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Volvo Cars Annapolis - Service Center
Annapolis, MD
1,332 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,332 Reviews of Volvo Cars Annapolis - Service Center
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February 06, 2019
Good Samaritan Thursday, January 31, 2019, my wife and I were on our way to Easton, Maryland to close on the sale of a second home we had in the family for 33 years Thursday, January 31, 2019, my wife and I were on our way to Easton, Maryland to close on the sale of a second home we had in the family for 33 years. About two miles west of Annapolis on Route 50 our 2005 Volvo XCE lost power and went into "reduced power mode". We pulled over and restarted and it resumed normal power, but when we put on the cruise control, it went to low power again. We pulled over, restarted and while the engine got back to full power, out of concern that we might break down again, we left the cruise control off and drove slowly to Annapolis Volvo where I had stopped in previous years for service. Our regular DC area dealer is Ourisman Volvo of Bethesda (formerly Martins). Mr. Turner the service rep was sympathetic and extremely helpful. We had an 11:00 a.. closing at Eastern Title and it was 10:30 when we arrived at Annapolis Volvo. Mr. Turner said he'd need to run a diagnostic before declaring the car safe and it might take a few hours. He offered a loaner car so we could make our closing. We arrived in Easton only about 20 minutes late and the closing took place. As it turned out the car needed parts that had to be ordered and would not be ready for at least 4 days. But the loaner car saved our lives as we drove it back to DC following the closing and, as predicted by Mr. Turner, our 2005 Volvo was ready on Monday, Feb. 5. We are shall be forever grateful for the kindness and professionalism shown us by the staff at Annapolis Volvo. So much so, that when I picked up our repaired XCE on Tuesday, the 5th, I went to the showroom and looked at the 2019 XC 60s. Mr. Lam waited on me and sent me materials. Thank you Annapolis Volvo for being there for us. Stephen Danzansky More
by steve
Verified CustomerEmployees Worked With
Mr. Turner, Thom Lamm
January 11, 2019
XC60 Tire noise I purchased an XC60 and at 20K miles I complained about tire noise and wobbling. They checked it out and said there was nothing they could do about it I purchased an XC60 and at 20K miles I complained about tire noise and wobbling. They checked it out and said there was nothing they could do about it because of the brand of tires that came with it. I returned at 30K with the same problem and talked to Anthony the Sales Manager and he said he would see what he could do but never got back to me or returned my calls. Not a customer friendly dealership. An expensive car should not have those problems. More
by Walt
August 08, 2018
Awful experience at Volvo Cars Annapolis I purchased a brand new Volvo XC 90 inscription from Volvo of Annapolis and absolutely fell in love with the vehicle. Unfortunately this changed afte I purchased a brand new Volvo XC 90 inscription from Volvo of Annapolis and absolutely fell in love with the vehicle. Unfortunately this changed after taking it in for the first service and a factory recall on the airbags. Annapolis Volvo service department completely destroyed the interior of my vehicle ranging from grease all over the blonde interior, the random screws left in the cup holder that I assume should be holding something in place, scratches on the interior plastic, breaking the sunshade motor, loose headliner, interior columns not lining up correctly and coming undone, chips out of the paint from the service department taking it to a third party without my consent and even leaving the vehicle with less than 5 miles of fuel when picking it up, just to name a few. My vehicle has been back to the service department 3 times and these issues still go unresolved. The owner of Volvo Cars Annapolis completely brushed me off and put these problems on the VP of Volvo Cars Annapolis (Pat Wergin) who at best made nothing more than empty promises who has also wiped his hands clean of the problems caused by his service department. I have been left with no choice but to sell the vehicle and go back to Mercedes as I refuse to deal with this kind of customer service. Volvo wants to market themselves in the luxury vehicle category however the service department does not reflect the purchase of a 70k vehicle. I will absolutely not recommend Volvo Cars of Annapolis and will be reporting them to the appropriate agencies. More
by Matthew_05
August 21, 2017
