Volvo Cars Annapolis - Service Center

My experience with staff at Annapolis Volvo has been professional, responsive and accommodating. Great service. professional, responsive and accommodating. Great service. More

Kevin Hull worked with me to solve a problem that was caused by a repair carried out elsewhere. He provided me with Uber transportation while my car was being worked on and went to extraordinary lengt caused by a repair carried out elsewhere. He provided me with Uber transportation while my car was being worked on and went to extraordinary lengths to get the job done that day. He made sure that I was completely satisfied. This kind of service and consideration is very rare these days, and I highly recommend this dealership. More

The attn to detail and courtesy is outstanding. Bill Robertson (salesman) and Kevin Hull (service manager) are great! In March my Infotainment unit lost updates and I mistakenly made an appointmen Bill Robertson (salesman) and Kevin Hull (service manager) are great! In March my Infotainment unit lost updates and I mistakenly made an appointment for wrong Date. He graciously fit me in and took care of the issue. I am in IT Service Delivery and Client Services. The Annapolis, Maryland team is stellar. Oh and I love, love my 2023 XC40. Just wish that it would warn me if I leave the moonroof open so as not to soil the shade if it happens to rain. Oh and would love to know how to remove stains on leather seat. Yosemont Strong More

The only negatives are finding timely appointments and the lack of loaner cars, otherwise the staff, service and facility are great! the lack of loaner cars, otherwise the staff, service and facility are great! More

Not sure if management changed for the service department but this last oil change experience was the best one yet. If they could lower the price for long time customers it would be even better! but this last oil change experience was the best one yet. If they could lower the price for long time customers it would be even better! More

None of the service staff I have dealt with since 2006 are there and I was less than impressed with the new staff. Had to wait 2 weeks for service to be ensured I would get a loaner (live aprox. 45 miles are there and I was less than impressed with the new staff. Had to wait 2 weeks for service to be ensured I would get a loaner (live aprox. 45 miles away). One of the scheduled services I was told I was due for was a timing belt replacement, but when I picked my car up, I was told I had a timing chain, not a belt, so replacement was not needed. Shouldn't a service person know what type of equipment is in a particular model of Volvo if they work at a dealership?? Also, my carpet was dirty and it was not when I left it. No floor protectors??? Significat erosion of trust and for he first time since 2006, I question the quality of service my car received. More

Ms. Lenart was very helpful and excellent at the desk. The technician communicated with me in a timely manner and explained the issues and fixed them. The technician communicated with me in a timely manner and explained the issues and fixed them. More

Responsive easy schedule received on time work finished on time. Waiting area clean and snacks available on time. Waiting area clean and snacks available More

Excellent facilities and courteous staff. I appreciate the service here. Thank you. Nothing more to say. I appreciate the service here. Thank you. Nothing more to say. More

awesome service, provided uber to and from my home - couldn't have been more gracious. I feel like the service has gotten better. couldn't have been more gracious. I feel like the service has gotten better. More