Volvo Cars Arrowhead

The WORST car dealership experience I've ever had! Lied to and then lied to again. Incompetence or scam artists... or a combination of both. Volvo of Phoenix is the reason why the public HATES c Lied to and then lied to again. Incompetence or scam artists... or a combination of both. Volvo of Phoenix is the reason why the public HATES car dealerships. If they went out of business today, the world would be a better place. The general management here ought to be ashamed of their staff. STAY AWAY AT ALL COST. More

Brian Lawrence went ABOVE and BEYOND to address a dead battery in my wife's XC90. It was Black Friday and when she went out to go shopping that morning, the battery was completely dead. Within 60 minutes battery in my wife's XC90. It was Black Friday and when she went out to go shopping that morning, the battery was completely dead. Within 60 minutes Brian had someone out at my house to replace the dead battery. This is definitely the type of service that will KEEP ME GOING BACK and will insure that I am a LOYAL VOLVO CUSTOMER! Thanks Brian! More

We had an excellent experience with Volvo of Phoenix service department. We were able to quickly get an appointment that was convenient for us. The facility is clean and the staff, particularly Brian, service department. We were able to quickly get an appointment that was convenient for us. The facility is clean and the staff, particularly Brian, are very helpful. Brian clearly explained the work that needed to be done on the car and the work was performed in a timely and efficient manner. We are very pleased with their service. More

Tyler is professional, friendly and has great follow-through and communication backed by Mark's extensive experience and integrity. The loaner car is a huge plus. The loaner car plus Tyler as a follow-through and communication backed by Mark's extensive experience and integrity. The loaner car is a huge plus. The loaner car plus Tyler as a reliable liaison between service techs and me has moved me from a local (local enough to walk to from my home) service provider who I really like - to driving all the way up 17 from Camelback to Bell to get to Sanderson. In the past, I've used Powell Volvo for service prior to their closing. The Powell service folks were pretty good there too but not nearly as customer supportive (like Nordstrom's, Disney, Ritz Carleton) as the shop Mark leads. More

Tyler was very personable and helpful when servicing my vehicle. Brett, the general manager, also stopped and asked me about my Volvo experience. I told them we were very pleased with the Polestar. vehicle. Brett, the general manager, also stopped and asked me about my Volvo experience. I told them we were very pleased with the Polestar. More

My only issue with this visit is the cost. I had purchased the Volvo extended warranty but Tyler stated that a glovebox that was falling apart with no reason was not covered under this. I had to pa purchased the Volvo extended warranty but Tyler stated that a glovebox that was falling apart with no reason was not covered under this. I had to pay $88 to get this put back in. I find this cost unreasonable for the scope of work. If I had not just had shoulder surgery I would have done this myself. I believe a smaller fee would have been more appropriate. This was not a job where it needed high level of technical skill or equipment. You should have not just charged a flat labor charge and mad san appropriate charge for the work performed. Just my though. I could have taken this not to the dealer but to another place, Swedish auto works and they would have done this for much less., i came to the dealer as I thought it was under warranty. I hope you can tell by my review that I was not satisfied with the cost but Tyler was great and the work was performed satisfactorily. I chose no in the above question of "will you recommend this service center" due to the cost of this job. Please contact me for any further feedback on this visit. Trent More

EVERY time I come in for service, I know that Jake will provide excellent customer service, he always calls me within one hour of me dropping off the car to let me know what the techs found and gives me an provide excellent customer service, he always calls me within one hour of me dropping off the car to let me know what the techs found and gives me an estimate for the work. The techs always do great work. My car is returned to me clean! I also really appreciate being able to use a rental car while mine is being repaired. More

Always quick & outstanding service from the personable and professional employees at this Dealership. Have gone beyond just the routine for us many times in research and help. personable and professional employees at this Dealership. Have gone beyond just the routine for us many times in research and help. More

Everything was great, but service forgot to turn off the "MAINTENANCE REQUIRED" light. We did not want to drive all the way back to the dealer to have this done, so they talked us through it over the phone. "MAINTENANCE REQUIRED" light. We did not want to drive all the way back to the dealer to have this done, so they talked us through it over the phone. More

A competent dealership should do a complete inspection of a car before putting it on the lot for sail, I did not inspect the car completely before I paid for it "my bad". both front windows did not work pro a car before putting it on the lot for sail, I did not inspect the car completely before I paid for it "my bad". both front windows did not work properly there was water in the power steering wills, the molding on the front window was broken. otherwise the car only had 53000 miles in it, It is a 2000 Lincoln sl and it is very clean. they fixed the right front window for free but I had to pay over $400.00 dollars to have the other fixed. I paid over $12,000 for a 13 yo car again "my bad" but live and learn. the moral of the story is when you go ta a dealership, any dealership, be diligent, inspect the car toughly before you lay down your money. More