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Volvo Cars Arrowhead
Glendale, AZ
263 Reviews
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Showing 263 reviews
August 10, 2020
Damien Dabney A Great Sales Consultant Damien made the purchase of our new XC90 as pleasant and as easy as it could possibly be. He was knowledgeable, professional, and cordial. He was extr Damien made the purchase of our new XC90 as pleasant and as easy as it could possibly be. He was knowledgeable, professional, and cordial. He was extremely patient with our “back and forth” about what we wanted. Damien is a definite asset to your dealership. I have dealt with many auto salespeople over the years and Damien was by far the best. I will certainly recommend him to others. More
by Bill Shields
Employees Worked With
Gabriel Cervantes was also extremely helpful in closing the deal.
July 06, 2020
Unless your car is under warranty I would avoid this place like the coronavirus. I contacted them for a simple timing belt replacement was quoted a price of $765 I also inquired about the water pump rep place like the coronavirus. I contacted them for a simple timing belt replacement was quoted a price of $765 I also inquired about the water pump replacement as normally part of replacing the timing belt and was told that they never if ever replace the water pump as a never see it go bad. I thought the price was reasonable so I went ahead and booked an appointment. When I went in and filled out the paperwork I also inquire about having a serpentine belt replaced and the cabin air filter replaced also. The cabin air filter replacement was $120 which I thought was a little high but said OK and was told by Jesus and his colleague that the serpentine belt was part of the timing belt replacement. I went ahead and authorized him to do the work. A couple hours later I get a call from Jesus saying the mechanic found that the cam seals were leaking and needed to be replaced and also that he found a leak in the coolant hose and it needed to be replaced at a cost of $300. Now mind you I always keep my motor clean and check for any leaks I had checked the day before and the motor was dry and there was no signs of any overheating or coolant. Now the price of the repair had gone from $765 to $2700. At this point I felt like a hostage knowing they already had my car apart and anything I questioned they could’ve damaged to make it look like it was an actual issue. Angrily I agreed to have the work done just to get it over with so I never have to deal with this place again. I get a call the next day saying that they were behind in work and the work on my car would not be completed till the following day so now that’s 2 day when the work was scheduled to be done in one. The day the work was supposed to be completed I had waited all day and finally I had to call them to find out when my car will be ready and was told that the car was almost ready and will be completed shortly and now the price has gone up to $3200. I told Jesus that he had quoted me a price of $2700 and he said according to my notes he said $3200 which was an out right lie. I just wanted this nightmare to be able over so I said fine I’ll be able to pick up my car. He said it was being cleaned and will be ready for me when I got there. I paid the bill and went out to get in my car and noticed that the car was dirtier than when I dropped it off and also there was oil and black marks all over my driver side floor mat. Again I just want to get out of there. I started the car and started driving away and the maintenance light came back on which was the reason I brought it in to have the timing belt replaced and the maintenance done. I went back to the service counter and was greeted loudly by some other person asked me if you could help me in a manner that was very rude. I told him I just spent $3200 and the maintenance light on my car was still on. He asked for my key and went outside did something and came back in and said oh he needed a key to turn off the maintenance light which they had the key the whole time and they should’ve been done. This dealership is one of the reasons I do not trust dealership to do any work on any of my cars and will definitely not be doing any future business with Volvo cars of Phoenix.Please do your research and read reviews before taking your car to Volvo cars of Phoenix as I would not recommend them to anyone unless your car is under warranty and then I would think twice. More
by Tgould_316
Employees Worked With
Jesus
July 04, 2020
I would rate this dealership with zero stars if I could. I called about a used 2016 XC60 on their website, agreed to pay their advertised list price, they took my deposit and then sold the car to another c I called about a used 2016 XC60 on their website, agreed to pay their advertised list price, they took my deposit and then sold the car to another customer. Their excuse was that the other customer was willing to pay their desert protection add on charge and they could make more money. I am happy to speak to anyone that wants to know more about the questionable ethics of this dealership. If I was Volvo corporate I would be ashamed to have them representing me. I have emails, texts, names, dates, screenshots of their ad and all the details to prove their a lousy outfit with questionable morals. And it wasn’t just one person. It was at least 3 people, including their senior manager. I would still highly recommend the Volvo brand but wouldn’t buy through this dealership if you paid me a million dollars. More