Service department are dishonest thieves I needed a breather valve replaced on my 2008 V-50. It's a known problem, covered under recall for most cars but not my particular VIN. Was told that I needed a breather valve replaced on my 2008 V-50. It's a known problem, covered under recall for most cars but not my particular VIN. Was told that if I had done my oil servicing at the dealer they would have been able to take care of me, but since I hadn't I was out of luck. That's pretty poor (I put s l e a z y but apparently DealerRater doesn't want any Volvo dealer called that so they say it's a profane word!) for a Volvo dealer, but OK, how much will it cost to replace? I'm told it's six hours of labor "per the Volvo shop manual" so I get charged for 6 hours plus the part, no matter what. I buy the OEM part for almost half what they quoted, spend 15 minutes watching a YouTube video on how to change the part and 45 minutes changing it. I timed it, just to be sure. Now presumably Annapolis Volvo has professional mechanics on staff, who are experts on working on Volvos. Which means that if this weekend warrior could do the job in an hour they could easily do it in less. And yet they are going to charge me for 6 hours of work, because that's what the service manual says. How is that not illegal again? How often do they do this. I just bought a brand new 2018 XC-90. I went with Overseas Delivery from a dealer in NC and am picking up at Silver Springs Volvo. I will NEVER buy a car or spend a dime in service at Annapolis Volvo, business that was there's to loose since I live 5 minutes away from the dealership and will be buying Volvos for the next 30 years. More
by Sig
Employees Worked With
NA
July 31, 2017
Poor customer service It seems to be the case that every time this dealership's SERVICE department messes up, they do everything except apologize. Stop with the excuses and It seems to be the case that every time this dealership's SERVICE department messes up, they do everything except apologize. Stop with the excuses and just say "I'm sorry", which will earn you better respect. I have nothing bad to say about their SALES department, since they have always worked well in selling us vehicles with no pressure. But because the service department is lacking in deference towards their customers, it is time for me to find another Volvo dealership. More
by DWS
Employees Worked With
Don't want to remember
April 28, 2017
Great customer service. Drove in without an appointment and Walt assured me that he would do his best to fit me in. He kept me informed during the diagnostic process and work Drove in without an appointment and Walt assured me that he would do his best to fit me in. He kept me informed during the diagnostic process and worked to get the repair covered under warranty. Work was completed as promised. Great customer service. More
by Gary317
Employees Worked With
Walt Clements
November 30, 2016
Easy as Pie My experience with this lease my 2nd and my 5 Volvo was the easiest so far. Ryan did a great job with my questions regarding loyalty program discoun My experience with this lease my 2nd and my 5 Volvo was the easiest so far. Ryan did a great job with my questions regarding loyalty program discount, milage rates and made sure I was happy. All total it took less then 2 hours and the paper work was done and my car was ready with a full tank of gas! Ryan was the best. More
by diane boyea
Employees Worked With
Ryan Crawford
March 17, 2016
"Always a great experience and attention to deail!!!!" As always, Mr. Luis Cabrera makes for a great experience. Just yesterday, my wife had to bring her car in and Luis made sure that everything was handl As always, Mr. Luis Cabrera makes for a great experience. Just yesterday, my wife had to bring her car in and Luis made sure that everything was handled. He and the staff at Annapolis Volvo, is the premier reason why our family has bought our last two Volvos here. -Zanes More
by zanesc
Employees Worked With
Luis Cabrera
March 16, 2016
Exceptional Service at Annapolis Volvo I cannot say enough about Mr. Luis Cabrera at Annapolis Volvo! I have been a Volvo customer for 8 years and Luis is the reason I have remained with A I cannot say enough about Mr. Luis Cabrera at Annapolis Volvo! I have been a Volvo customer for 8 years and Luis is the reason I have remained with Annapolis Volvo's service team. Each time I bring my car in for service, he thoroughly explains the service being rendered and let's me know if there is any issue discovered that should be addressed in the service. He is extremely knowledge and is always available when I call with a question about my vehicle between services. When considering a car purchase in the future, Volvo will probably be my choice due to the exceptional service experience I have had at Annapolis Volvo with Mr. Cabrera. More
by Godzgurl
Employees Worked With
Luis Cabrera
March 04, 2016
VOLVO DEVOTEE SINCE 1968 Today I had another exceptional service experience with the Service Team having been cared for by Louis. He and Walt have helped me cement my brand l Today I had another exceptional service experience with the Service Team having been cared for by Louis. He and Walt have helped me cement my brand loyalty over many years. No detail goes unnoticed and acted upon, and I always retrieve my car having been called first and knowing what has been done and why. With forty plus years of driving and owning Volvos, I have experienced an evolution from safety and functionality to safety, functionality, and beauty in clean design. Thank you for your loyal service over the years, Walter Clements and Louis Cabrera... You're the BEST! More
by Volvo Devotee
Employees Worked With
Walt Clements, Luis Cabrera
