group are friendly and makes sure you're informed with what's going on with your vehicle. My experience has always been very good. More

by MHAM1321
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Cole
Report | Print
Oct 15, 2020 -

Volvo Cars Bridgewater responded

Thank you for choosing Volvo Cars Bridgewater, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

October 14, 2020

The team at Bridgewater Volvo has been my go to dealership here in NJ for over 15 years. Wouldn't think about buying from anyone else! More

by RICK@UPSTAGEMEDIA.COM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Cologna
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Maxton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Dolly, Jim Cole
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Oct 14, 2020 -

Volvo Cars Bridgewater responded

Rick, thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

October 13, 2020

The service was excellent! Everyone had their masks on and it felt very safe. I was waiting for my car to get ready and they offered me coffee several times. More

by odqvist
Recommend Dealer
Yes
Employees Worked With
Jim Cole
Report | Print
Oct 13, 2020 -

Volvo Cars Bridgewater responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

October 12, 2020

Our Experience with Bridgewater Volvo was excellent. Out sales consultant Dominic DiFalco Was spot on. He is very professional and caring. Can`t wait to do this again in 3 years More

by nickmilz
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Cologna
Other Employees : Steve Dolly, Dominick DiFalco
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Oct 13, 2020 -

Volvo Cars Bridgewater responded

We are very happy to hear that Dominick provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

October 12, 2020

Fantastic experience with the sales department. Terrible experience with the service department. Brought my car in for a “free” 30k mile maintenance service and to have a recall performed. While I was there More

by ngiardina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Maxton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Cole
Report | Print
Oct 13, 2020 -

Volvo Cars Bridgewater responded

I am sorry you were not happy with your service visit. I reviewed the repair order and have spoken to the adviser to get detail on what transpired. The car came in for its 30k service, a recall, and a note about something hanging under the car. The service is a warranty claim and was done at no charge. Recalls are done at no charge. The plastic hanging down was a damaged belly pan which had been resecured by the customer. The pan was not defective so we provided an estimate which was declined. The technician noted the brakes needed replacement based on the wear and we provided an estimate which you declined. It is our policy to provide any information about the vehicle regardless of a warranty claim or not and let the customer decide if they want us to perform the repair. You declined which is fine but it is our responsibility to let you know about it. Based on tire wear the vehicle needs an alignment check and adjustment. You declined which is fine but it is our responsibility as a Volvo dealer to inform you of this. Nobody likes to hear their car needs repairs but it is our job to inform and let you decide for yourself. I feel confident the Service Advisor provided excellent service and stand by the work he provided.

Oct 13, 2020 -

ngiardina responded

The pan came loose while I was driving. When I resecured it, there was no screw in the location where there should've been. I was informed that I must've hit something. When I posed the question "How could I have hit something if there is literally no other damage?", I was answered with "I've seen a lot of crazy things." To boil that down into something more digestible, he basically said that he didn't believe me, and since he didn't believe me, warranty wouldn't apply to a part that literally fell off of my car while driving. And how could anyone determine if the pan was defective or not, considering that the entire front corner of said pan was melted away since it was dragging on the road for miles? Oh right, "I've seen a lot of crazy things!" As far as brakes are concerned, let's be honest. There is literally no chance that rear brakes wear out faster than fronts. There is also very little chance that any modern vehicle (that isn't a performance-oriented model) that will require new brake linings at all four corners before it reaches 30k miles. Also, I think maybe your micrometer is broken, considering that your tech claimed that my passenger's rear brake linings had 1mm left on them. So strange that when I measured them, there was a solid 5mm left on both the interior and exterior pad. Finally, the 30k mile service was only performed for free after I explained to your service advisor that the service was supposed to be free. His first offer was $94 and change. I get it, service departments need work right now. Most people don't know anything about cars. Your team just happened to try to oversell to someone who does.

October 12, 2020

2019 S60 20k service with no issues. Washed car and loaned me brand new Volvo XC60. Rotated tires as well. No problems with car so far. More

by lpspilot
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Maxton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Cole
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Oct 12, 2020 -

Volvo Cars Bridgewater responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Volvo Cars Bridgewater. Please don't hesitate to reach out if you need anything else.

October 07, 2020

My experience with this dealership was excellent due to the salesman John Maxton's attention to my needs. When speaking with John via phone, he was always alert, courteous, professional and paid attention More

by raven
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Maxton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Dolly
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Oct 07, 2020 -

Volvo Cars Bridgewater responded

Raven, Here at Volvo Cars Bridgewater, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience working with John, and it was a pleasure having you at the dealership. We appreciate your review!

October 07, 2020

Quick, Easy, and complete. Have nothing else to say Have nothing else to say Have nothing else to say Have nothing else to say Have nothing else to say More

by DANIEL_WEAVER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carl
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Oct 07, 2020 -

Volvo Cars Bridgewater responded

Daniel, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Volvo Cars Bridgewater.

October 06, 2020

Carl is a pleasure with whom to work. He explained everything very clearly and had the work completed ahead of schedule. Thank you. Rodger Gaglione More

by RODGAG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carl, Jim Cole
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Oct 06, 2020 -

Volvo Cars Bridgewater responded

Rodger, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

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