Volvo Cars Annapolis - Service Center

Customer Service is Excellent, Wait time as expected Scheduled my service appt. online so everything was ready when I arrived. The estimate was right on point. Time spent in waiting area is comfortabl Scheduled my service appt. online so everything was ready when I arrived. The estimate was right on point. Time spent in waiting area is comfortable. More

quick, timely, efficient Took the appointment on one days notice to replace a battery. Did so., washed the car and I was on my way in 1 1/2 hours. Took the appointment on one days notice to replace a battery. Did so., washed the car and I was on my way in 1 1/2 hours. More

Brought car in without an appointment for what appeared to be a bad battery. The fault was identified (loose grounding strap) and was notified. The car was quickly repaired. Walt was very helpful and in to be a bad battery. The fault was identified (loose grounding strap) and was notified. The car was quickly repaired. Walt was very helpful and informative. More

Excellent techs, pricy parts, too few loaner cars Brought older V50 in for timing belt replacement. Unfortunately oil was leaking from cam seals and solenoids so repair was much more extensive and to Brought older V50 in for timing belt replacement. Unfortunately oil was leaking from cam seals and solenoids so repair was much more extensive and took five days instead of one (including weekend). The tech did typically fine work and problem fixed. I don't usually ask for a loaner for a one day repair, and when it became clear it was more complicated there were none available. Had to rent a car, which was disappointing. Also I don't understand why the same Volvo OEM parts cost so much more as part of a repair than if I purchased them myself on line, including if I purchased them on line from Annapolis Volvo itself! More

very efficient had a basic service, appointment made online, no problems at all, got a loaner car - again, no problems whatsover, service was great, communication wa had a basic service, appointment made online, no problems at all, got a loaner car - again, no problems whatsover, service was great, communication was great - I am very happy More

Speedy service. I was satisfied with the whole service process. My only criticism is that I would like to know more detail on what was performed and any results of testing. Such as amount of brake pad rem process. My only criticism is that I would like to know more detail on what was performed and any results of testing. Such as amount of brake pad remaining, etc. More

Karwin is the BEST! I arrived on time and Karwin Turner was great. Very personable and attentive. Karwin made sure I received the proper work to be done on my vehicle, ge I arrived on time and Karwin Turner was great. Very personable and attentive. Karwin made sure I received the proper work to be done on my vehicle, getting a loaner care and was out the door in a timely manner. It was a great experience. More

Thanks Karwin, I really appreciate the work done on my car, you taking the time and care towards the detailed explanations on repairs needed, getting the loaner car for me to use for three days while the car, you taking the time and care towards the detailed explanations on repairs needed, getting the loaner car for me to use for three days while the car was getting repaired and the hassle free repairs under warranty. I expected to pay $2500+ for the catalyst converter and sensor when the second one failed shortly after it arrived in MD; after I had the first one repaired at the Waipahu Cutter Volvo dealership on Oahu, Hawaii just before I shipping it out a month earlier (and yes, I had to pay for the catalyst converter out of my own pocket!). You took the time to check and found that it was still covered under manufacturers warranty and saved me this bill! It was quite a pleasant surprise and I’m glad I’m not getting “swindled” anymore by the only Volvo dealership on Oahu. Much appreciated, Sue. More

Profesionel and competent but it took 7 hours We had our XC90 and V70 in for 7,500 miles service. The only add-on was a battery change. The total duration of the visit took 7 hours!!! And we had r We had our XC90 and V70 in for 7,500 miles service. The only add-on was a battery change. The total duration of the visit took 7 hours!!! And we had reserved time slots for this. We were first in line, when we dropped the cars off, but it seemed I was the last one to leave at 4;30 pm. So, it clearly seems like we got passed by customers arriving later than us. We were told about 2 hours or maybe a little longer, but nowhere near 7 hours. Our clear experience is that we were not important despite the fact that both our Volvo's were purchased at Annapolis Volvo. So, right now, we don't have a great incentive to purchased our next car there. Other than that the service was professional, competent and friendly. More

Mixed Feelings Positive - they fit me in after missing my appointed time. Work was completed an hour faster than the last time I had an appointment. Negative - I Positive - they fit me in after missing my appointed time. Work was completed an hour faster than the last time I had an appointment. Negative - I complained it appeared during the last two visits my fluid levels were not checked or topped off. Guess what...? I got home and the windshield fluids were empty. Note to self. Evaluate pre-paid maintenance. note to admin: your review system is stuck on a loop. Items are completed - error message More