Volvo Cars Annapolis - Service Center

Semi-Emergency with No Appointment I had to do a drop in to check on a scraping sound. They were able to fit me in mid-day, and had a diagnosis in less than an hour and repaired within I had to do a drop in to check on a scraping sound. They were able to fit me in mid-day, and had a diagnosis in less than an hour and repaired within 2 hours. The problem was fixed, the car returned vacuumed and washed and a cup of coffee while I waited. It is always like this, and I cannot imagine better service experience anywhere. Always dependable! More

Home away from home They make you feel like you are dealing with a close relative and you are at home. There is a place for work and a place to relax They make you feel like you are dealing with a close relative and you are at home. There is a place for work and a place to relax More

Annapolis Volvo Tops in Service! Have purchased several Volvo’s over the years from Annapolis Volvo and they were all serviced there. The service staff are very courteous and friendl Have purchased several Volvo’s over the years from Annapolis Volvo and they were all serviced there. The service staff are very courteous and friendly. The work is excellent! More

100k maintains Great service, friendly and professional staff. I would recommend Annapolis Volvo to all of my friends! And I enjoyed your snacks and especially the Great service, friendly and professional staff. I would recommend Annapolis Volvo to all of my friends! And I enjoyed your snacks and especially the hit chocolate! More

Good Samaritan Thursday, January 31, 2019, my wife and I were on our way to Easton, Maryland to close on the sale of a second home we had in the family for 33 years Thursday, January 31, 2019, my wife and I were on our way to Easton, Maryland to close on the sale of a second home we had in the family for 33 years. About two miles west of Annapolis on Route 50 our 2005 Volvo XCE lost power and went into "reduced power mode". We pulled over and restarted and it resumed normal power, but when we put on the cruise control, it went to low power again. We pulled over, restarted and while the engine got back to full power, out of concern that we might break down again, we left the cruise control off and drove slowly to Annapolis Volvo where I had stopped in previous years for service. Our regular DC area dealer is Ourisman Volvo of Bethesda (formerly Martins). Mr. Turner the service rep was sympathetic and extremely helpful. We had an 11:00 a.. closing at Eastern Title and it was 10:30 when we arrived at Annapolis Volvo. Mr. Turner said he'd need to run a diagnostic before declaring the car safe and it might take a few hours. He offered a loaner car so we could make our closing. We arrived in Easton only about 20 minutes late and the closing took place. As it turned out the car needed parts that had to be ordered and would not be ready for at least 4 days. But the loaner car saved our lives as we drove it back to DC following the closing and, as predicted by Mr. Turner, our 2005 Volvo was ready on Monday, Feb. 5. We are shall be forever grateful for the kindness and professionalism shown us by the staff at Annapolis Volvo. So much so, that when I picked up our repaired XCE on Tuesday, the 5th, I went to the showroom and looked at the 2019 XC 60s. Mr. Lam waited on me and sent me materials. Thank you Annapolis Volvo for being there for us. Stephen Danzansky More

XC60 Tire noise I purchased an XC60 and at 20K miles I complained about tire noise and wobbling. They checked it out and said there was nothing they could do about it I purchased an XC60 and at 20K miles I complained about tire noise and wobbling. They checked it out and said there was nothing they could do about it because of the brand of tires that came with it. I returned at 30K with the same problem and talked to Anthony the Sales Manager and he said he would see what he could do but never got back to me or returned my calls. Not a customer friendly dealership. An expensive car should not have those problems. More

Awful experience at Volvo Cars Annapolis I purchased a brand new Volvo XC 90 inscription from Volvo of Annapolis and absolutely fell in love with the vehicle. Unfortunately this changed afte I purchased a brand new Volvo XC 90 inscription from Volvo of Annapolis and absolutely fell in love with the vehicle. Unfortunately this changed after taking it in for the first service and a factory recall on the airbags. Annapolis Volvo service department completely destroyed the interior of my vehicle ranging from grease all over the blonde interior, the random screws left in the cup holder that I assume should be holding something in place, scratches on the interior plastic, breaking the sunshade motor, loose headliner, interior columns not lining up correctly and coming undone, chips out of the paint from the service department taking it to a third party without my consent and even leaving the vehicle with less than 5 miles of fuel when picking it up, just to name a few. My vehicle has been back to the service department 3 times and these issues still go unresolved. The owner of Volvo Cars Annapolis completely brushed me off and put these problems on the VP of Volvo Cars Annapolis (Pat Wergin) who at best made nothing more than empty promises who has also wiped his hands clean of the problems caused by his service department. I have been left with no choice but to sell the vehicle and go back to Mercedes as I refuse to deal with this kind of customer service. Volvo wants to market themselves in the luxury vehicle category however the service department does not reflect the purchase of a 70k vehicle. I will absolutely not recommend Volvo Cars of Annapolis and will be reporting them to the appropriate agencies. More