Volvo Cars Annapolis - Service Center

Brought my XC-90 in for the 20K service and to have a trailer hitch installed. When setting this appointment I made sure the trailer hitch kit was available (the parts department assured me it was). Drop trailer hitch installed. When setting this appointment I made sure the trailer hitch kit was available (the parts department assured me it was). Dropped the car off on Sunday. I called early afternoon on Monday to check on the progress. A young lady said she would check and "call me right back".....but she did not call. Later the first day I called again and left a voicemail for Walt to call with a status.....but got no call back. Early afternoon on the second day Walt called to say the parts kit for the trailer hitch was incomplete and the earliest they could get the parts was a month. Needless to say I was not impressed with this service. More

Handled us with extreme professionalism. Great service and very quick turn around. It’s a long drive for me, but it’s worth it when the service is good. and very quick turn around. It’s a long drive for me, but it’s worth it when the service is good. More

Always the best! Efficient, organized, helpful! Everyone was great - the lady at the parts department, Luis, Walt, Corey and the guy who installed roof box. was great - the lady at the parts department, Luis, Walt, Corey and the guy who installed roof box. More

On Time, Thank You Volvo took me on time and did the work in the estimated time, which is most helpful to me, as I live an hour and a half away and have to wait for the Volvo took me on time and did the work in the estimated time, which is most helpful to me, as I live an hour and a half away and have to wait for the service to be completed. More

Always excellent service! The facility was clean and my car was wiped down when returned to me. Everyone is friendly and knowledgeable. Happy to deal with Annapolis Volvo! car was wiped down when returned to me. Everyone is friendly and knowledgeable. Happy to deal with Annapolis Volvo! More

Exceeded expectations In had a early am appointment to drop my car off and pick up a loaner. I got there a bit early and they didn’t blink. It took literally 10 minutes to In had a early am appointment to drop my car off and pick up a loaner. I got there a bit early and they didn’t blink. It took literally 10 minutes to be back on the road. I had the same experience when I came to pick up my car. They were all very pleasant and welcoming. I was very pleased with the experience. More

Always friendly and professional. All my services needs are always met and completed in the agreed timeframe. I will continue to have my vehicle serviced at this location. are always met and completed in the agreed timeframe. I will continue to have my vehicle serviced at this location. More

When I arrived the service advisor was nice and polite When I arrived the service advisor was nice and polite My car was in and out of service within an hour great dealership would recommend it to friend When I arrived the service advisor was nice and polite My car was in and out of service within an hour great dealership would recommend it to friends More

Great! Everyone kind and helpful ! Even though there was a glitch with online sign up, my car was serviced promptly! And the young man who picked up and delivered the car was courteous and friendly. a glitch with online sign up, my car was serviced promptly! And the young man who picked up and delivered the car was courteous and friendly. More

Good service but no answer when I called on occasions Generally the service was acceptable, but when I called to make a service appointment and to check the status of my car, I'd get the voicemail and no Generally the service was acceptable, but when I called to make a service appointment and to check the status of my car, I'd get the voicemail and no one would call me back. I had to call back repeatedly to get someone to talk with. This non-responsiveness could use improvement for sure. More