Volvo Cars Annapolis - Service Center

Recall nightmare Took my 2016 XC90 in for a recall. The initial process with service advisor was ok. I was given a loaner car which was great so everything was good un Took my 2016 XC90 in for a recall. The initial process with service advisor was ok. I was given a loaner car which was great so everything was good until returning back to pickup my vehicle. After getting my vehicle and departing from the dealership as I merge onto the hwy I notice the catalytic converter warning light appearing on my dash. Remember I just took my car in for a major recall so Im scared and livid at this point. I tried calling the dealer to ask for service advisor Carwin and he doesnt pick up his phone so I leave a message. At this point im stuck in traffic so I call the main number and I get no one. So I hang up and call the main number again and I tell the receptionist whats going on so she transfers me to Carwins the service advisor phone and still no answer so I send a text to the text notification that was initially sent to me stating that my car was ready for pickup but still no response. So I arrive back at the dealership and tell the Mr Carwin what happened but he seems unphased and disinterested in what happened. Im not sure but maybe thats his personality but it made me feel like I was a bother and overreacting. Ultimately he did have the technician fix the problem explaining to me what happened afterwards but overall just not a good experience. Been having my Volvos serviced at Annapolis for years and hope to continue. Hopefully my next visit will be a positive one. I think customer service should be Annapolis Volvo top priority and when issues arise it should be handled with more empathy and humility. We shall see More

Holt 2005 & 2008 XC90 Very helpful and knowledgeable. I currently have 4 Volvo’s and will continue to bring them to Annapolis for service. I will also recommend your center Very helpful and knowledgeable. I currently have 4 Volvo’s and will continue to bring them to Annapolis for service. I will also recommend your center to friends and family. More

105000 mile maintenance The service rep, Walt Clements, kept me well updated. Service was excellent and my Volvo was ready for pick up when I arrived at the dealership. The service rep, Walt Clements, kept me well updated. Service was excellent and my Volvo was ready for pick up when I arrived at the dealership. More

Fast, Friendly service Fast check in, took me earlier then my scheduled appointment. Performed service and gave me a brand new loaner car. I live 2 1/2 hours away and always Fast check in, took me earlier then my scheduled appointment. Performed service and gave me a brand new loaner car. I live 2 1/2 hours away and always schedule when I’m in town visiting. More

Trustworthy and reliable service Whether I need regular maintenance or car troubles, I feel free to contact Walt Clement or Luis Cabrera. I explain what I'm experiencing and usually c Whether I need regular maintenance or car troubles, I feel free to contact Walt Clement or Luis Cabrera. I explain what I'm experiencing and usually can bring it in within 24-48 hours from the time I I've called for service. I'm always contacted with what the problem(s) is/are before any work is done. The service is great and I can feel the difference after my vehicle has been worked on. More

new keys Luis consistently superb in every way Very responsive rapid turn around excellent understanding of vehicle and alternatives for service Big reason Luis consistently superb in every way Very responsive rapid turn around excellent understanding of vehicle and alternatives for service Big reason to use Annapolis Volvo More

Car received on time, done on time and at quoted rate. 2011 Volvo XC70 routine maintenance plus requested brake service. All done quickly. Was able to make appointment on my schedule. Work was done very we 2011 Volvo XC70 routine maintenance plus requested brake service. All done quickly. Was able to make appointment on my schedule. Work was done very well and at the rate I was quoted. More

Service Excellent service and very courtesy. Luis went out of his way to ensure my car was serviced and I was back on the road in a timely fashion Excellent service and very courtesy. Luis went out of his way to ensure my car was serviced and I was back on the road in a timely fashion More

trouble shooting I have been an Annapolis Volvo customer since 1986. I would not go anywhere else. Their service is excellent. Even when I have taken my car in du I have been an Annapolis Volvo customer since 1986. I would not go anywhere else. Their service is excellent. Even when I have taken my car in due to an unexplainable problem, they have found a way to take care of me. The staff is pleasant, helpful and very professional. More

Flat tire emergency repair You can never predict when a tire goes flat and when it does finding a convenient fast remedy is difficult. Unless you have a nearby option like Anna You can never predict when a tire goes flat and when it does finding a convenient fast remedy is difficult. Unless you have a nearby option like Annapolis Volvo. Louis found some open time available in the schedule, I brought my vehicle in immediately and within less than an hour my tire was fixed and my car washed. More