Volvo Cars Annapolis - Service Center

Oil change excellence I was extremely impressed by the service! I will be a return customer! The staff was very friendly and the waiting area was very nice. I was extremely impressed by the service! I will be a return customer! The staff was very friendly and the waiting area was very nice. More

A Volvo owner for 6 months too long Both Volvo Cars Annapolis and Volvo Car USA have failed to meet my basic expectations several times since the purchase of my first Volvo. I've been dr Both Volvo Cars Annapolis and Volvo Car USA have failed to meet my basic expectations several times since the purchase of my first Volvo. I've been driving my 2018 XC 60 with the roof screen hanging down on my head for a month due to an improper installation by Volvo Cars Annapolis. I waited about 2 weeks for a loaner to become available for multi-day the service, and since "completion" it has been nearly 4 weeks. I've had to reach out to Volvo Cars Annapolis myself several times just for them to even recall my situation and put me on their schedule. More

Excellent Staff was very professional and respectful. No issues at all. Very high level service. Very happy. Nice waiting area and cofee and tea complimentary. Staff was very professional and respectful. No issues at all. Very high level service. Very happy. Nice waiting area and cofee and tea complimentary. European style. More

Excellent "while you wait" 10,000 mile XC60 service! Luis wrote up my ticket immediately and directed me to comfortable waiting area. Service completed within 90 minutes, including good car wash with fl Luis wrote up my ticket immediately and directed me to comfortable waiting area. Service completed within 90 minutes, including good car wash with floor mat cleaning at no extra charge. My phone call to Service dept a half hour later reached another person (Luis at lunch) who quickly guided me to the MyCar screen I could not find si I could re-calibrate (clear) the incorrect "low tire pressure warning" message and icon that showed up on the 2016 XC60 electronic dashboard on my way home. Tire pressures did not need correction. More

Review of service Walt and the service team members are always responsive, polite, and straightforward with me. I trust what Walt tells me and think that he provides e Walt and the service team members are always responsive, polite, and straightforward with me. I trust what Walt tells me and think that he provides excellent service to his customers. More

Annual service Being new to this area I needed a dealership to take care of my major service needs and I chose Annapolis as it is two hours closer to me than my orig Being new to this area I needed a dealership to take care of my major service needs and I chose Annapolis as it is two hours closer to me than my original dealer. I showed up a little early and was immediately addressed by Karwin. There were a couple of small issues I told him about and he introduced me to the tech who would be taking care of the car who told me the issues I mentioned were "no big deal and no problem to take care of". Needless to say, after a reasonable wait the car was done and all issues fixed. Knowing I have a dealer within an hour of my home now makes me feel so much better than having to take my car to anyone and hoping for the best. Thank you all for your Professionalism, courtesy and competency. More

Dent removal Had to travel back to dealership to have a few door dents removed from my used purchase of an XC90. Was skeptical about how it would look afterwards Had to travel back to dealership to have a few door dents removed from my used purchase of an XC90. Was skeptical about how it would look afterwards but I was simply amazed that after the small dents were removed there was absolutely no sign of them at all. I was told to be at the dealership at 1:00 and it would take about an hour. I was there right on time, my car was taken into service and I left just about one hour later exactly as I was told. And while I was there Christian and Cory helped me get all set up with Volvo On Call. Everything is working great and I am loving my first Volvo. I live in Delaware but it was well worth the visit to Annapolis for this purchase and I will likely return for service in the future. Thank You everyone for a job well done. More

Excellent service every time! I have been consistently pleased with the service department at Volvo of Annapolis, especially Walt. He keeps in touch throughout the repair process, I have been consistently pleased with the service department at Volvo of Annapolis, especially Walt. He keeps in touch throughout the repair process, tracks what is due, and is always friendly when we come in. Great job! More

Unexpected Repair Needed Although it took two tries, the repair was made and the dealership made accommodations so that I was not inconvenienced. Very satisfied with the Servi Although it took two tries, the repair was made and the dealership made accommodations so that I was not inconvenienced. Very satisfied with the Service Dept. More

ALWAYS superb. Love visiting Annapolis Volvo. Always friendly, on time, clean, neat, what more can one say. Work always great. Luis is perfect to work with re: service, etc. He knows what I nee Always friendly, on time, clean, neat, what more can one say. Work always great. Luis is perfect to work with re: service, etc. He knows what I need way before I need it (on my car that is) and we can thus always plan ahead. More