Volvo Cars Annapolis - Service Center

Not a Good Experience! Took 10 days to get truck looked at and to repair a caliper and a sway bar link. Bought a used truck, had our mechanic check it out, returned it with Took 10 days to get truck looked at and to repair a caliper and a sway bar link. Bought a used truck, had our mechanic check it out, returned it with a report of extensive rust, right brake caliper needed and sway bar link missing. Not sure how this went thru inspection. Volvo promised a resolution and it was addressed but communication and delay in the actual repair was beyond poor customer service. More

Great customer service! Great customer service, professional, friendly & helpful!!!! Its always a pleasure to see Luis, he takes his time to answer my questions & explain in Great customer service, professional, friendly & helpful!!!! Its always a pleasure to see Luis, he takes his time to answer my questions & explain in details. Nice & clean environment. More

Volvo service is great! Service guy was friendly, yet professional. He even said: “we’ll get you on your way as soon as possible”. It’s nice when people are cognizant of oth Service guy was friendly, yet professional. He even said: “we’ll get you on your way as soon as possible”. It’s nice when people are cognizant of other people’s time. More

Volvo S90 It was easy to schedule the appointment and they accommodated my timing needs. I will definitely continue to use Volvo Annapolis for service needs in It was easy to schedule the appointment and they accommodated my timing needs. I will definitely continue to use Volvo Annapolis for service needs in the future. More

Length of time for service When I made the appointment I asked how long it would take and they said 1 1/2 hrs. Fine. When i arrived I asked again and they said probably 2 hrs. When I made the appointment I asked how long it would take and they said 1 1/2 hrs. Fine. When i arrived I asked again and they said probably 2 hrs. OK, I can understand since there were others ahead of me. It ended up taking 3 1/2 hrs. and they didn't say there were any problems that made it take longer. So I'm a little disappointed in their setting my expectations about the length of time. I ended up not reaching a meeting as I had expected. More

40,000 mile service visit Overall a great experience as usual. The service writers are great to work with. Waiting area is great! I had only one small complaint. The car had h Overall a great experience as usual. The service writers are great to work with. Waiting area is great! I had only one small complaint. The car had hand prints on the hood and wheels from what I presumed to be greasy mechanic's hands. More

Excellent service as always I enjoyed fresh coffee and a trip around the show room as well as a comfortable chair while I waited. Walt resolved a problem with my gas knob attac I enjoyed fresh coffee and a trip around the show room as well as a comfortable chair while I waited. Walt resolved a problem with my gas knob attachment for me. And I was on my way. Barbara More

100,000 mile service was terrific Scheduling our 100,000 mile service was very easy, and timely with a loaner vehicle made available so I could continue to work. Work was communicated Scheduling our 100,000 mile service was very easy, and timely with a loaner vehicle made available so I could continue to work. Work was communicated well, and priced fairly. Luis and Walt were very helpful, and it is always good to see them. More

Excellent customer service I purchased my S60 Volvo from Annapolis Volvo and continue to take my car for the scheduled maintenance. Excellent customer service and they take the I purchased my S60 Volvo from Annapolis Volvo and continue to take my car for the scheduled maintenance. Excellent customer service and they take the extra steps that one doesn’t expect. More

Volvo Staff was very professional, quick and courteous. We w Volvo Staff are highly professional, courteous and prompt. The staff keeps you informed of the status of the service of your car, offering refreshmen Volvo Staff are highly professional, courteous and prompt. The staff keeps you informed of the status of the service of your car, offering refreshments while you wait. We would highly recommend our friends and family to buy "VOLVO." We are truly enjoying our new ride!!! More