Volvo Cars Annapolis - Service Center

Excellent Service Great experience- thanks! Friendly service. Great waiting area - I was able to do work at the desk/computer room while waiting. Coffee and other amen Great experience- thanks! Friendly service. Great waiting area - I was able to do work at the desk/computer room while waiting. Coffee and other amenities are great also. More

Perfect, as expected Took car in for regular maintenance check. Since the car only has 15;000 miles, I was not anticipating an issue and was not disappointed. Took car in for regular maintenance check. Since the car only has 15;000 miles, I was not anticipating an issue and was not disappointed. More

annual service Have had all my Volvos serviced at Annapolis Volvo for the past 15 years. I know it will always be professional, prompt, polite, throughout, and profi Have had all my Volvos serviced at Annapolis Volvo for the past 15 years. I know it will always be professional, prompt, polite, throughout, and proficient. This year's was no exception. More

Excellent experience Greeted quickly and politely, paperwork was ready, repairs done well. Comfortable waiting area and snacks. Was very easy to schedule appointment onl Greeted quickly and politely, paperwork was ready, repairs done well. Comfortable waiting area and snacks. Was very easy to schedule appointment online and able to get in quickly More

Semi-Emergency with No Appointment I had to do a drop in to check on a scraping sound. They were able to fit me in mid-day, and had a diagnosis in less than an hour and repaired within I had to do a drop in to check on a scraping sound. They were able to fit me in mid-day, and had a diagnosis in less than an hour and repaired within 2 hours. The problem was fixed, the car returned vacuumed and washed and a cup of coffee while I waited. It is always like this, and I cannot imagine better service experience anywhere. Always dependable! More

Home away from home They make you feel like you are dealing with a close relative and you are at home. There is a place for work and a place to relax They make you feel like you are dealing with a close relative and you are at home. There is a place for work and a place to relax More

Annapolis Volvo Tops in Service! Have purchased several Volvo’s over the years from Annapolis Volvo and they were all serviced there. The service staff are very courteous and friendl Have purchased several Volvo’s over the years from Annapolis Volvo and they were all serviced there. The service staff are very courteous and friendly. The work is excellent! More

100k maintains Great service, friendly and professional staff. I would recommend Annapolis Volvo to all of my friends! And I enjoyed your snacks and especially the Great service, friendly and professional staff. I would recommend Annapolis Volvo to all of my friends! And I enjoyed your snacks and especially the hit chocolate! More

Good Samaritan Thursday, January 31, 2019, my wife and I were on our way to Easton, Maryland to close on the sale of a second home we had in the family for 33 years Thursday, January 31, 2019, my wife and I were on our way to Easton, Maryland to close on the sale of a second home we had in the family for 33 years. About two miles west of Annapolis on Route 50 our 2005 Volvo XCE lost power and went into "reduced power mode". We pulled over and restarted and it resumed normal power, but when we put on the cruise control, it went to low power again. We pulled over, restarted and while the engine got back to full power, out of concern that we might break down again, we left the cruise control off and drove slowly to Annapolis Volvo where I had stopped in previous years for service. Our regular DC area dealer is Ourisman Volvo of Bethesda (formerly Martins). Mr. Turner the service rep was sympathetic and extremely helpful. We had an 11:00 a.. closing at Eastern Title and it was 10:30 when we arrived at Annapolis Volvo. Mr. Turner said he'd need to run a diagnostic before declaring the car safe and it might take a few hours. He offered a loaner car so we could make our closing. We arrived in Easton only about 20 minutes late and the closing took place. As it turned out the car needed parts that had to be ordered and would not be ready for at least 4 days. But the loaner car saved our lives as we drove it back to DC following the closing and, as predicted by Mr. Turner, our 2005 Volvo was ready on Monday, Feb. 5. We are shall be forever grateful for the kindness and professionalism shown us by the staff at Annapolis Volvo. So much so, that when I picked up our repaired XCE on Tuesday, the 5th, I went to the showroom and looked at the 2019 XC 60s. Mr. Lam waited on me and sent me materials. Thank you Annapolis Volvo for being there for us. Stephen Danzansky More

XC60 Tire noise I purchased an XC60 and at 20K miles I complained about tire noise and wobbling. They checked it out and said there was nothing they could do about it I purchased an XC60 and at 20K miles I complained about tire noise and wobbling. They checked it out and said there was nothing they could do about it because of the brand of tires that came with it. I returned at 30K with the same problem and talked to Anthony the Sales Manager and he said he would see what he could do but never got back to me or returned my calls. Not a customer friendly dealership. An expensive car should not have those problems. More