Volvo Cars Annapolis - Service Center

Interaction with employees was excellent. Excellent customer The service team went above and beyond to ensure my first experience with the service department was great. Overall, everything was Excellent. Job Wel The service team went above and beyond to ensure my first experience with the service department was great. Overall, everything was Excellent. Job Well done!!! More

Walt keeps me coming back. Emergency call on Monday morning at 8am to “schedule” a flat tire replacement was answered by Walt with an immediate response of “bring it right in an Emergency call on Monday morning at 8am to “schedule” a flat tire replacement was answered by Walt with an immediate response of “bring it right in and we will take care of it” While Walt was busy and I was met by another associate upon arrival, he was prompt in follow up, proposing solution to tire replacement and ensuring that I was on my way within 90 minutes. I have Had 6 Volvo’s servicd at Annapolis Volvo over 20 year, because of Walt and Luis , and the integrity they bring to the organization. Keep them and you will keep me as a customer... and I continue to tell two friends.... More

Good but could be so much better Took my XC90 in for 70,000 mile checkup. They were fairly easy to work with getting an appointment and the time spent waiting for the checkup to be c Took my XC90 in for 70,000 mile checkup. They were fairly easy to work with getting an appointment and the time spent waiting for the checkup to be completed. However, like most service centers at a dealership, something is always wrong and needs additional repairs and cost. This visit was no exception. I take care of my vehicles so this was not a problem, the problem is after spending twice than what I was told initially it would cost and waiting an addition 2 hours to complete the repairs I drive home and the engine light comes on again. This is typical when dealing with Annapolis Volvo Service nothing is ever easy or done the first time. While they are pleasant i would rather deal with some grumpiness and get it right the first time. More

Luis was very professional and efficient. Luis was very nice over the phone, When I came in, he was prompt with the paperwork and the rental car. When I came back to get my vehicle, it did Luis was very nice over the phone, When I came in, he was prompt with the paperwork and the rental car. When I came back to get my vehicle, it did not take long at all. Both times I walked in, I was greeted with a smile and it was pleasant. More

Excellent service! My father bought a BMW and Miguel was exceptional when it came to explaining everything to my father. He made sure he went over every single detail ab My father bought a BMW and Miguel was exceptional when it came to explaining everything to my father. He made sure he went over every single detail about the car and answered any questions we had. He made our experience great by being so helping and professional! More

Efficient Service I arranged to have maintenance repairs done to my Volvo XC90. I scheduled everything with Luis, using e-mail. I live 2 hours away. They were very a I arranged to have maintenance repairs done to my Volvo XC90. I scheduled everything with Luis, using e-mail. I live 2 hours away. They were very accommodating and efficient. I was kept informed of the repair status and everything was completed as promised. I would definitely recommend this Dealership. More

Great service by Luis, great work by Khris Luis at the front desk and Khris working on the car make a great pair. Both of them take great pride in what they do and work together to make sure t Luis at the front desk and Khris working on the car make a great pair. Both of them take great pride in what they do and work together to make sure the job is done right and on time. They are great at explaining what they are going to do and then what they did. I would not want anyone else working on my car. The Volvo service center is the best. Everyone there goes out of there way to give you the best service. They are great with loaner cars if you need one. The waiting area is great also and you get a nice clean car back. More

Excellent customer service When I called for an appointment it was made as soon as possible and the issue was identified and repaired by the knowledgeable staffs. The wait time When I called for an appointment it was made as soon as possible and the issue was identified and repaired by the knowledgeable staffs. The wait time is as expected. More

Again great service! Walt is truly a great asset to Annapolis Volvo. I have seen Walt over the years put the customer first, regardless if there first time or long time c Walt is truly a great asset to Annapolis Volvo. I have seen Walt over the years put the customer first, regardless if there first time or long time customer. More

Car repair The issue was quickly identified and the wait time was minimal. I did not have to wait long for an appointment. Annapolis Volvo is the only dealership The issue was quickly identified and the wait time was minimal. I did not have to wait long for an appointment. Annapolis Volvo is the only dealership that services my vehicle. More