Volvo Cars Annapolis - Service Center

Kevin provided excellent customer service. He made sure I understood everything that I needed to know about the repair work needed on my car. I needed roadside assistance to tow my car to th He made sure I understood everything that I needed to know about the repair work needed on my car. I needed roadside assistance to tow my car to the dealership, the wait was short, and Kevin made sure I had a ride to the dealership when my car was ready for pickup. Every time I take my car in for service everything is always done in a very professional manner. I love Volvo Cars Annapolis. More

No waiting for appointment…thorough explanation of work needed and done with kind and caring staff. needed and done with kind and caring staff. More

They were very pleasant and make sure I was taken care of at every step of the process. at every step of the process. More

Kevin was very detailed and ensured I knew every step that my service was touching on. It’s always a pleasure to have him facilitate my maintenance and work with him on getting my routine service. that my service was touching on. It’s always a pleasure to have him facilitate my maintenance and work with him on getting my routine service. More

They didn’t put my seat belt back on correctly and I would like for the dealership to fix it correctly would like for the dealership to fix it correctly More

The service department was very responsive to an emergent issue that arose shortly after the vehicle's scheduled interval servicing. A non-standard code that could not be remedied using established software issue that arose shortly after the vehicle's scheduled interval servicing. A non-standard code that could not be remedied using established software debugging procedures was determined. The Annapolis Volvo service department contacted the Volvo USA service coordinator. A new software push to the vehicle from the NJ service department eliminated the code. The car was returned within 3 hours of my reporting the issue. Survey needs to add service department employees. Tom sold our family over 5 vehicles over the past 20 years. More

Michelle is great! She is super friendly and helpful with her customers! I would recommend her and Annapolis Volvo. She is super friendly and helpful with her customers! I would recommend her and Annapolis Volvo. More

Kevin is, hands down, the best service rep I have ever worked with at Volvo Annapolis. He is dedicated, attentive, and straightforward. He takes his customer’s concerns seriously and I know that I am genu worked with at Volvo Annapolis. He is dedicated, attentive, and straightforward. He takes his customer’s concerns seriously and I know that I am genuinely being listened to. I appreciate his, and the rest of the service team’s dedication and look forward to continuing to work with them. More

I appreciate the quick, convenient and thoroughness of the service and parts departments at the Annapolis Volvo Dealership. They are on time with appointments, and always pleasant to deal with. Waiting ar the service and parts departments at the Annapolis Volvo Dealership. They are on time with appointments, and always pleasant to deal with. Waiting area has an office and reading areas which are clean and comfortable. More

The service dept at Annapolis Volvo has always been attentive, thorough, and professional. Michelle was no different. I was surprised that I had to pay for tire rotation because I prepaid for service a attentive, thorough, and professional. Michelle was no different. I was surprised that I had to pay for tire rotation because I prepaid for service and maintenance for several year. It wasn’t that costly so I just paid it. I take my vehicle to Annapolis Volvo even though it’s farther Rand some of the suburban MD dealers. I purchased my vehicle here and have been please with everything. More