Volvo Cars Annapolis - Service Center

This has been one of the worst customer service experiences. I made multiple attempts over several weeks to connect with someone in the service center. I only ever connected to a voicemail and got experiences. I made multiple attempts over several weeks to connect with someone in the service center. I only ever connected to a voicemail and got only one of my many messages returned. The day of service there was zero communication about what the issue was with my car. Hours after I was told it would be done I had to call to get an update as nothing had been communicated. At that point I was told my car would need to be kept over night…something that could have been communicated earlier. There was no concern or care relayed. I then had to scramble to make arrangements to get my child to school as I was without a proper car. One of the issues was not fixed and I am dreading going through this process again. We will never get another Volvo and I suggest steering clear of this dealership. More

Mr Carbrera was immediately responsive to my request for a new tire and an appointment to have it put on my car the day that I called. He was responsive and helpful. a new tire and an appointment to have it put on my car the day that I called. He was responsive and helpful. More

I’m loving my new XC 90 and the friendly service I received at my recent 10K service. received at my recent 10K service. More

XC90 for repairs covered under Volvo or extended warranty. Besides taking over a month to get an appointment for a critical repair (part has to be ordered now - which may take a few more weeks) the warranty. Besides taking over a month to get an appointment for a critical repair (part has to be ordered now - which may take a few more weeks) the service staff was friendly and seemed knowledgeable. More

I had an appointment, I realized it would not work for me, in just a few minutes I had an appointment that was fine. me, in just a few minutes I had an appointment that was fine. More

I took my XC90 in for some Warranty repair. s All of the use were addressed and my vehicle was ready as promised in 1 week. s All of the use were addressed and my vehicle was ready as promised in 1 week. More

Everyone is so kind and helpful makes for a pleasant experience. Technician explained to me what they found and what I needed to do to repair this problem. experience. Technician explained to me what they found and what I needed to do to repair this problem. More

Luis provided professional and courteous service as always. I had service issues that were supposed to take days, and I had my fixed vehicle back in less than 24 hours. Volvo Cars Annapolis is where I always. I had service issues that were supposed to take days, and I had my fixed vehicle back in less than 24 hours. Volvo Cars Annapolis is where I will be going for future service needs. More

My vehicle was returned to me dirtier than I brought it in. That is a poor customer service. The only 5 star encounter I had was with a young male in the service department and a salesman named Bill Robi in. That is a poor customer service. The only 5 star encounter I had was with a young male in the service department and a salesman named Bill Robinson. More

Service provided as expected and in a shorter time frame than I had anticipated! It was fine. than I had anticipated! It was fine. More