Volvo Cars Annapolis - Service Center

Great Service My car was repaired while I waited. Great job! Service tech was very friendly and explained the repair. He also answered all of my questions. My car was repaired while I waited. Great job! Service tech was very friendly and explained the repair. He also answered all of my questions. More

92000 check up Karwin was great at keeping me informed throughout the day..... my vehicle wasn't ready and I had to keep the loaner over night. He was extremely hel Karwin was great at keeping me informed throughout the day..... my vehicle wasn't ready and I had to keep the loaner over night. He was extremely helpful. More

Great service and customer service. Outstanding customer service and excellent technicians that provided a quick resolution for my vehicles mechanical issue. This service was provided w Outstanding customer service and excellent technicians that provided a quick resolution for my vehicles mechanical issue. This service was provided while I waited for my vehicle within an hour. Outstanding! More

Great Service Easy to get in and out of the service center. Explains everything and the job gets done. Was able to get a loaner car, which made things even better. Easy to get in and out of the service center. Explains everything and the job gets done. Was able to get a loaner car, which made things even better. More

GREAT SERVICE I received timely, honest service from your service department. I'm glad I decided to give your service department a chance. I'll surly be back to ser I received timely, honest service from your service department. I'm glad I decided to give your service department a chance. I'll surly be back to service all of my vehicles. More

Taking care of our XC90 means taking care of our son Walt has been our go to service guy for years. The 2005 XC90 (240k miles) was passed down to our teenage son to drive last year. So, keeping it and Walt has been our go to service guy for years. The 2005 XC90 (240k miles) was passed down to our teenage son to drive last year. So, keeping it and our son safe is our biggest concern. Walt and the Service Team do a great job keeping the car safe, and functioning. The team keeps us informed of needed repairs and is very efficient getting the car completed on time More

Service-Great Service from the front desk Host named Louis It was easy to get in, tired repair done in a timely manner. When leaving the money machine was down. Louis didn't hold us up for payment. My husban It was easy to get in, tired repair done in a timely manner. When leaving the money machine was down. Louis didn't hold us up for payment. My husband and I needed to get to work. Louis told us that he would call us later to get our card for payment. We were able to get to work on time and Louis called later for payment. Thank you. More

Job well done Courteous, knowledgeable, kept me apprised Of stays of repair as work proceded. Loaner car is a big help. Recommend a famiRization with safety featu Courteous, knowledgeable, kept me apprised Of stays of repair as work proceded. Loaner car is a big help. Recommend a famiRization with safety features ie lane assist and front braking and how to turn feature on and off. More

Great service! The Annapolis Volvo service team always provides excellent service. Luis Cabrera is the best - he gets us in and out quickly. The work performed is The Annapolis Volvo service team always provides excellent service. Luis Cabrera is the best - he gets us in and out quickly. The work performed is always well done. We’ve purchased 4 Volvo’s from Annapolis Volvo and wouldn’t think of going anywhere else! More

Recall nightmare Took my 2016 XC90 in for a recall. The initial process with service advisor was ok. I was given a loaner car which was great so everything was good un Took my 2016 XC90 in for a recall. The initial process with service advisor was ok. I was given a loaner car which was great so everything was good until returning back to pickup my vehicle. After getting my vehicle and departing from the dealership as I merge onto the hwy I notice the catalytic converter warning light appearing on my dash. Remember I just took my car in for a major recall so Im scared and livid at this point. I tried calling the dealer to ask for service advisor Carwin and he doesnt pick up his phone so I leave a message. At this point im stuck in traffic so I call the main number and I get no one. So I hang up and call the main number again and I tell the receptionist whats going on so she transfers me to Carwins the service advisor phone and still no answer so I send a text to the text notification that was initially sent to me stating that my car was ready for pickup but still no response. So I arrive back at the dealership and tell the Mr Carwin what happened but he seems unphased and disinterested in what happened. Im not sure but maybe thats his personality but it made me feel like I was a bother and overreacting. Ultimately he did have the technician fix the problem explaining to me what happened afterwards but overall just not a good experience. Been having my Volvos serviced at Annapolis for years and hope to continue. Hopefully my next visit will be a positive one. I think customer service should be Annapolis Volvo top priority and when issues arise it should be handled with more empathy and humility. We shall see More