Volvo Cars Annapolis

Joe, our salesman was excellent. Everyone in the dealership was so friendly. Definitely, the best experience we have ever had with a dealership! Everyone in the dealership was so friendly. Definitely, the best experience we have ever had with a dealership! More

They were super easy to work with when buying my Volvo. They had a great selection of used cars and I ultimately change my mind on what I wanted. They had a great selection of used cars and I ultimately change my mind on what I wanted. More

Fast, excellent service! Waited for my car in the lounge, comfortable surroundings, friendly staff. Never disappoints! Waited for my car in the lounge, comfortable surroundings, friendly staff. Never disappoints! More

I've been a Volvo customer at this dealership for years - on my 2nd Volvo from them. Have always been impressed and happy with the level of service, but it seems to be declining. We had our 60k mile service on my 2nd Volvo from them. Have always been impressed and happy with the level of service, but it seems to be declining. We had our 60k mile service in December and no one alerted us to the front brakes and rotor wear that would need replacement soon. Instead, I called for an emergency appointment because I heard metal on metal when braking all of a sudden. Had they mentioned it, we could have avoided a full front replacement when they were metal on metal. When I asked how to avoid this happening again without being a mechanic myself, they said I had to be proactive and ask about the brake pad measurements at every service... I couldn't disagree more. A major reason for keeping up with service appointments is so the experts can alert you to upcoming needs. You expect a level of customer service from Volvo and that seems to be declining as well. The car used to be wiped and vacuumed after major repairs or service and it wasn't this time -- just went through the car wash. There were also no loaners available as I was told they sold them all. They were also too busy to give me a ride, so we had to shuffle our schedule in order to get the car in for this emergency repair that could have easily been avoided had they told us in December. I am wondering what we paid for with the 60k service and am pretty disappointed after this experience. More

We had a pleasant experience buying our new Volvo. Everyone from sales, finance and service were great. Everyone from sales, finance and service were great. More

I have purchased all of my Volvos and have had them serviced only at Annapolis Volvo. The staff is always professional, efficent, friendly, and courteous. Their service continues to be first rate ! serviced only at Annapolis Volvo. The staff is always professional, efficent, friendly, and courteous. Their service continues to be first rate ! I hope that in the near future they are able to reinstate the loaner program as waiting for hours for car repairs is a real pain. More

Great, easy pickup and experience! Car was perfect and the payment process was a breeze. Car was perfect and the payment process was a breeze. More

Bruce, Christian and the Finance gentleman was professional, Courteous,honest, and this was the best experience I have ever had getting a car. Thank you professional, Courteous,honest, and this was the best experience I have ever had getting a car. Thank you More

Awesome experience from the start! They were quick to respond and communicated well from the beginning! …Beyond thrilled! They were quick to respond and communicated well from the beginning! …Beyond thrilled! More

Everyone Mike, Tom, Cheryl & Cory were very patient working with me. I haven’t bought a new car in many years & things have changed so much. I want to be able to optimize the use of all the technology working with me. I haven’t bought a new car in many years & things have changed so much. I want to be able to optimize the use of all the technology that is in my new Volvo. More