Volvo Cars Annapolis - Service Center

Great service, knowledgeable staff. Volvo of Annapolis has great customer service, both the sales staff and the service staff. Service department (Karwin Turner) explained all the work Volvo of Annapolis has great customer service, both the sales staff and the service staff. Service department (Karwin Turner) explained all the work completed on the car as well as diagnostic information clearly. More

Annapolis Volvo Service Department Luis always goes above and beyond to make sure that you are comfortable and satisfied with your service experience. He also ensures that all of my con Luis always goes above and beyond to make sure that you are comfortable and satisfied with your service experience. He also ensures that all of my concerns are addressed. More

Love my service advisor and the entire crew Annapolis Volvo has a great service department. The personnel are courteous, caring, and professional. The loaner car program is unparalleled. The wai Annapolis Volvo has a great service department. The personnel are courteous, caring, and professional. The loaner car program is unparalleled. The waiting area is clean and cheerful. The snacks and beverages are great. More

car service All were friendly great customer service. Fast and efficent. The car was ready when they started. Discussed my next service appt should be. They are All were friendly great customer service. Fast and efficent. The car was ready when they started. Discussed my next service appt should be. They are all very professional. I purchased my car there. More

Awesome Great customer service. Told me what I needed done and scheduled quickly. With a trip coming up we will now be safe on the road Great customer service. Told me what I needed done and scheduled quickly. With a trip coming up we will now be safe on the road More

Excellent service From the moment I walked in, to the moment I drove out, I was very favorably impressed with the team at Volvo Annapolis. They took care of the proble From the moment I walked in, to the moment I drove out, I was very favorably impressed with the team at Volvo Annapolis. They took care of the problems with my car with professionalism, a positive attitude and kindness (and because of the warranty it was free as well!) Because I live one hour from Annapolis I asked, and was given, a loaner car and was able to get quite a bit accomplished during the afternoon. It would have been a long, boring day without the car. The one complaint would be that I arrived at the scheduled time and they did not take my car back until the time I was told that it would be ready. That added another hour to the day there, but because I had the loaner I drove back into Annapolis and found a few more things to accomplish. Overall, I had a positive experience. More

New Volvo Customer This was my 1st service as a 1st time owner of a volvo. Luis Cabrera provided excellent customer service. The facility was clean and comfortable whi This was my 1st service as a 1st time owner of a volvo. Luis Cabrera provided excellent customer service. The facility was clean and comfortable while I waited. I was also able to use the work station while waiting. Very friendly atmosphere. Great experience! Thank you! More

Efficient prompt Problem promptly solved; road hazard prob with tiire frustrating so soon on a new car but not the car or dealers fault so hopefully will not be recurr Problem promptly solved; road hazard prob with tiire frustrating so soon on a new car but not the car or dealers fault so hopefully will not be recurrent More

2000 Volvo XC One of your mechanics took my key tag. I had a note left for Walt on saturday and I havent got a call back. The tag is a red strip with the words "R One of your mechanics took my key tag. I had a note left for Walt on saturday and I havent got a call back. The tag is a red strip with the words "Remove before Flight". Id like it back. WRT to the work, no diagnostics were done on the car (extremely soft brake pedal), yet I got a quote for $2200 of brake work, after spending $350 the previous week on what was supposed to be a brake flush and bleed, but turned into a master cyl reservoir replacement as well. Why? Because your mechanic over pressurized the reservoir and cracked the res, which wasnt leaking when I brought it in. I ate the cost because, yeah it was crazed and old - but not cracked. I drove the car home inthe same condition I brought it in. Thats how I know you didnt do any diagnostics. Ive used your services off an on since 2001, and it hasnt changed. Kudos to Walt for skipping the cost of the second look which didnt happen anyway. And yeah, I once wrenched for a living too. More

service rep was very good still have problems The Service rep. was very nice to deal with. My had hoped that the problems were solved but the screen went black again for a 1 minute and then came The Service rep. was very nice to deal with. My had hoped that the problems were solved but the screen went black again for a 1 minute and then came on. This car has had nothing but issues since I brought it. I sure am not getting what I paid for. This is the second time to replace temp guage hope that works. I donot know what else to do! I will not buy any volvo product again More