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Volvo Cars Arrowhead
Glendale, AZ
321 Reviews
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Showing 321 reviews
July 04, 2020
I would rate this dealership with zero stars if I could. I called about a used 2016 XC60 on their website, agreed to pay their advertised list price, they took my deposit and then sold the car to another c I called about a used 2016 XC60 on their website, agreed to pay their advertised list price, they took my deposit and then sold the car to another customer. Their excuse was that the other customer was willing to pay their desert protection add on charge and they could make more money. I am happy to speak to anyone that wants to know more about the questionable ethics of this dealership. If I was Volvo corporate I would be ashamed to have them representing me. I have emails, texts, names, dates, screenshots of their ad and all the details to prove their a lousy outfit with questionable morals. And it wasn’t just one person. It was at least 3 people, including their senior manager. I would still highly recommend the Volvo brand but wouldn’t buy through this dealership if you paid me a million dollars. More
by Jacknorthcott1
Employees Worked With
Senior manager
May 30, 2020
Pretty incompetent diagnostics skills. They are more concern on mining less repair and up sales that customer actual concerns, paid for a service that did not fix my vehicle. Shot gunning service. concern on mining less repair and up sales that customer actual concerns, paid for a service that did not fix my vehicle. Shot gunning service. More
by Arman
Employees Worked With
Jesus
May 29, 2020
If you plan to shop online, do not stop at this dealer. They are unethical, corrupt and will try to take you for every penny they can. They post used cars at really low prices, accept your offer, dealer. They are unethical, corrupt and will try to take you for every penny they can. They post used cars at really low prices, accept your offer, then when it comes time to sign the paper work, you find they have added "required", Dealer "options" at extra cost, without disclosure, just your offer price has been increased. I guess this is not illegal in AZ, but it is sure unethical. The general and sales managers appear to be the main drive for this sales tactic. Example, I made an offer at $21600, had my own financing, arranged my own shipping (I am not local), they accepted my offer, took a $4000 deposit, then 5! days later when I had to ask for the numbers, they raised my offer $3k. ($24600, no sales tax or lic fees since it was being shipped) For dealer required options I did not request, want or need, no choice, you have to take them. A desert package for WA state... really...WOW. How about a rain package instead.... Then too find out they actually sold the car locally before I even said no go on the deal, which is why they never gave me the numbers. Don't waist your time or go through the stress. It won't be worth it. Watch out for the desert package at $1700! apparently for doing a second rate window tint job. If anyone wants, I have all the paperwork and documents to back this up. More
by Upset in WA
Employees Worked With
lindon
May 19, 2020
Don't buy here unless you like paying for hidden fees Don't do it save yourself the trouble. They will add in hidden fees and doc fees of $499. They will try to justify it by saying it's still below book Don't do it save yourself the trouble. They will add in hidden fees and doc fees of $499. They will try to justify it by saying it's still below book value and "we use "deceiving tactics" to get people to call in. Their own words! More
by chris
Employees Worked With
Damian
August 10, 2019
Excellent Experience I purchased a 2019 XC60 from Marcus Davis and the General Manager (EJ) in April. Marcus never applied any pressure and he listened to what I told him I purchased a 2019 XC60 from Marcus Davis and the General Manager (EJ) in April. Marcus never applied any pressure and he listened to what I told him I wanted in the car. He didn't try to sell me on features I didn't want or try to get me to go above my budget. It really was the smoothest most chill buying experience I've ever had for a car (and I've had many). Marcus has also followed up to make sure I'm not having any issues and re-extending his offer to walk me through any features I don't fully understand how to work. I haven't had any experience with their Service Department yet but that's coming soon as I put a lot of miles on the car. Definitely recommend working with Marcus and EJ. More
by MARohrbach
Employees Worked With
Marcus Davis
August 03, 2019
Routine service Brian Lawrence as usual, goes above and beyond to take care of my vehicles and me! More bacon donuts please. Always look forward to my visits to Phx Brian Lawrence as usual, goes above and beyond to take care of my vehicles and me! More bacon donuts please. Always look forward to my visits to Phx dealership. Gregory A Poore, ATP More
by Gpoore
Employees Worked With
Brian Lawrence
July 30, 2019
Brian Lawrence Always bends over backwards to give me the best service on my C70. I trust him with my car and know that what he tells me is true. Always bends over backwards to give me the best service on my C70. I trust him with my car and know that what he tells me is true. More
by bkarhu
Employees Worked With
Brian Lawrence
July 12, 2019
Amazing customer service We recently had our car in for its 20K checkup. We live 2 hours from the dealer, and they picked up the car and left us a (very nice) loaner. Service We recently had our car in for its 20K checkup. We live 2 hours from the dealer, and they picked up the car and left us a (very nice) loaner. Service was completed, the car looks and runs like new, and we were very happy with the service. More
by trailridercarol
Employees Worked With
Brian, Ernestine
May 17, 2019
John Pacheco was outstanding We dealt with John Pacheco who simply was of the very best car salesmen we have ever dealt with. John listened to what we wanted and were looking for We dealt with John Pacheco who simply was of the very best car salesmen we have ever dealt with. John listened to what we wanted and were looking for and then went about showing us what they had available. He knows the Volvo product and took time to show us all the options available and explain them thoroughly. His patience with our questions and our calculations was simply outstanding. We very much would have liked to purchase a car from John but we were disappointed that Volvo has a policy where you can't build or order the car you want. (Somewhat understandable being they are made in Sweden) Lastly the Sales Manager and I couldn't come to agreement on a monetary cost on the vehicle that came closest to what we were looking for so we did not purchase a vehicle. However our experience with John made the hours we spent very worthwhile. I would recommend John Pacheco to family and friends if they are looking to purchase or lease a Volvo. More
by RJS
Employees Worked With
John Pacheco and Josh Pinnegar
May 12, 2019
Great Car Buying Experience I couldn't be happier with the puchase of my XC60 from Volvo of Phoenix. My experience working with sales associate John Pacheco was the best. He pa I couldn't be happier with the puchase of my XC60 from Volvo of Phoenix. My experience working with sales associate John Pacheco was the best. He patiently answered all my questions and was very knowledgeable explaining the features of the car. He went out of his way to accomodate my short time frame even delivering the car to my garage. More
by Toni C
Employees Worked With
John Pacheco