by Jacknorthcott1
Employees Worked With
Senior manager
May 30, 2020
Pretty incompetent diagnostics skills. They are more concern on mining less repair and up sales that customer actual concerns, paid for a service that did not fix my vehicle. Shot gunning service. concern on mining less repair and up sales that customer actual concerns, paid for a service that did not fix my vehicle. Shot gunning service. More
by Arman
Employees Worked With
Jesus
May 29, 2020
If you plan to shop online, do not stop at this dealer. They are unethical, corrupt and will try to take you for every penny they can. They post used cars at really low prices, accept your offer, dealer. They are unethical, corrupt and will try to take you for every penny they can. They post used cars at really low prices, accept your offer, then when it comes time to sign the paper work, you find they have added "required", Dealer "options" at extra cost, without disclosure, just your offer price has been increased. I guess this is not illegal in AZ, but it is sure unethical. The general and sales managers appear to be the main drive for this sales tactic. Example, I made an offer at $21600, had my own financing, arranged my own shipping (I am not local), they accepted my offer, took a $4000 deposit, then 5! days later when I had to ask for the numbers, they raised my offer $3k. ($24600, no sales tax or lic fees since it was being shipped) For dealer required options I did not request, want or need, no choice, you have to take them. A desert package for WA state... really...WOW. How about a rain package instead.... Then too find out they actually sold the car locally before I even said no go on the deal, which is why they never gave me the numbers. Don't waist your time or go through the stress. It won't be worth it. Watch out for the desert package at $1700! apparently for doing a second rate window tint job. If anyone wants, I have all the paperwork and documents to back this up. More
by Upset in WA
Employees Worked With
lindon
May 19, 2020
Don't buy here unless you like paying for hidden fees Don't do it save yourself the trouble. They will add in hidden fees and doc fees of $499. They will try to justify it by saying it's still below book Don't do it save yourself the trouble. They will add in hidden fees and doc fees of $499. They will try to justify it by saying it's still below book value and "we use "deceiving tactics" to get people to call in. Their own words! More
by chris
Employees Worked With
Damian
August 10, 2019
Excellent Experience I purchased a 2019 XC60 from Marcus Davis and the General Manager (EJ) in April. Marcus never applied any pressure and he listened to what I told him I purchased a 2019 XC60 from Marcus Davis and the General Manager (EJ) in April. Marcus never applied any pressure and he listened to what I told him I wanted in the car. He didn't try to sell me on features I didn't want or try to get me to go above my budget. It really was the smoothest most chill buying experience I've ever had for a car (and I've had many). Marcus has also followed up to make sure I'm not having any issues and re-extending his offer to walk me through any features I don't fully understand how to work. I haven't had any experience with their Service Department yet but that's coming soon as I put a lot of miles on the car. Definitely recommend working with Marcus and EJ. More
by MARohrbach
Employees Worked With
Marcus Davis
August 03, 2019
Routine service Brian Lawrence as usual, goes above and beyond to take care of my vehicles and me! More bacon donuts please. Always look forward to my visits to Phx Brian Lawrence as usual, goes above and beyond to take care of my vehicles and me! More bacon donuts please. Always look forward to my visits to Phx dealership. Gregory A Poore, ATP More
by Gpoore
Employees Worked With
Brian Lawrence
July 30, 2019
Brian Lawrence Always bends over backwards to give me the best service on my C70. I trust him with my car and know that what he tells me is true. Always bends over backwards to give me the best service on my C70. I trust him with my car and know that what he tells me is true. More
by bkarhu
Employees Worked With
Brian Lawrence
July 12, 2019
Amazing customer service We recently had our car in for its 20K checkup. We live 2 hours from the dealer, and they picked up the car and left us a (very nice) loaner. Service We recently had our car in for its 20K checkup. We live 2 hours from the dealer, and they picked up the car and left us a (very nice) loaner. Service was completed, the car looks and runs like new, and we were very happy with the service. More
by trailridercarol
Employees Worked With
Brian, Ernestine
