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Prompt and Excellent Service My Volvo was parked 2cars from a car that went on fire burning along with it 3 adjacent cars. Concerned for my car covered in ashes and firemen hosed My Volvo was parked 2cars from a car that went on fire burning along with it 3 adjacent cars. Concerned for my car covered in ashes and firemen hosed water, had it towed to Volvo. Jake Johnson reassured me they would do a complete inspection to make sure there was no damage and car was safe, along with a full detailing to remove ashes, smoke smell, shampoo carpets, etc. Work was well done, promptly, and with good results. Thanks Jake and Volvo! More

This dealership fixes customer problems, too My wife and I recently purchased a vehicle from Volvo of Phoenix and we were charged for a service that we didn't request. The dealership quickly reim My wife and I recently purchased a vehicle from Volvo of Phoenix and we were charged for a service that we didn't request. The dealership quickly reimbursed us. We will continue to do business with Volvo of Phoenix, because it responds to customer problems in a prompt and professional manner. More

90k Service Volvo S-60 2006 Prompt service and complete inspection along with my routine 90k mi service. Prices were lower than my non-dealership shop but there are a few things Prompt service and complete inspection along with my routine 90k mi service. Prices were lower than my non-dealership shop but there are a few things they say are urgent but my private shop says to wait on. Overall, the experience was highly favorable however. More

lies and empty promises Had a terrible experience volvo of phoenix dealership buying a used car . I was forced to buy a mechanical protection plan I didn't want . I first bou Had a terrible experience volvo of phoenix dealership buying a used car . I was forced to buy a mechanical protection plan I didn't want . I first bought a 2013 ford focus drove it a couple days and started thinking about the mikes I drive '300' miles a day . I was feeling like the value of the car was going to be toast in a year or so . I called and asked they guy who sold me the car I said "is there any way for me to trade this for an import that may hold its value better . Stuart the salesman said yea shouldn't be a problem . Of course when I went in they wanted more money down or to put me in a less expensive car that I didn't fit in . Turn out the mechanical protection plan was not required like I thought . They finance guy Lance has boldly lied to me . Pretty much a huge mess of lies and deception at this dealership . Tell all your friends and family to never buy here save your self the headache . More

Dishonest and unethical Worst car buying experience I've ever had and we have bought both new and used from a few of the larger valley dealerships. They were more about m Worst car buying experience I've ever had and we have bought both new and used from a few of the larger valley dealerships. They were more about making money than having a customer for life. One would think this dealership and it's finance department would have class and be professional, working with one of the small sleazy dealerships probably would have been more enjoyable. More

Excellent Warranty My vehicle is 'new' to me and I am unfamiliar with this area and the Volvo warranty. Jake Johnson explained what was covered under the warranty 'every My vehicle is 'new' to me and I am unfamiliar with this area and the Volvo warranty. Jake Johnson explained what was covered under the warranty 'everything' . Jake also went over the service requirements for my car. Parts needed were ordered and in less than 2 days my car is back to good as new. More

Outstanding! New to the Phoenix area and needed general service (an oil change). The drivers outside mirror was also wandering. Coming from a background in automot New to the Phoenix area and needed general service (an oil change). The drivers outside mirror was also wandering. Coming from a background in automotive service, I thought possibly the mirror was a mechanical issue. Jake, the service advisor, explained it was just the glass that needed to be replaced. Since my finance and I had just made a 2,000 mile plus trip to move here and we have a service contract on the Volvo, he suggested a complete check over of the vehicle just in case there were any issues that we were not aware of. What great work your team did to catch a broken engine mount and a broken sway bar link~all covered under the contract! Also great that the team found the rear brake pads were wearing unevenly! It was greatly appreciated! We will be back with out 2007 Volvo S80! More

My Service Guy Brian Lawrence Is truly an awesome dude.. Its so way cool he remembers me all the time when I call him to set up a service or just to ask him a couple Brian Lawrence Is truly an awesome dude.. Its so way cool he remembers me all the time when I call him to set up a service or just to ask him a couple of questions. If he is not there that day.. I wait until he gets back in the office.. If the other guys and gals are half as good as him.. You have a great place.. Again Thanks Brian you are the reason I will always come back.. Jeff Hall More

Great service Happy with service preformed. Brian Lawrence as well as Mark W. are great people. they remember us and know what needs to be done when I call. Happy with service preformed. Brian Lawrence as well as Mark W. are great people. they remember us and know what needs to be done when I call. More

Service . Problem with battery in my car. Volvo replaced the battery & checked for electric draw against system. Upon receiving car from Service Dept, upon . Problem with battery in my car. Volvo replaced the battery & checked for electric draw against system. Upon receiving car from Service Dept, upon cleaning personnel found a $20 bill in my car. Very honest act by all personnel. More