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Volvo Cars Annapolis

Annapolis, MD

Overview
Employees
Reviews
Vehicles
4.7
2,500 Reviews
At Volvo Cars Annapolis, we offer new Volvo cars in Annapolis including the all new Volvo C40, XC40, XC60, XC90, V90, S60, S90 along with Certified by Volvo and pre-owned cars, trucks and SUVs by top manufacturers. We are your neighbors. We value your loyalty and continue our promise to provide you excellent service. We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing!
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333 Busch's Frontage Rd

Annapolis, MD

21409

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Showing 2,500 reviews

August 24, 2024

Customer service was below expectation. I contacted the used car manager and he cut me off while I was providing details regarding my issue. At times he was also over talking me. More

by soniajohnson618
Service Communication
Recommend Dealer
No
Employees Worked With
Alan Hannon
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 27, 2024 -

Volvo Cars Annapolis responded

Mam, I have left you two voicemails to try and assist you. I am sorry that an outside detail company was unable to get your interior clean to your satisfaction. If you would still like my assistance, I am here for you!

Aug 27, 2024 -

soniajohnson618 responded

Sir - please note your Volvo Service Staff Member referred me to an external detail shop to fix the discoloration in the leather as a result of her trying to address the issue with a leather cleaning wipe. After she attempted to clean the area, it was much worse than when I brought it in. I am guessing you may have missed that when you cut me off several times. Per you, I should have been referred to the internal used car department but instead I was inconvenienced. I will get back to you when time permits. Thank you!

Aug 27, 2024 -

Volvo Cars Annapolis responded

When your time permits, I'll be here to assist! I am off on Thursdays & we are closed on Sundays...We will get it right!

August 20, 2024

We always get an excellent service from Volvo. Mr. Kevin always make sure that we’re taking care of! More

by VIRGO18USA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Kevin of Service Department
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August 19, 2024

They sell a complicated product and the staff is not yet fully up to speed. More

by donbarryj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Hannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Crossman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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August 19, 2024

Great dealership offering clear and concise communication focused on customer satisfaction. The service department offers a quiet and well maintained facility for those hoping to complete remote work. More

by steeger.thomas
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Devin Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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August 09, 2024

Came from Pennsylvania to buy a car from them! They were awesome through the whole process. Allen and Mike helped me get into a very nice Volvo, giving me all the info, pictures, and videos before More

by dy2426
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alan Hannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Lash
5.0
This rating includes all reviews, with more weight given to recent reviews.
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August 08, 2024

Great reliable service always pleasant to deal with Volvo Annapolis staff they are knowledgeable and friendly. More

by amywojenski
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
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August 07, 2024

I own two Volvos. Each time I have used the service department, the car was taken at the scheduled time and the service was completed within the estimated time. More

by oleneffg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Lennart
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August 01, 2024

Fair negotiation. Speedy process. Good communication including recorded personal video. Great after purchase follow ups. I will be back. More

by pgjurov
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christian DeSeve
5.0
This rating includes all reviews, with more weight given to recent reviews.
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August 01, 2024

Great dealership and service department. Have been customer since 1999 and bought 4 Volvos here. Scott Crossman was very easy to work with on latest purchase. More

by jmgrund
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Crossman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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July 29, 2024

Great customer service and wonderful people there are always helping you out. Great place to to get a nice car or a suv vehicle. More

by vincentherring47
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Lash
5.0
This rating includes all reviews, with more weight given to recent reviews.
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