Volvo Cars Annapolis - Service Center

Michelle and Travis were very knowledgeable and professional. I appreciated all their help, Michelle with maintenance and Travis with potentially in the near future purchasing a new car. professional. I appreciated all their help, Michelle with maintenance and Travis with potentially in the near future purchasing a new car. More

I was only in for a Volvo update HOWEVER, Michelle Lenart exceeded the norm. She took the XC-60 right into line, written up in a flash, made us feel welcomed and car ready before promised time. Waiting room exceeded the norm. She took the XC-60 right into line, written up in a flash, made us feel welcomed and car ready before promised time. Waiting room was clean, coffee hot so what else could we need ? More

Kevin was professional, knowledgeable and very detailed regarding my time, experience and the service I received while at the Volvo of Annapolis. I look forward to working with Kevin again. regarding my time, experience and the service I received while at the Volvo of Annapolis. I look forward to working with Kevin again. More

Service appointment was prompt and informative. Customer service was very good and had me in and out as quickly as possible. Customer service was very good and had me in and out as quickly as possible. More

Very busy dealership. Wish they had more loaners to give while getting your car maintenance, however, staffing was very kind and professional Wish they had more loaners to give while getting your car maintenance, however, staffing was very kind and professional More

Kevin was great to work with. Efficient and VERY knowledgeable. He explained all work that would be done and called me as soon as it was completed. Outstanding representative. Efficient and VERY knowledgeable. He explained all work that would be done and called me as soon as it was completed. Outstanding representative. More

Shawn Fenwick, Service Manager, Meet us when we arrived and went for a ride with me to help find the noise I was hearing in our 2019 XC60. He diagnosed the issue as a tire noise and agreed to rotate the ti and went for a ride with me to help find the noise I was hearing in our 2019 XC60. He diagnosed the issue as a tire noise and agreed to rotate the tires. It was also determined that I needed new brakes and rotors which were replaced at a very reasonable price. All said, the work was done in a reasonable amount of time and the work done resolved the problem. Overall very satisfied with the results. The only reason I did not give a “5” rating was that there is a limited availability of loaner cars. Not an issue this time since the work work was performed in a timely fashion but could be if more extensive work was needed as I live about 2 hours from the dealership. Overall, I was very satisfied with the service I received. More

Left the dealership for the 3rd time without issue being resolved. A purge valve problem still exists. My check engine light remains lit on dash. I won’t be able to tell IF another problem arises. resolved. A purge valve problem still exists. My check engine light remains lit on dash. I won’t be able to tell IF another problem arises. More

Kevin, the service writer fred the technician were great trying to figure this out and I know it was a difficult one and everybody did a great job that was involved I appreciate everything they did. You’re trying to figure this out and I know it was a difficult one and everybody did a great job that was involved I appreciate everything they did. You’re lucky to have great people like that that work for you I’ve been in this business since 1978 and they are definitely good people. Thanks again. More

I got a same-day appointment and the technicians went the extra mile to figure out a no-cost software fix for my problem. extra mile to figure out a no-cost software fix for my problem. More